Wow. My microwave door locked. Called Appliance Repair team at 13.10 today. They were here within an hour. Jerome was amazing Knowledgeable and personable. I had called another appliance service provider who told me they may be able to come with in a week. I randomly looked on the web and called appliance repair team. They were superb. The microwave is fixed - we do need a part which Jerome will bring back as soon as he can purchase it for Panasonic. At least we have a temporary fix and as we are all observing social isolation we are very appreciative that they came so quickly. @appliancerepairteam read more

My 85 year old mother , had an appliance repair service (The A Team appliance Repair) come to diagnose/repair and GE fridge. On the phone advised $80 service call fee. Charged her $280, and wanted to charge $800 for more parts to repair something ( for a fridge not worth $1000). And also left her fridge in the middle of the kitchen. This company needs to be prosecuted and charged with fraud. Ps. And owe my mother $200. read more

BEWARE!!! Scammers!!! Multiple complaints have been filed with BBB and consumer alert and have been on Market Place several times! Repair man tried to charge me $300 to "calibrate" my LG washing machine. We knew it was the water pump that needed replacing. He refused to look at the pump before doing the $300 calibration and then would not tell us what the pump replacement was going to cost, once he had done his bogus "calibration". We followed our gut feeling and asked him to leave paying him the $90 service call. We then followed-up with LG and several other repair people and all of them confirmed that this "calibration" of the machine is not a thing. We have since had the pump replaced and that was all that was needed. I am so glad we stopped it when we did. read more

I had a very disappointing experience with this company. The technician came to diagnose my built-in microwave and recommended replacing multiple parts, quoting me over $2,500. Since I needed the unit working, I agreed to the repairs. The parts were supposed to arrive within 2-3 days, but it took several weeks. After the installation, the microwave worked only briefly before failing again. The technician returned and said additional parts were needed, which again took weeks to arrive. After numerous service visits and repeated failed repair attempts, the company suggested replacing even more parts at an additional cost of over $2,000. At that point, I lost confidence in their ability to properly diagnose and fix the issue. After that I read the reviews of the company, which I wish I had done earlier, and found that this company was on put on "Beware" list by Ontario Ministry of Public and Business Service Delivery. Overall, the process was extremely frustrating, time-consuming, and expensive. I would not recommend this company based on my experience. read more

This guys are scammers I contacted this company after being told there would be an $80 service call fee. The technician attended, diagnosed the issue, and advised additional repairs costing hundreds of dollars. In the end, I was charged $327.70, yet no replacement part was installed and the invoice does not show any parts supplied. The actual issue turned out to be a worn drive belt. I purchased the belt myself for approximately $20 and replaced it in about 15 minutes. My concern is not the service call itself, but the lack of transparency regarding the charges and the recommendation of additional costly repairs that were not required. Customers should receive a clear breakdown of labour, parts, and authorization before being billed. read more

1000% markup on a part, didn't tell me the breakdown and part #. Had to google it and I was floored when I saw the price of OEM and the inflated price I was quoted. I don't recommend them. read more

Do not use. Do not recommend, save your money and go elsewhere or buy new appliances. They scam people of their money with bogus rates. Say parts will come in within X days but takes triple the amount of time. Then of course something else is "wrong" with the machines and for another $800 it can be fixed. Don't fall for them. read more

