DO NOT BUY FROM SMS APPLIANCES!!!…read more In September 2024, I purchased an $800 LG fridge from SMS Appliances for my basement suite. The fridge was delivered and plugged in by their staff. The unit remained unused while finishing touches were completed on the suite. Upon move-in, my tenant and I discovered that both the fridge and freezer were completely non-functional. I contacted SMS Appliances, but they refused to assist, claiming their 30-day warranty had expired. They offered a technician visit at my expense, so I scheduled one for February 13th. When the technician arrived, he only spoke Ukrainian, making communication difficult. While working, he caused a strong gas smell, alarming both me and my tenant. It turned out he was leaking refrigerant into the unit. He completed the repair in 30 minutes, and I was charged $241. On March 15th, my tenant reported the freezer had stopped working again. I called SMS five times, left three voicemails, and finally got a response from the manager. He agreed to consider my complaint under their 30-day repair warranty (since February has only 28 days). He initially scheduled a technician for March 17th but later changed the date multiple times, offering vague assurances. When I expressed frustration over paying over $1,000 for a fridge that never worked properly, the manager was dismissive and laughed at my concerns. He insisted the issue wasn't refrigerant-related and that I would likely need to pay for additional repairs--despite the fridge never functioning properly since purchase. When I declined further service, he responded with indifference. SMS Appliances' lack of accountability, poor customer service, and minimal 30-day warranty reflect their questionable business practices. Other refurbished appliance stores offer 12-18 month warranties, and I strongly urge Calgary consumers to take their business elsewhere.

2 Ukrainian delivery guys are horrible ( black tacoma) came into our house to deliver refrigerator…read moreand as their boss mentioned should be wearing shoe covers, but they didn't wear any and walked on our carpets and flooring making mess with their muddy booths . they refused to take it off and more argue about it . I just spent 200 dollars on my carpet cleaning prior to delivery this is horrible customer service! and don't recommend these delivery guys in anyones homes .

Have dealt with Bestway for many years and always get great service, delivery service is very good,…read moreand any repairs I have needed have been done very promptly and successfully.

sickening scam. This guy Ross sold me a washer, it failed on day 1. He won't replace it. The lid…read morelocked, won't open after the cycle is complete. HE send a technician over, and that clown said some of these new unit needed to be calibrated. So push a bunch of button, and he left. And some time after, it fails again. Since Apr., it failed 5 times, and it's only Sept., and I use it once every 5 days. As I'm sitting here, they are sending another clown here to repair this. And when I talk to that 1-800 no. So I am stuck w/ this lemon, and the next step is to file a statement of claim If you buy anything from them, and you need service, they won't offer you service. You have to sue them to make them learn

Had to cancel an important family thing to wait for delivery of washer/dryer- can't provide times,…read moreso just wait. Then they come and refuse to hook them up because it may need extensions on the hose from washer. They offered to send a more qualified technician if I pay and wait another week. Awful service- they should discuss all these things when they jump to sell you appliances so you are prepared for all of this. I would have bought elsewhere

Casey at Bowest is the best. Her knowledge and customer service are absolutely top notch. I hadn't…read moreshopped for an appliance in 30 years. She helped in every way, from my needs, to the best washer/dryer sets available, and value for any and every possible purchase I could have made. Her no nonsense approach was quite refreshing. They have a great reputation in the industry, known far and wide. I would absolutely recommend Bowest to anyone. Thanks for a great experience.

Came in looking for a dishwasher. I was blown away by the quality of customer service. These guys…read moreare absolutely well informed on every product they sell. I've never seen anything like this. They recommended a dishwasher in my budget and were very honest about some of the more expensive brands that are as good as a cheaper brand. One of the guys there was an absolute dishwasher nerd. He knew about the history of one of the factories in Turkey. So not only did I get a lesson on how dishwashers worked, I also got a history lesson. They delivered the dishwasher the same day I paid for it and it's been fantastic ever since we got it. Cleans much better than our old one. I will definitely bringing all of my large appliance business to them. To all other business owners, do yourselves a favor and visit these guys, you could learn alot on what customer service should look like.

Just purchased a Huebsch Commercial washing machine with coin slide from The Laundry Store. The…read morecoin slide does not work. They will not fix it or replace it or resolve the issue with the manufacturer. We will not purchase another product from the Laundry Store since they take no responsibility for a faulty product.

long story short. totally incompetent manager and employee. I had an appointment to help with…read moreuninstalling beta so that I could install ios26 update. obviously both never read the notes from Apple on my file. immediately said it would cost me $50. again, totally incompetent. I'm not tech savvy, but I could definitely work there and get paid providing the same service I was given. stay away! made an appointment with Apple Store, decided to try to fix issue myself....voila! done, and it didn't cost me $50, not even a penny! shame on you London drugs "Apple professionals"....

Millad, Mark, Brenda, Dexter and Brian are all exceptional in the Tech Department! I was able to…read morereturn my old lap top for a newer lap top and pay the difference! They were all very helpful and very informative about the product! Thanks again! Feel like family!

Dmytro Chornyi served us very promptly and blew us away about his knowledge of the product(…read morerefrigerators) on the floor. He determined what our space was and showed us only what he knew would fit. He knew the dimensions of the fridges without needing to check a manual, and easily and quickly listed the pros and cons of the appliances we looked at. He found us a heavily discounted fridge ( some very minor dents) which was exactly the same as the one we liked on the floor. He found the history of why the fridge had been returned and printed us up a complete manual. He is a salesperson any company would be very fortunate to have in its employ The checkout process was handled smoothly by Kadence despite the computer system being down. She apologized for the delay and thanked us for our patience

Complaint Regarding Poor Service and Communication - Trail Appliances (Langley/Aldergrove Location)…read more I am extremely dissatisfied with the service and communication I received from Trail Appliances in Langley/Aldergrove following the purchase of several major appliances, including a refrigerator, oven range, dishwasher, and microwave with fan. The issues began immediately after we paid for the order. First, the store had our delivery address recorded incorrectly, which caused confusion and delays. More frustratingly, we were not informed that the oven range would not be delivered with the rest of our appliances. As a result, we were left without a stove for two weeks. Attempts to get in touch with our salesperson were unsuccessful--our calls were not returned. When I tried to speak with a manager, I was told one would return my call, but that never happened. On a subsequent attempt, I was told no managers were available. Only after I expressed serious dissatisfaction did someone make a manager available to speak with me. After several back-and-forth discussions with the manager, Roger, we were offered a mere $75 in compensation for all the inconvenience we experienced. Given the lack of communication, the delayed delivery, and the repeated address errors, this offer felt inadequate. Even after confirming the new delivery date for our oven, the company again had the wrong address on file. I had to call once more to correct this--despite having previously reported the issue. Overall, I am extremely disappointed with Trail Appliances' customer service and lack of accountability. I will not shop there again and cannot recommend them to others.

Had to go back to pick up a new dishwasher recently and they always have great deals for one offs…read moreand have a decent cash and carry and clearance section. I didn't know that they sold Miele and after my rep (Homer again) explained the features and benefits I was sold. The pricing on Miele is the same as other places but it was the information provided that made the difference and why I only buy my appliances from Coast. Hopefully not for a while though..:)

Terrible Customer Service - Avoid Coast Appliances…read more I purchased a dishwasher from Coast Appliances, but during installation, the installer scratched my kitchen cabinets. I submitted a damage claim to their Service department, but it's been over two weeks and I've received no response. I've followed up multiple times via email, phone calls, and voicemail--completely ignored. This is by far the worst customer service I've experienced. I would not recommend buying from them. Once they make the sale, you're on your own