A T Smith is the worst of the worst. They employ unqualified people to do the repairs on their property and when I lived in an apartment complex in Wheat Ridge, the City code enforcement department leveled 35 code violations against A T Smith and the owner of that apartment complex. Stay far away from this company. read more

I have been renting from this company for three month now in the heat of the summer and despite my several attempts to get access to the facilities that I pay for every month I have yet to get anyone at this place to even help me. I have been mis informed, sent to voice that I couldn't leave messages on, ignored and disregarded. I hope this is not a foresight into my future dealings with A.T Smith and Co. so far I'm not impressed at all. updates to come. read more

This company is HORRIBLE! A.T. Smith and Company was managing my rental property when I had my plumbing and electrical stolen from the crawl space. I specifically told A.T. Smith and Co. that I was going to file an insurance claim and get multiple bids from licensed professionals. They didn't listen to me and sent in their own maintenance person to start the repairs. This person never filed the proper permits to do the work; the work was shoddy and not done to code. After I verified my multiple text messages and emails stating that I was going to hire licensed professionals, approved by my insurance adjuster, A.T. Smith turned around and billed me for the work that their incompetent maintenance person did. In addition to the plumbing and the electrical wiring being stolen, the interior of the house was extensively damaged and was recorded and noted by A.T. Smith. This repair work should have been covered by the rental deposit; but A.T. Smith refunded the renters the entire deposit back. After these two events, I notified A.T. Smith that I was NOT going to renew their services again, but they charged me a rental lease renewal fee anyway. I have sent detailed emails that included pictures and text chain messages outlining the unapproved maintenance work, the billing of said work, and the horrible decision to refund the security deposit money. I also should not have been charged with a lease renewal fee when I stated there was NO WAY I would ever use their services again. These emails were sent to several people within the company, and even the president of A.T. Smith; but to date, I have yet to hear back from anyone. I would highly suggest NOT ever using A.T. Smith. I have never dealt with a company who refuses to communicate with a client in a civil manner when I simply tried to reach out to them for information, answers, and guidance. Save your money, time, and stress. A.T. Smith and Company is terrible, and dishonest; you'll want to steer clear of them. read more

Horrid horrid horrid! Ruby left in the time we lived there and it didn't get better. Our bathroom ceiling for a year hadn't been fixed and when they attempted to fix it it came back a week later. This place has some serious water damage issues! I bet our work order is still pending. Homeless living downstairs doing drugs by the coin laundry, and management promises of getting locks on the entry door or cameras never happened. Instead Laura will lock the doors at night and lock you out of your own building. The rent is way too high and was going to go up for the old appliances and yellow stained ... well everything! Leases don't get renewed on time at all and you default to month to month. Laura took it upon herself to tell management when we wanted to move out and then asked us to do our walk through over a week early at her convenience. During the move out process after two years we were told a uhaul trailer couldn't be in the lot (we paid for) and we had to park our trucks in front to not get towed. When the lot was almost always half empty anyways. Constant break ins to the cars in the lot. Again, management promised cameras that were never installed. Overall a horrid experience! read more

A.T. Smith & Company - Property Management Near Me - Wheat Ridge, Colorado

They are are rude, ruby is a scammer never gets back to you and lies about communication with you. Sue at the front desk is very rude. And they never maintain their properties. read more

A.T. Smith & Company - My bathroom. I told them for two years there was a leak. They didn't listen and they had me out of my bathroom for two weeks. - Property Management Near Me - Wheat Ridge, Colorado

