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    Groom's by Jolette

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    Services - Groom's by Jolette

    Bath and groom only

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    2 years ago

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    Jolette G.

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    Lather a Pet Bath House

    Lather a Pet Bath House

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    We have been taking our Vizsla to Lather for at least eight years. We love the self-bathe option…read moreand the team at Lather is happy to supply everything we need including access to the drier. We have their professional groomers take care of our dog's nails and they always do a great job. The team there clearly loves what they do, and it is always a delight to walk into their shop.

    Have two Chocolate Havanese dogs (12 and 11) - a traditional Havanese cut (very little) with xtra…read morecare to preserve their distinctive Havanese mustache and facial look. As they are silk dogs, we do brush them often to keep them neat. With little cutting needed we want the Sisters to look alike with mainly a bath and comb out. The key is to FOLLOW WHAT WE WANT. This was our second recent trip to LATHER . . . NEVER AGAIN. We told the groomer specifically if they found a mat and needed to shave it was okay as long as it was not visible (eg., belly). When we picked them up and paid $ 193.50 we found that one dog was completely shaved on her face, mustache gone, beard gone, even whiskers gone. We now have one Havanese with a traditional cut and one with a poodle face. The owner told me that they decided one mat under the chin could not be combed out so he decided to shave her entire face. We should have been informed and allowed to decide. There was no need to shave her entire face. Now that I read the reviews I can see that the owner is never wrong, always an excuse to protect his business. We did not ask for a refund. We were not at all satisfied; the key point is IF YOU WANT A CHOICE IN HOW YOUR DOG IS GROOMED, AVOID LATHER. All we wanted to hear from the owner was, yes, they made a mistake. No way. He said he did what was best for the dog - not his decision, not his dog! GO ELSEWHERE.

    Keeta’s Pet Salon

    Keeta’s Pet Salon

    3.8
    (14 reviews)

    I took my dachshund Miss Molly to Keeta's Pet Salon for grooming and had wonderful results. Their…read moresalon is clean and very welcoming to the dogs. The full groom includes shampoo, conditioner, blow dry, brush out, nail trim, ear cleaning, haircut, Shea Butter all-natural nose & paw balm for skin moisturizing, cologne finishing spray with bandana or bow. The staff was so sweet- Chrysanthemum took care of my little angel. Chrys was very gentle with my little girl as she was a little shy going into a new place. Thank you Chrys for making sure both Miss Molly and I were comfort trying a new place out.

    I recently had a disappointing experience with this business. I've brought my dog here around five…read moretimes before, worked with several groomers, and never had any issues until now. Unfortunately, this most recent experience was bad enough that I felt it warranted a review. Shortly after booking my dog's grooming appointment for Saturday (5/16), I received an email saying it had been rescheduled to the following Saturday (5/23) because of a scheduling error on their end. The email claimed they had tried calling me but couldn't get through, despite the fact that I've spoken with them by phone multiple times before and since without issue. The only accommodation offered for the inconvenience was a $5 discount on a future appointment that would expire before I'd likely return. Because the new date was inconvenient, I rescheduled online for Monday (5/18). After dropping my dog off Monday morning, I picked her up about an hour later. The groomer told me she had done great and that there were "no issues." However, once I got home, I noticed several of her nails had not been trimmed at all, while others were barely cut. Nail trimming was included in the grooming package I paid roughly $60 for after tax and fees, so I called to explain the issue. The owner promptly called me back and offered an appointment for the following day, which I couldn't make because of work. I asked about Friday or Saturday instead. There was no Friday availability, so the earliest option was once again Saturday (5/23) -- the same inconvenient date I had originally tried to avoid. The only available times also conflicted with plans I had already made, meaning I would have needed to rearrange my schedule just to have the service completed. At no point was any refund, discount, or other accommodation offered, despite the fact that I would now need to spend additional time and gas money returning for a service that should have been completed the first time. What bothered me most was the owner's attitude during our conversation. She spoke to me in a condescending and defensive manner, and I often felt like I was being lectured rather than listened to. She explained that they stop services if a dog becomes anxious, which I actually think is a great policy. However, if that was the case, it should have been communicated to me when I picked up my dog instead of being explicitly told there had been no issues. The owner even said she didn't know if there had been any issues because she hasn't spoken to the groomer yet. My dog is 7 years old and has had her nails trimmed many times before, both here and at other groomers, without any reported problems. Regardless, if a paid service cannot be fully completed for any reason, that should be clearly communicated to the customer at the time of service. The lack of communication and the owner's response felt very unprofessional. Once I mentioned that the combination of the scheduling problems, incomplete service, and poor communication would likely result in a negative review, the owner became even more defensive and insisted they were "doing everything they could" to make it right. But aside from offering to complete the service I had already paid for, nothing else was offered. The call ended with the owner insinuating there was no way to make me happy, and me simply saying thank you and hanging up. I ultimately decided not to bring my dog back because, after this interaction, I no longer felt comfortable trusting this business with her care. The owner also repeatedly emphasized that they are a small business. That's actually one of the reasons I chose to support them in the first place. But being a small business is not an excuse for poor service, poor communication, or poor customer service. Unfortunately, after this experience, I would not recommend this business.

    Groom's by Jolette - groomer - Updated July 2026

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