Service Request: My tenant's dishwasher was not cleaning the dishes. It was observed that the dishwashing pods/detergent was not fully being released from dispenser. I wanted Appliance Repair to diagnose what was wrong with the dishwasher to see if it is worth fixing or if it should instead be replaced. Assessment of issue by Technician "Gary" (04/14/26): Cost of service to diagnose what is wrong with the dishwasher of $280 plus tax is accepted. I'm advised that the dispenser needs to be replaced to resolve the issue; price is quoted and accepted for replacement part and payment is processed during the service visit 2nd Visit (04/22/26): Replacement part is installed and advised that the dishwasher should now work correctly Morning of 04/23/26: Tenant attempts to use dishwasher for the first time since service was provided by Gary and advises that the dishwasher is still not cleaning the dishes after a full cycle (the same as before the initial service), however dispenser door on new part is now functioning Same day, I call back Appliance Repair to inform them that the dishwasher is still not working properly. My tenants receive a call that a Technician will arrive between 3-6 the same day to re-assess the issue. However, that appointment is later cancelled by Appliance Repair and re-scheduled for 04/25/26 between 10:00 - 1:00pm. Technician does not arrive on this day until 6:30pm. Neither my Tenants or myself received a call to advise that they would be late Complaints about Service Key Issue: Separate issue (heating system) was not discovered and communicated as part of the initial $280 plus tax assessment. There was more than one major issue with the dishwasher, one was identified and another major issue was not during the same assessment. Consequence: not having all of the details about the current issues with the dishwasher resulted in me paying for an expensive part that on it's own did not result in the dishwasher working correctly again, plus receiving a quote for an even more expensive part (over $700) during the second assessment. Second Issue: Technician arrives nearly 6 hours late for scheduled service call and did not advise that they would not be arriving anywhere close to the scheduled service time. Myself and my Tenants both rearranged our schedules to be available for their arrival at the scheduled time and spent the entire day waiting for their arrival instead of attending to other priorities away from home. Upon arrival at 6:30pm on April 25th (instead of between 10:00am-1:00pm as scheduled) the technician "Gary" afforded no apology or accountability for being unacceptably late and instead said that if was your office's responsibility to let me know that they were going to be late (which we were never contacted) Outcome: paying for service and a replacement part to Appliance Repair of $973.46 in total that did not fix the dishwasher, plus needing afterwards to pay for a new dishwasher to ensure that my Tenants had one that worked. read more

They are a scam. First I was told $80. for a quote on a washing machine repair then he had me sign a form and I was charged $270. If I did not agree to their repair at that moment, I would be charged another $270. if I waited till the next day for the repair. I contacted the Whirlpool store and they said A team quoted me twice as much for the parts. Thank goodness I did not agree to repair. $270. For the quote, parts had to be ordered. $270 again if I agreed to repair next day Parts were $600. While Whirlpool charged $300. I originally googled Whirlpool and A Team phone number showed up. A Team pays google to show their number as Whirlpool. A Team said they were contracted by Whirlpool as a 3rd party but Whirlpool said they have no affiliation with ATeam. read more

I would strongly caution anyone considering using this company. THEY ARE SCAMMERS! Our experience was extremely disappointing from start to finish. We were initially scheduled for service on April 24, but received a call the night before that the technician could not attend due to an accident. While we understand that emergencies happen, the way this was handled afterward was unacceptable. When we called to reschedule, we were told that another technician could not be assigned because the original technician had the parts. This made no sense, especially since we were told those parts were already "on hand" and not being specially ordered. We were then pushed out another full week with no clear timeline, despite having already paid. More concerning is the billing. We were charged $865.81 for parts that were never installed, and no repair was completed beyond basic inspection/cleaning. At no point were we informed of any restocking fee or additional charges if we chose not to proceed. We are now being told that a portion will be refunded, but with deductions for fees that were never disclosed to us in the first place. Customer service was also very poor. When we asked to escalate the issue, the representative refused to connect us with a manager and told us to send an email instead. This lack of accountability is frustrating, especially given the amount of money involved. Overall, this experience was marked by poor communication, unclear pricing, and charges that were not properly explained or authorized. I would recommend getting everything in writing and being extremely cautious before agreeing to any work. read more

My refrigerator was not working. Technician came and diagnosed an issue with the defrost system which he said would cost 280 plus any parts and had me sign off on an invoice for that amount. About 20 minutes later he told me the entire SVC unit would need to be replaced at a cost of 1525 plus tax, which I declined. I feel that he was not upfront or honest about what needed to be repaired in order to scam me into agreeing to the initial fee. 315 dollars and my fridge still doesn't work. Will never use or recommend these people again. read more