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Get ready because this review is going to be very cathartic for me. DO NOT rent from this company. Our major issue has been maintenance and communication. Our house is LITERALLY breaking apart at the seams. Here is a list of maintenance requests where "a technician was contacted" but never showed up: - water STREAMING down the inside wall from the seam of wall and ceiling. We were never notified that a repair was scheduled but that's fine because they didn't show up anyways. Here all the maintenance requests that were received by the property manager (Serina) that apparently did not warrant a response: - the fence falling down or rotting in half a dozen places, most concerning is the portion that is falling down and attached to a support pole for the garage roof - the inch wide cracks running through the slab foundation visible on our back porch. - the weeds growing through the floor moulding in front of the fire place and also select floor vents. A personal favorite anecdote of mine is when we reported mice coming in through the clearly visible 1"-2" holes and cracks along the foundation, our initial three requests were ignored. When we finally called to demand action it was recommended that we "put bells on our cat." For WHAT? This is not a Tom and Jerry cartoon but at this point it certainly feels like it. Finally they "contacted a technician" who DID show up... with a can of expanding spray foam and the promise to come back the next day to sand it down....guess what happened next, we never saw her again. We asked three months before the lease ended if moving up the lease termination date would be possible, since this is bordering unacceptable, and our options were a) break the lease and pay $3000 a piece (which includes forfeiting our security deposit) even though our current rent is $2300 monthly OR b) find tenants to replace us and still pay half a month of rent despite moving out. Obviously this is ridiculous so after reaching out on the phone we scheduled a reinspection to access the condition of the house and possible lease adjustments. This reinspection was confirmed in writing in two different places. The morning of the inspection, nobody shows. We call. They don't have our appointment in their records. Surprise Surprise, the guy Zach, who could do it, is sick today, but generously offered to come an hour later than our supposed "fake" appointment. We declined because we both work 9-5 but rescheduled for the following week. Fingers crossed. DO NOT rent from AT Smith & Co, they will ignore your maintenance requests, be virtually unreachable and continually make excuses. read more

Moved out by August 1st Tried texting, calling, no one answered. Still paying rent and utilities Blaming Covid-19 for not returning calls or texts is my guess Moved offices that's why every time I went they were closed. I guess as long as I keep paying the Monthly dues to cover management's salaries all is good read more

Obviously it does take a team of yard service , maintenance and mangers to keep a complex in repair and of benefit to those it houses and serves. It has been a very hot summer, so naturally the lawn does require a lot of water and therefore a lot of adjusting of sprinklers by those in charge. The courtyard is devoid of water-therefore very dead and dry in some places, but I keep hoping that will be remedied. So much of this maintenance is about money outlay. Keep up the good work, in dealing with what is given you. Treasa read more

A.T. Smith has been a nightmare to work with as a renter. My contact (Ruby) is super flakey and impossible to get in touch with. Their communication is almost non existent, and after being let down or left hanging multiple times I don't depend on them to follow through with any of the things that were promised to me. One example of this - before I moved into the home my contact stated multiple times that the yard would be in "beautiful" shape when I got there. My move in day comes and when I see the backyard I could immediately tell the job was left incomplete. It was a mess with the grass (aka mostly weeds) over grown, and debris / piles of sticks left everywhere. I called and asked them to come finish the job (which Ruby said they would) but then she just stopped responding when I would try to follow up to get an eta of when they would be coming. In addition, I've also made a request to split lawn care services with the owner so we can get it in a better condition, and 1 month later + 4 attempts to contact them via email, text, and a phone call without a response I've given up. I've worked with property management companies in the past and know they can provide a way better experience for renters. If you own a home and you'd like the quality, caring renters to stay for a long time don't waste your money and partner with this property management company. read more

