I called a few weeks ago to schedule a first haircut for my 8 month old pup. Kathy seemed nice and we worked to schedule an appointment. As with most places, you have to book weeks ahead of time because they are so full! We started to schedule a day then she changed the day and time, realizing mid-conversation she was leaving for vacation and wasn't sure she could do that day she originally offered. She then offered an earlier day to get my pup in! This worked out great. She told me the first appointment would take 2-3 hours, so I cleared my schedule to make sure I could be there.
When I showed up, parking was rough (street parking on a narrow street or possibly in a lot a little ways away?). I was confused as to where the door to the dog salon even was. Turns out it is in the back of a house, not the front door and no clear directions leading you to it. I had to call Kathy to help me. From the sound of her voice on the phone and confirmed when we saw her - she had no idea who I was or why I was there. She found my pup on the schedule and said we had an appointment the following week. I told her, she changed the appointment telling me she was going on vacation. She kept saying back "you are going on vacation?" "yes, I'm going on vacation" "I have no idea why you think you have an appointment today" ... So back home I went, with an ungroomed dog, a chunk of my day that I had cleared because of the appointment, another 2-4 week waiting period to get my dog in elsewhere and a horrible taste in my mouth.
I get mistakes happen, but she did nothing but apologize and tell me I still could bring my pup in next week. No thanks, I'll try my luck with anywhere that is more organized. read more