(0 stars if possible) I am writing to formally document a serious complaint regarding the services provided by A Appliance Repair Team. In December, we engaged this company to diagnose and repair a malfunctioning oven keypad. During the initial visit, a junior technician was sent who conducted a partial inspection but was unable to confidently identify the issue. Despite this, we were later advised that the motherboard required replacement. Relying on this professional representation, we authorized the repair and paid approximately $800 for the part and installation. Following installation, the appliance remained non-functional. A subsequent visit by a senior technician resulted in a different diagnosis: a separate burnt component was identified as the actual cause of failure. This raises serious concerns regarding the accuracy of the initial assessment and whether the motherboard replacement was necessary at all. At no point were we: * Provided with a comprehensive or confirmed diagnosis prior to repair * Informed of alternative potential faults * Advised that additional parts may be required * Notified that critical components could be on indefinite backorder We are now left with: * An unusable appliance * A significant financial loss of $800 * No clear repair timeline due to backordered parts Attempts to resolve this matter through customer service have been unsuccessful. Representatives have been unable to provide meaningful assistance, and despite repeated requests, we have not been given access to a supervisor or decision-maker. Statements that the issue has been "escalated to upper management" have not resulted in any follow-up or resolution. We were further advised that no refund would be issued due to the installation of the part, despite the fact that the repair did not resolve the issue and may have been based on an incorrect diagnosis. Based on this experience, there appears to be: * A lack of due diligence in diagnosis * Failure to disclose material information prior to authorization of repair * Deficient customer service and escalation processes This situation is unacceptable. We strongly advise others to exercise caution and thoroughly review independent sources before engaging this company. We are currently considering further action to recover our losses. read more

Our Christmas was supposed to be quiet and meaningful this year. My husband is recovering from a terrifying medical emergency, he's on oxygen, still weak, and we couldn't travel, so our family came to us. Instead, A Team Appliance Repair turned our home into a stressful, unsafe mess. A technician left live wires exposed, shut off our kitchen water without telling us, and removed a drain hose without capping it. On Christmas Eve, with a house full of family trying to help us, our kitchen flooded. We begged the company for help, explaining my husband's condition, and were ignored, dismissed, and told no one could come until January 4. No manager would speak to us. No one took responsibility. I'm sharing this because no family, especially one already dealing with health challenges, should be treated this way. read more

My Experience with A Team Appliance Repair - A Cautionary Tale Yesterday I contacted A Team Appliance Repair to service my gas oven, which wasn't lighting. I explained that I suspected the ignitor was the issue, since the burners worked and the oven light came on. I was told the base service call would be $80, applied toward any further labour if needed. The technician arrived on time and was courteous. Shortly after, however, I was asked to sign off on $280 for "Total cost of Labour." After diagnostics, he confirmed the ignitor was the problem. Initially he said he would order one (3-5 business days), but when I explained I needed the oven that day, he offered one from his truck. It fit, and he installed it--charging $430 for the part. The total bill came to $803 including tax. At the time, I accepted the charges because I needed the oven fixed. Later, I discovered the retail price of the exact ignitor is about $50. Even allowing for shipping, handling, and warehousing, the markup was extreme. When I called customer service to raise my concerns, I was told the charge was correct and that I "didn't understand." The manager, I was informed, "doesn't take calls." I want to be clear: I am not disputing the $280 labour charge, even though it seemed high. What I cannot accept is being charged $430 for a $50 part, especially when the invoice itself states that labour costs are already covered under "Total cost of Labour." I share this experience so others can make informed decisions. In my view, this pricing practice is misleading and unfair. Please be cautious before doing business with this company--there are other appliance repair services that operate with greater transparency and integrity. read more

This company is run by crooks. Quoted $80 for service call and then charged $320. We cancelled the scheduled repair within 4 hours and they held $300 of our deposit. $620 for a diagnostic, no repair done. They also use the name Home Services read more

Evidently, this company makes it a habit of taking advantage of elderly people. My mother had one of these people come take a look at her stand up freezer. The service visit was supposed to be $80. Ended up being a $2000 bill. $1600 for the part? I attempted to cancel, however they would not provide the refund. May need to escalate this to the media. read more

Do not use this company! They are not knowledgeable, friendly or helpful. Charged me $300 for my fridge's defrost system, then all of a sudden it wasn't the defrost system and I needed a new panel board. Then told me I needed to spend an additional $600 to fix my fridge. When I said I would consider getting a new fridge as it's old, he tried telling me that it would cost me $2000 for a new fridge. I laughed and said, this fridge is online for $700 right now. Do not use them. read more