I am a property owner and was with these guys for about 16 years. My experience was that they generally keep the property managed, leased, and you don't have to take the tenant calls anymore, so they get two stars for that, and that's why it took me so long to switch to a new company. However through the years there were several challenges and when they occurred it was very hard to work with AT Smith. Challenges were along these lines: 1) Surprises. I would randomly get a payout statement showing large costs for work done on the place with no prior warning to me, let alone getting with me to confirm the work should be done and that I approved the estimate, etc. This occurred a lot about 10 years ago to the point that I was hemorrhaging money. We finally settled on the approach that any expenses over $200 should be reviewed with me first before the work was done. This generally held up through the years but in April, 2021 I got a $789 bill with no warning, and the statement only had very high level remarks about what it was for. 2) Communication. When something like that occurs it is quite hard to get on the phone and get answers. In this case it took about half a month to get a more itemized version of what work was done. But to this day I still don't know whether this was an emergency in any way or just AT Smith decided to just spend $789 of my money that month because the tenant wanted them to. (Aside, given the challenges I'd had with trying to call them, I would try text. For years when I would text my manager she would respond with "who is this?" Hilarious. And I was not able to get things done over email. So you have to call and call and call. When you get them they don't have the answer but instead of taking ownership and emailing you when they get the answers they just wait for you to call and call and call again until you get them live.) 3) Confusion. My property manager still can't explain how this happened (apparently she didn't know the work was going to be done either), but assured me that it wouldn't happen again. If you don't know how it happened then how can you assure me it won't happen again? And then the icing on the cake was when I asked what terms the contract has for it (I don't have the contract from 16 years ago because my business partner at the time executed it with AT Smith so I never had the paper copy) they said they couldn't find my contract with them! 4) Follow through. In cases like this it's also unreliable as to whether they will do what they say. When we finally talked through this thing and determined that indeed AT Smith should have reached out to me to get approval on the work first, my property manager said I would be reimbursed $250 of the $789. For me that really would have made this mostly okay in the end (if I was confident it wouldn't happen again, see above). But when I got my next statement, no $250. That was the last straw. Several times through the years I had looked around at potential new companies but got nervous about what the transition process would be especially since I don't have the contract so I couldn't look through the legalese on terminating the contract with them. But this last event was too much. I had spent a solid month trying to sort out what had happened and how and how we were going to move forward, and then the key concession from their side didn't happen. That's just too much of a pain to have to deal with as often as I had to with them. Funnily, they sent me a request to review them a week ago (and I've been getting them now every other day) - which was over a week since I told them I was moving to a new property manager. So here you go, guys! Please stop requesting a review from me now. read more

I was in a state of panic when my landlady decided that she was running short on money and I was so to find a new place to live with a month's notice. I'm in school because I'm on disability and trying very hard to get out of the situation that I'm in and not by choice. Trying to find affordable housing in Denver is impossible and I was planning on living in my car. My income is limited. At the very last minute, Crystal called me a I had a wonderful place to live. She is wonderful beyond words and I could not have been more grateful than I am to have found a professional company that is honest and runs their business as it should be. I can't believe how many companies are dishonest and A.T.Smith is not one of them. I love my new home and I am so grateful to have found Crystal at AT Smith and Company. read more

I am a property owner at A.T. Smith for about the last 14 years. The Property are good at there job and I have had only one issue in those 14 years and that was an accounting based change over not a managers issue so I am very happy with the way this company operates. read more

They don't threat their employees very nice. The owners son isn't very pleasant. Gone down hill when the owner retired. And now that Ruby is gone I'm sure it will be even worse. read more

I tend to stray away from negative reviews unless I truly feel that I could help someone in the future. In this case, I have decided it could be in someone's best interested to read on. As a consumer, I don't like reading lengthy reviews. I'll bullet my main points. *The management does not return phone calls. It is difficult to connect with anyone. Very little follow up from Ruby *I went without heat on 2 separate occasions in the wintertime (once for 9 days, once for 5) *The apartment location was very sketchy for a young, single woman living alone (not applicable to everyone, nor important to everyone) *Management and staff is very rude and unhelpful when you do get in touch with them *On the day of moveout, Valerie was 30 minutes late to meet me *I was told by Valerie that the table, desk, and couch that I left in the apartment would total to less than $500 to remove, so I left them. 3 months later (after calling/emailing several times,) I was then told by Ruby that I left far more damage/haul off junk than my $1,200 deposit could cover, but that she wanted to be "nice" and not charge me. She would not send me an itemized bill to reflect this. I did not receive any part of my deposit back. I rented from Dover Apartments in Arvada from November of 2019 to March 2021. The complex itself is very outdated, sketchy, and unpleasant. This is completely objective, but in hopes that I could save someone the headache, I want to emphasize how unsafe I felt here. This has less to do with the property management and more to do with the demographics, but it's worth noting. read more

