I spoke to the attendant and explained to her that my sheets were ruined by bleach that I did not…read moreput into the machine. She became irate and started screaming at me "I didn't do it so what do you want me to do? I'll have them look at the cameras that I didn't do it!" Like I blamed her? Acting like a junkie and screaming at customers is absurd! I've been coming here for 15 years. I'll never step foot in this place ever again. Since Rosa left this place has gone to crap! All the machines broken. No hot water. And a junkie who doesn't know how to manage her own emotions. Oh don't worry they offered me the $6 I spent on the washer back! But my $150 bed sheets are ruined.

Great find ... my GF loves that she no longer has to do the towels and sheets …read more Astrid is pleasant ... she does the laundry to perfection!!!! And on time ... A great find ... I highly recommend!!!!

I come here often. i've never had an issue until today when the machine took 20 dollars and didn't…read moredispense a single quarter. no issue tho since they have a customer service number right ? wrong. that number says "this number is not in service please try again later". i've called multiple times. I just want the money back or someone from this establishment to at least answer the phone

This place is impressive I came here so I can wash my comforter since my washer at home is small…read more Well this place is super clean and air conditioned. I didn't have a bad time washing my things here. I would definitely come back again. The staff is friendly and the washers are a bit expensive but they do a good job. Everyone washing their things are super respectful and minds their own business. I would definitely come back here if I need to again. The process is fast and efficient.

I have been to a laundry mat probably once in my lifetime as I've always had one in my home or on…read moremy apartment building. My dryer broke and I had no choice so I googled the closest one to me and stumbled upon this place. It is a decent sized laundry mat. They do not take coins and will not change coins out for you. There is a machine for you to purchase a laundry card $1, you'll need this card to start your washer & dryer, and you load with either cash or credit/debit card. Washing machines are $6.50 for the smaller ones and $6.99 for the bigger ones. And the dryers are $.25 for every 7 mins. 1 full load you'll need about 30-35min for it to be completely dry which wasn't bad. At my previous complex it was $2.75 per load which was dirt cheap so I was kinda shocked at how pricey the washers were here but hey you gotta do what you have too. There isn't plenty of seating inside. It is equipped with a good amount of washers and dryers. They do have a few reserved for the workers. There's an atm inside. They do sell detergent and fabric softener in case you forget to bring yours or you can go to Gaia or Family Dollar in the same plaza. They offer a drop off service not sure the pricing on that but they do wash/dry/fold for you. They also have carts on wheels to help you get around with your laundry but they are very limited on them. Once we arrived we didn't get greeted nor helped, a stranger had to tell me how it operates (the card, pricing, etc). The lady up front eventually came around and asked if we got everything loaded but by that time our stuff was in the dryer, 30 mins later. Place was decent enough. They do have late hours which is good for those working late.

I'm highly frustrated..... I was washing my clothes once my…read moreclothes was done then I went to dry them. I put one to dry then for the second machine right after it said bad card.... I went to a Hispanic lady up front and said that the card wasn't working and she said "if it's not working you lost your money.... " I had 32 dollars on here cause I added 20 dollars to the card today.... And now I can't even get it back I said theres a barcode on the back is there a way you can check in the computer or somewhere that I got money in it and I can get another card or at least my money back and she said "no it's lost" that's unbelievable they should have kept it like before when it was quarters.... And the same thing happened to someone else earlier and she lost her money as well...

I wish this place was closer to me in Delray. But, I do go…read morehere becasue of the extended hours and there are usually available machines. Where I live in MD we use 'cards' and not quarters. Much easier... Yes the attendance if not very pleasant, but...it's a tough job. Also agree with Tom...huge improvement of the one down the street...which I walked out of... Keep in mind most laundramats do not let you use dryers if you had not done a wash onsite.

Horrible customer service That woman that appears on the…read morebusiness pictures is the worse person to ask for help.... I use a machine using the app and the machine doesn't want to work...... I ask her if she can do a refund of change my clothes to another machine and she just ignores me ..... Then ! I get cash and pay but the rinse cycle on that machine doesn't work.... I ended up paying 13.50 for one machine that leaves my clothes full of detergent ...:: That cuban woman if the worst She was in the phone the entire hour and didn't do nothing

This is my first time using BJ's and I must say it will not be the last. From my initial contact…read moreand the overall delivery was smooth, professionally done and dealing with Stephanie was a pleasure. I actually look forward to going back for my next laundry and dealing with Stephanie 10 stars if I could.

The only reason I'm giving this establishment such a low rating is because the manager that works…read morethere is so incredibly rude , nasty and unhelpful. As a patron I've always been kind and polite and I'm always met with nasty. Looks short remarks and the worst customer service I have ever experienced. What's unfortunate is that the establishment is actually very clean and very well maintained & spotless as well as maintained at a very comfortable temperature. However, due to this poor treatment I have received I cannot in good conscience recommend this place unless somebody wants to be treated on a Sunday while getting their laundry done in the event that they need any assistance whatsoever, and that assistance can be something as simple as asking for a tissue or paper towel.

Came in here to do laundry and they are very rude and impolite. Multiple times I have come in here…read moreto do laundry and they have taken my personal items and moved them. Workers are allowed to come in and kick you off of the tables whenever it's most convenient to them. Unless you are Hispanic, do not come here expecting to be treated fairly. Racist and hostile environment.

Disgusting. German roaches crawling everywhere; on the floor, on the washers and dryers, on the…read morecounter where you can fold your clothes.

They screwed up my jeans. I have a white spot behind my leg. I don't understand what it's from and…read morethey said they don't use bleach unless they're using whites. They are not helping me out. I don't understand what's going on and I'm really disappointed.

They're terrific there everything is nicely displayed and clean , and the owners are very niceread more

Machines are new and clean. Alan was most helpful…read more It cost me about $10 for a comforter AND a large quilt. Went to run errands during the wash, ... when I returned, Alan had already put my items in the dryer and pre-paid it to save me time.

It's ok. One chair for a customer to sit while waiting. There's one working launder-mat person here…read moretoday, and she's hard to communicate effectively with (annoying). Either plan on bringing your own quarters OR swipe the operating machine's CC reader. The RFID tap card didn't work for me. Even after trying different one's. Smaller washers are 4 bucks a pop, bigger ones are around $7.50. Dryers... $2.50, which run hot even on the low temp setting. On the positive side: Clean inside, close to Pineapple Grove district if staying in that area. Note: Name of business isn't correct on Yelp here. Their sign says Tropical Wash.