I was charged for a repair under the clear impression that the payment would resolve the issue with my fridge. That is the reasonable expectation when a consumer pays for a diagnosis and repair service. Unfortunately, that is not what happened. The service performed did not address the actual problem. I have now been informed that the same part I paid to have repaired needs to be fully replaced. Had I been properly advised from the beginning about the true nature of the issue and the cost of replacement, I would have made a different and more informed decision. Unfortunately they get you because the make you pre-pay for the first "repair" and the second repair is almost double the cost but since you're already invested so the majority of people would proceed with the repair. I'd rather eat a denim jacket than give these scammers any more money. read more

Should be minus 1 star. Completely incompetent and after blowing $1000 I calledKitchen Aid direct and got everything working for $350. Learned my lesson not to review repair companies first . read more

I strongly advise against calling these people for any repairs; they are complete scammers. I paid them over $1,000.00 to fix the hinges on my Dacor oven, and it still doesn't work. Initially, they quoted me $750.00 for the hinge, stating it was because of my oven's higher-end brand. Despite my reservations, I decided to proceed and paid 50% upfront. A week later, they claimed an additional part was broken, which would cost another $1,200.00. After waiting for a month and a half, they finally came to install the door, only to find out it didn't fit. They couldn't even put the door back on. Moreover, they insisted on cash or debit payments, making it nearly impossible to get a refund or dispute the charges. Please, save yourself the frustration and look elsewhere for service. read more

Absolute scam! They advised me of a $80 fee to have a technician come and inspect our broken dryer. Once they arrived, the technician spent 40-minutes running "tests", which included turning the dyer on and off. Afterwards, he said that it had to be replaced, and then would not leave until we paid the $200 labour fee. When I called the customer service line, they informed me that they have a script to read and that the $80 is just for them to drive to your house. Once you let them in, they will charge you labour, despite not telling you this. When I questioned them on the "script" I was told that it is basic and anyone could understand it, so they were unsure why I couldn't. Absolutely a scam, save your money! I highly recommend Maydone Appliance Repair, where they charged a $120 fee that actually included a robust inspection of the machine. read more

I wish I had seen these Yelp reviews before I ever called these guys. 100% scam - DO NOT USE THEM Agreed to a $70 service call. Told they needed to do a 270.00 servicing but parts could be required. Then told I needed +$680 parts and was "highly" encouraged to fix vs. buy new. $1000 after servicing and supposed new parts (using MY vacuum) and dryer STILL doesn't work and smells like burning. I put in a warranty claim - needed to follow up 5 days later despite being told it was a 24-48hr turnaround. Told they could get someone out to see me in 5 days (though original call for service was less than 24 hrs) Am not expecting the problem to be fixed. Will probably lose the $1000 and just get a new dryer. Don't use this company! read more

They sent a tech for $80 to look at why 3 of my mini-fridges blew up. I asked the dispatcher if the tech would be able to trouble-shoot while here and he said yes. It's not normal for a fridge to die, let alone 3 at the same time, so I just wanted to understand what happened. The tech showed up and basically did nothing except quoted $660 for the 3 fridges without telling me anything. Sonya, the customer service manager, called me for the money and I told her the tech did not provide the service I had paid for. She even confirmed the recording of my call with the dispatcher mentioned the tech would troubleshoot while here. Sonya was very abrupt and kept cutting me off. To keep the peace, I agreed to pay $60 and not review the company, but she said she did not care. Now I can see why! They have a 0.1/10 rating on Homestars! read more

TERRIBLE SCAMMERS---DO YOUR DUE DILIGENCE!!!! My problem: dishwasher not draining. "Technician" (use the term loosely) does not want you in the room when conducting so-called diagnostic testing to determine issue (red flag). Quote $80 on phone for service call, then charges $280 stating it was for the labour of diagnostic testing--which took about 15 minutes during which time "technician" took a private call, talked for about 5 minutes then requested to use my washroom. So basically testing took 5 to 8 minutes. Then quoted a further $635 for a pump assembly. The same part from the manufacturer of the appliance costs $150. They only accept cash or debit NO credit cards (again, red flag--all legitimate businesses accept credit cards). There should be a class action suit brought against this company!!!! I will admit that it was MY FAULT for not doing due diligence of this company before calling for service---my penalty $600. read more