I am an owner of a rental unit. So far I have only high praise for them. No problems. They even answer the phones and return phone calls. I am pleased. read more

TERRIBLE MANAGEMENT!!!! Crystal Sierra was disrespect, rude and lazy! Terrible communication. Left me out of important emails when my name is on the lease which caused me to lose $1200. I didnt have A/C or Heat for 2 years. When I expressed my concern, i was told that A/C and Heat wasn't a necessity and the problem was never fixed. NEVER EVER USE THEIR SERVICE!!! read more

Put in a maintenance request and they dilly dally on getting it fixed. When you call to question them about it they get defensive and say they will get it done when it gets done. Only deal with ruby! Make sure to get a direct line to her. She makes sure things get done. Everyone else will give you a roundabout. read more

Viewed an apartment with Laura Freese and submitted an application. Never heard back from anyone at company. I texted Ms. Freese about a week after I submitted my application. It has now been about two weeks after I texted her with no response at all from her or company. I called the company to inquire and the receptionist had no knowledge of whether the property had been rented. I find this whole thing to be very, very unprofessional. You would think a senior property manager would know how to be more professional and treat potential customers better. I would give 0 stars if that were an option. read more

Terrible customer service, overpriced realty, shady business practices when moving out, overall unprofessional. - Ruby was VERY quick to set up a showing and take my deposit. Communication was initially great then just went downhill really really fast. On the day that I needed to move in she was absolutely nowhere to be found. Called, left messages, texted, MANY times. I had set up a really specific move in date due to my work schedule and needing to be cleared out of my old apartment. She got back to me hours later via text and some lame excuse as to why she wasn't answering before. - Maintenance was actually ok, plumbing was awful upon move in (no hot water or drainage in shower) and someone fixed that relatively quickly. But also... that shouldn't be necessary in the first place. - Internet setup was a NIGHTMARE. The box that the workers had to access was inside someones private storage closet... weird. So they had to have a maintenance worker come and unlock it. It took him almost an hour. So they come and unlock his storage unit, clearly without notifying that person, because he happened to notice after the maintenance guy left and locked it again (as anybody would do if they noticed their private space was unlocked). So the guy had to come back again, another 30 minutes wait at least. Overall the whole process took about 5 hours, a lot of it sitting around waiting for certain areas to be unlocked or permission getting granted to make alterations from maintenance. - Wanted to move out early and break my lease and had a few questions about fees etc. Called, emailed, MANY times... no response. Finally I just moved out and cancelled the payments. Notified them via phone message and email. Well that got a response. - Received a bill maybe about 2 months later of charges. The apartment took a full month to rent so I was charged that month. Well... I had been watching their site to see if it was rented and noticed it was listed at a much higher price than what I was paying, way more than what it was worth. So yea, it wasn't rented because it took them weeks to realize and lower the price to something reasonable. I was also overcharged for cleaning costs. If you're going to list the rate at which cleaning takes place, actually do the math and charge the renter correctly. I was charged for more carpet cleaning (143%) than the actually size of the full apartment, and the whole place wasn't even carpeted! I teach math so I kindly sent them some calculations and they changed those charges. BUT if you weren't so savvy you may not notice, completely unprofessional to overcharge people and make assumptions of their intelligence. Very glad to be through with them. Pros: I will say the apartment was pretty clean upon move in, never had any issues with bed bugs or anything like that, and it was nice and convenient to pay online with auto payments. read more

My experience with this company just keeps getting worse and worse. Beware of accounting errors, the inability to own up to mistakes made and the inability to make amends. They lost us as a customer and I will absolutely never recommend this company to anyone. read more

