Highway robbery! We had a simple outdoor hose bib that wouldn't close. We expected either a…read morerepair, or worst case, a replacement. When the guys got here, we were quoted $475 to replace it. When asked about a repair, the guy said, "...if we have the parts on the truck, it'll be $350...". Obviously, I didn't pay that as I felt it was extremely high. Sure enough, after they left with my $79 'show up and estimate' fee for 5 minutes of looking at my crawlspace and telling me, I called another plumber nearby. That plumber estimated $225. After calling the original plumbers office again and explaining the situation I just experienced, along with the estimate I got from the other place, the lady on the phone even told me it seemed high. Either this place has a technician problem of inflating their book price or they have a pricing problem overall. Unbelievable! Anyway, completely would not suggest this plumber to anyone. UPDATE: Owner Ricky called me, explaining their pricing structure and refunded my 'show up and estimate' fee. He was very polite and open about their structure.

These guys are the best of the best. Knowledgeable. Fast. Reliable. Great value. I would highly…read morerecommend them to take care of any plumbing problem you have.

Was very professional and quality work. Highly recommend this company for your septic needs.read more

A backed up septic system in a rental unit is never the start of a good week. Their crew showed up…read morethe very next day but found that the tank was covered by deck stairs which would have to be removed in order to clean the tank. The crew didn't just discover this and abandon us. They rooted the line and gave the tenant some advice that bought us a few days of use until the system was cleaned. They also had a recommendation for a handyman that could move the stairs for us. Once the stairs were moved they were back at it the very next day and got the job done. It's nice when a company goes above and beyond-- I felt like they took ownership of the job and made it happen. Reasonable price, nice people, very satisfied overall.

I have used Knoxville Plumbing/Hero Services for our plumbing problems for some time now, and can…read morehonestly say they are the best. The technicians always let me know when they are coming to the job and give me the price for the work before doing the job. We had used a few different plumbing companies before trying this one, but found they were over-priced and not likely to fix the problem. Robert and Tim, as well as the other technicians that have worked on problems at our commercial property have all been excellent and fair. I would not consider any other plumbing company again. Sandy C.

This company is way overrated and overpriced, as well. They charged me over $3000 to fix a water…read moreleak in my yard using a bobcat. So you can imagine the big lumps of soil and big holes in my yard. It's so bad, I can't hardly walk in my yard or even mow where they worked. I called to ask them to fix my yard but they ignored me. DO NOT USE THIS COMPANY. OVER PRICED AND THEY WILL LEAVE YOUR YARD A MESS!

I called this company to pump the septic tank at the new house my husband and I just purchased…read moresince the tank was never pumped to the best of our knowledge. I made arrangements for the gentleman to come out to the house to tell me how deep the tank is on my day off. The price was right. We decided that day to just move forward with the service. The owner was personable and my husband and I prefer to support small business so we were happy with the service. I would recommend Complete Septic for your septic tank needs.

This is a honest, reliable, family owned and operated business. Charlie is very professional and…read moreis very knowledgeable about septic work. I called him to pump my septic tank and he got me on his schedule the same week. He explained to me that he would pump my tank, but would need my field lines checked/or replaced. Being a single parent, he worked with me on payment and I honestly don't think there are many companies that do that these days. I love family owned companies like this one.. THANK YOU!

Don't recommend and wouldn't use again! They sent an incompetent backhoe driver that couldn't even…read moreback straight off the back of a truck! He backed sideways into the ditch and up a bank. The more he tried to get out of the mess, the more damage he did to my yard! When I realized he didn't know what he was doing, I told them to get off my property before the rest of my yard was destroyed! I then called another company who hand dug to the leak (no backhoe needed) and did the repair. The other company was here within 2 hours of being called. When I got the bill, it was HALF of what McRae had charged me last year for a similar repair! So now I know I was ripped off!

We had a problem with our toilet backing up into the shower; McRae sent two guys over, Woody and…read moreBenny, to fix the problem. They unsuccessfully tried to clear the clog, finally using a TV camera to locate the trouble. It became apparent from the camera feed there was a bigger problem than a clog, with the old pipe leading out into the front yard. It was a combination of an old iron pipe deteriorating and becoming separated from a section of pvc. So, they needed heavy equipment to fix it; Two days before Thanksgiving, I thought..........this isn't going to be good... ....but the guys came back after a day as agreed (and on time) , dug up the old pipe and replaced the whole thing with new pvc. They did have to dig up a section of yard, but did their best to limit the digging. They then replaced and leveled the dirt. When finished they made sure everything was flowing and flushing properly, testing both bathrooms. They cleaned up nicely after themselves and answered all the questions I had, and then replaced a shower head neck we needed replaced in the other bathroom, unrelated to the clog. Both guys were very agreeable, great attitudes, they took time to make sure the job was done properly and we were happy with it. Give these guys a raise, McRae plumbing!

Ron replaced a hard to access shower valve. He and Ronnie work efficiently…read more Ron responded quickly to my phone inquiry and was able to come do the work in two business days.

Ron came to our condo to install a new shower valve and shower head. While he was here he fixed a…read moredrainage leak in the bathroom sink due to the sink connection being incorrectly installed by another serviceman. I highly recommend Ron for any plumbing work you may need,

So, my experience was a couple of years ago but I recommend them on Facebook all the time, so I…read morethought I would add a review here. We found ourselves in some deep... well, you know, that is why you are here. Called Heidi, she got her guys right out. Fair pricing. Speedy service. They were awesome. Good fellas. I went out there to offer them a drink since they hand dig the septic, which helps keep from busting it with a machine, which is indeed what happen many years ago with some others, who cracked one of my lids. Upon offering them a drink, the older guy (I wish I could remember his name) and I started talking. Just good folk, let me tell ya. They found a bunch of Chlorox wipes in my tank which I had a feeling my daughters had been lying about flushing... So, I brought my girls out and and showed them part of the reason why their showers and toilets were backing up. I recommend Top Septic to everyone I see ask on FB. They really are "Top" in my book.

I called and spoke with Heidi and told her our issues (clogged tubs and toilets) today. (March…read more20th) she told me the earliest they had was Saturday. She then told me to hold and see if they could fit us in today. She called back in an hour and told us they had two more jobs, but they could come later today! They arrived at 5 and fixed our problem. I HIGHLY recommended them. Thank you!! The Hollands

Our toilet backed up on a Saturday night, ended up being a sewer blockage on the utility districts…read moreside. Christian Kidd and Ronn Kidd spent Sunday diagnosing the problem and mediating with the utility district to resolve the issue. They were prompt, took time to explain what they were doing and why, and helped us avoid a major expense by connecting us with the emergency utility services. Highly recommend them and will use them again.

Had a main line clog between kitchen and bathrooms. Immediately assessed the situation and…read morepresented us with the possible solutions and their costs. Had the pipe snaked out in less than 15min and we finally had working bathrooms again. This was after days of trying to work with our home warranty company and the idiots they referred us too. Highly recommend.