I continually, as a property owner, tried to give this company the benefit of the doubt. Their major flaw is communication. They simply wont return calls. If you are an owner, my advice is to steer clear. read more

Do your self a favor and don't do business with these people. They are not good people. They will ignore your maintenance calls. I had to call three times to get my boiler fixed. They will try to steal your security deposit (notice this is a common theme in other reviews). On more then one ovation promises and price were spin and not honored by these people. I can't say it enough, take your business elsewhere. read more

have lived in an A.T. Smith & Co. property for 3 years and this company may be the worst ever. Every month there seems to be a different issue that takes many long hours on the phone to resolve. And typically A.T. Smith & Co. say they fixed the issue when in reality the issue has not been fixed at all. For example, our AC has been broken for 2 years now, every time we put in a maintenance request, it takes days for someone to come out and look at it, then they take days to fix it, and then it breaks again 2 weeks later. Other major issues include charging us double our rent, lack of communication, never getting a real answer, and always blaming someone else in the company for mistakes. This company is terribly organized and causes so many long hours of stress. I would recommend living in any place that A.T. Smith & Co. is not in charge of. Don't live here unless you want constant problems. read more

We had an excellent experience fromLaura Freese. She was always there when we might have a problem with a tenant. She was very prompt with a call back and did her best to help us. She was a very dedicated employee. read more

I have had a good experience working with A.T Smith and Sr. Property Manager, Laura Freese. Laura has always been understanding and helpful. I have her cell phone number and call her whenever I need anything. I even used to text and she would get back to me right away. I felt like she was really dedicated to her job. Moreover, she did a great job with the building that I live in. In the 3 years I was there, she got us better policies, better landscaping, a some needed amenities and upgrades. The place wasn't great at all before but it shaped up under her care. I really appreciate that. I would certainly work with Laura again. read more

After reading some of the reviews I was pretty leary about this property management company but there were enough positives and a lovely home to go ahead with the contract. Well, we've been here for just over a month and I am not sure who is writing the bad reviews but my experience so far has been above average (and I'm a tough critic when it comes to customer service). The house we rented slipped through the cracks of misunderstanding in prep of new tenants. I understand, mistakes happen but it's how you respond that matters - and so far they have responded appologeticaly, quickly and their maintenance crew is thorough and are fixing things the right way! I appreciate feeling like they value my family as renters. I know it's early on but we are happily settling into our new home with help from ruby and the staff at a.t. Smith! Thanks! read more

Laura always works with me! I've rented for 4 years and a few times ran into issues. She was always happy to help! Great company!!

We were tenants for A.T. Smith & Co for 3 years. Our property manager was Laura Friese and we really appreciated how responsive she was to most of our concerns. We had a couple of incidents that required immediate attention and Laura made sure we were taken care of. Overall we would recommend them as a property management company. read more

Try to avoid using this company. The woman I talked to claims they have been around for 35+ years and have at least 500 properties they manage. They just took over my apartment complex when our owner hired them. They must be the cheapest service around, because that's definitely reflecting their customer service. They rarely answer the phone. I dropped off my rent check on the 1st of the month in person, and it's now almost the 20th of the month--still not cashed. This is ridiculous. I kept calling, no answer, just voicemail. Finally I decided to call my bank to find out if it's been deposited. Nope. Finally I called again, and got some guy that barely spoke English. Couldn't understand a dang word he was saying. Also, I emailed them WEEKS ago asking them to fix my front window. It doesn't lock at ALL because it's from the 70s. I said I felt vulnerable and it would be easy for someone to break in. No response. Not even an automated reply. Expect to be talking to a brick wall with this company. If they have so many clients, they need to increase their staff by 20 people or more. Good grief, this is more than a hassle, and completely obnoxious. **UPDATE: It is now November 27, 2012. My rent check that I brought to them on the 1st has STILL not been cashed!!!!** read more

Im confused on your comment because we worked with her and saw her through january of 2011. maybe you have your dates wrong...but that still does not make things any better especially since on several occasions I spoke with the owner of the company and he was rude and did nothing. But serval people here and on other sites have had problems with them over the years, good thing you have not had to experience it. read more

DO NOT rent from A.T. Smith & Co. I have had many rental experiences, and this company is by far the WORST that I have ever worked with. We rented a property from these folks and had an absolutely awful experience, so I highly recommend that you avoid renting from them at all costs unless you want your maintenance requests ignored and to be charged an exorbitant amount of money out of your security deposit. Here is a quick summary of the issues that we had: - Put in a maintenance request to have multiple sets of broken blinds fixed. A young gentleman showed up half an hour before the scheduled time, poked around all over our house (NOT looking at the blinds, mind you), and then nothing was ever fixed. - The fence in our backyard blew over because of the wind. It laid in the backyard for THREE DAYS before anyone even came to take a look at it. The neighbor next door told us that this was not the first time that this had happened. Eventually, the maintenance guy came and braced it up - no real repairs were made to the fence because they wanted to "talk to the owner of the property about upgrading to go after the high rents." According to the neighbor, no one has lived in this property for more than a single year that they can recall, and no small wonder given what we experienced. - When trying to find out what it would cost to re-sign our lease, Ruby (our property manager) avoided me for three solid weeks. I called, left messages, sent text messages as the woman at the front desk asked me to, and nothing. Finally, three weeks later, she called me back and would not give me a definitive answer about how much it would cost to re-sign the lease. When I asked her what it would be, she asked me what my rent was, and then replied, "Girl, you're getting hit with an increase. At least $150." She then pestered me to allow her to come into our property to allow her to take photographs for the owner so the owner could decide what she wanted to upgrade. I told her I needed to consult with my husband and I would call her back the next day. She then proceeded to call him right afterward in an attempt to get a different answer from him. He told her about his dissatisfaction with her service, and she blamed it all on the owner, who she said was "cheap" and "awful to work with." Apparently this is the reason that she doesn't ever answer her phone. - When we moved out, Ruby did not even do our move-out inspection - she had the maintenance guy do it. He canceled our inspection two minutes before it was supposed to happen, and then when he rescheduled, he told my husband that everything looked good, there was no negligence or issues that we'd caused, and we'd be charged only for having the lawn mowed. When I received a measly half of our security deposit back, my husband went in to inquire, and they refused to tell him when Ruby would be there to talk about it, and Gary, the maintenance guy, claimed that he had never told him that we wouldn't be charged for anything but the lawn, that it was dirty, that the carpets hadn't been steam cleaned, and he didn't want to talk to him about it. We were charged $135 for maintenance to pipes under the house because there were roots growing in them (which, mind you, the sewer backed up into the bathtub - NOT something we caused, and the guy who came to fix it was very explicit about that), $310 for cleaning (despite the fact that we spent 12 hours cleaning the place, including getting down on my hands and knees to clean the grout between the tile in the bathroom because it looked so disgusting when we moved in), $120 for mowing the lawn (3 hours supposedly), $60 for cleaning the range that I cleaned when I moved out, $30 for cleaning the refrigerator that I bleached, $40 for new burner pans even though they were disgusting when we moved in... absolutely unbelievable. - After moving out, I was charged a full month's worth of rent when I wasn't even living there because they had locked out my access to their online bill pay system and I couldn't cancel my recurring payment. Upon calling them, I was informed that this was MY fault, and that I should have canceled the payment. It took three phone calls to discern that I wasn't going to get an answer from these people, and I finally received a response via email several days later. - On more than one occasion, someone from A.T. Smith & Co entered our property with our stuff still in it without our permission. Gary, the maintenance guy, told me that he had been in the property a few days before our move-out inspection looking at things. He also entered the property while my husband was cleaning and patching holes, and at no point had sought approval to do so, despite the fact that this clearly violates our lease terms. In short - stay away from A.T. Smith & Co, and DEFINITELY stay away from Ruby. They are rude, unresponsive, and dishonest, and they will take your money and give you a poorly maintained property in return. read more

Don't rent here.... They will find absurd ways to charge you money after move out. Another bad rental company.

I am an owner of a property and used A T Smith and co to manage it while I was out of the country to manage my property. TERRABLE!!!! Serina is the worst property manager I have ever come across! It takes multiple calls from the tenant and many phone calls from me (THE OWNER) to get her to do anything! If you go with this company expect to spend lots of time chasing down the manager YOU hired on the phone and never expect a return phone call! I have put the property up for sale, and the renters moved out on the 1st of this month, today is the 18th, still no walk through! WOW!!! BUYER BEWARE on these guys! I will re-rent the apartment if I can't sell it by April and you can rest assured I will not be using A T Smith! read more

I called them interested in a few of their properties and I spoke with Charice. She was very short tempered with me, rude and said she didn't have time to help me with questions about the properties. She didn't seem to have any interest in helping me find information on the properties. My experience with them would have been greatly improved if my call wasn't treated as if it was annoyance, but it was treated as a potential client looking for more information. I was disappointed by the professionalism that I experienced with dealing with this company and will not be dealing with them any further. I hope others have better experiences with this property management team and they look into talking with the exceptional blade too busy Charice. read more

Horrible customer service! Very rude and clearly don't care about getting houses rented to interested parties.

I had previously rented with A.T. Smith before and when I was in the market again for a new apartment, I decided to go with them because I had a great experience with Ruby and A.T. Smith before. Ruby has always been very helpful and whenever I had any maintenance issues, they are quick to respond and fix the issue. When going through the leasing process, Ruby was very accommodating to my schedule and was alway quick to respond to my text messages. She has been a tremendous help with getting into my apartment. I would definitely recommend her and A.T. Smith to anyone looking to rent. read more

If you are a property owner, I STRONGLY suggest you seek property management elsewhere. The degree of negligence and incompetence I received from the property manager was staggering. The support staff did their best to try to clean up her mess, but the cumulative outcome of the manager's poor performance resulted in some pretty costly clean-up for me. read more

Grant S. Thank you for the feedback! I strive in making everyone's experience as comfortable as possible. I'm sorry to see you don't feel this way about your experience! Communication is key to any working relationship. As I reevaluate how the a/c issue was handled, I stand by my actions and decisions. I find me personally purchasing you a cooler far from rude or lazy. I also don't believe a person who was as unsatisfied as you have expressed, would have signed an additional years lease as you did. In the future I highly recommend when as issue arises, please notify the appropriate person as soon as possible. This will definitely help with getting matters taken care of in a timely manner. I'm not exactly clear on the loss of $1200? Unless you are referring to the damages in the unit, in which the security deposit disposition statement has not yet been reconciled. Again, thank you for the feedback. read more

This place is a Joke! Properties not managed and maintained, Phone calls go unreturned. Commitments constantly broken.. The "President" Mr. Steve Smith has openly and aggressivly broken agreements and contractual obligations. Tenants complaining about non-responsiveness.. all falling on deaf ears. Mr. Smith should leave the quaaludes alone and pay some attention to his business. read more

Miserable to work with. Ruby came to our rescue from Denver Property Management... Little did we know she was just as bad. She did a walk through with us filling our heads with empty promises to fix the issues in the rental. Increased our rent TWICE! In less then 1 year. She never returned our calls and when you spoke to the secretary she clearly didn't care and it sounded as it she was at home. You could hear a TV and kids in the background. In the end the owner of the rental is selling and even the real estate agent is frustrated with Ruby. My advice check out Yelp before renting from property management companies. Or rent privately. GOOD LUCK OUT THERE! read more