Fed-16-2026 Brampton I called "The A Team Appliance Repair" for my Samsung Fridge service. Booking person told me $80+tax which includes diagnosis and report will be provided. So I booked the service. Technician named Prince (not a real name) came to my place in 2 to 3 hours, later he told me 290+tax is the diagnosis fees and $80+tax is visiting to home fees. Technician didn't performed any kind of diagnosis or even look to my appliance and told me to pay $80 which I refused as I was not aware about visiting fees. I feel I got scammed. Later Technician threatened me if I dont pay fees (that is $80) then it will go in collection department. I called ontario consumer protection to help me out and initiated case. read more

I hired A Team Appliance for an in-home washer repair. The technician quickly concluded a part replacement was required and collected a $700 deposit on the spot. The invoice listed labour and a part described only as "water inlet assembly," but no part number/SKU/manufacturer was provided, so I could not verify exactly what was being ordered or why the price was so high. I cancelled the same day and requested a refund. After multiple follow-ups, they eventually provided a refund calculation that would return only $260.12 (after labour + restocking + shipping deductions). The biggest issue: they said they would only process the refund if I agreed it was "full and final" and that there were "no further concerns or claims." When I refused to waive my rights, they stated they would not process any refund. I then had a second appliance company inspect the washer. They told me no part was needed for the issue I reported and corrected a front-door alignment problem that I wasn't informed about during the first visit. I have the invoice, receipt, and email thread documenting the above. In my opinion, the combination of unclear part identification, aggressive upfront deposit, and "refund only if you waive claims" is a major red flag. I recommend choosing a provider that offers transparent part details (part number, source, pricing) and does not pressure customers into signing away rights to receive a refund. read more

Appliance Repair Team charged us 360 dollars to "service" our dryer, but the work actually done was minimal and did not match what was described. What happened * Our dryer stopped heating, so we booked a service call with Appliance Repair Team. * The technician told us he had removed the drum, fully serviced the unit, and found a faulty part that justified the 360 dollar bill. * After he left, I inspected the dryer and could clearly see that the front of the unit had never been opened and the interior was still covered in thick, undisturbed lint, including in areas that would have had to be accessed if the drum had really been removed (see photos). * From start to finish, the visit lasted about 40 minutes, and that time included our conversation at the beginning and end, so the actual work time was even shorter. * When I called the company's main line to question the invoice, they repeated that the machine had been serviced, even after I explained that only the back panel had been opened and a photo taken. My impression For 360 dollars, all we received was a quick look through the back panel and a picture of the inside, not the thorough diagnostic and repair that were described. In my view, the technician's account of what he did was very different from what was actually done, and the company did not take my concerns seriously when I followed up. I would not use Appliance Repair Team again and cannot recommend them to others. read more

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I got these rip off artists to repair my washer. I could have purchased a new one. they were shady to begin with and wouldn't let me watch what they were doing. the only reason why I didn't just kick them out was because I was going on vacation and didn't want my mother in law without a washer. they said I needed a new motherboard when all they installed was a hose. we found the packaging hid in a garbage. read more

I called Ateam to repair my washer They told me it was my drain pump and pressure switch Would take a week to get parts After they put the new parts in there was no difference to the performance of my machine Called them back Took another week for them to come Guy said it's working fine Well yeah sure it is with no clothes in it Called to further complain Was told to get it warrantied I would have to send a video of the machine not working How???? do I do that I asked The woman groaned and said you don't know how to take a video Not to prove a non working washer no I don't Called a local company they had it fixed with in half an hour Dog fur in the hose prior to the drain pump you would think A team would have cleaned that hose when they had the pump out ???!!!?!! My bad, for not researching them before calling I just trusted Also asked for refund or a partial one No mam we don't give refunds Stay far away from this company read more

!! NO RATING - AT ALL . . . SCAM!! SCAM!!! SCAM!!! THIEVES AND LIARS!!! BEWARE!!! BEWARE!!! Quoted $80 for service visit to include diagnostic for the oven of a gas stove that is not working. Person was aggressive, discourteous and lacked simple manners; nonetheless, offered Grace with the understanding that you never know what someone is going through. The person even took a personal social phone call in a foreign language without even excusing themself from the conversation that was in progress. Person indicated that the heating system required to be serviced and insisted on being paid upfront. Then stated that nothing could be done as the motherboard of the stove is not working and needs to be repaired at a cost of $700+ and would have to be sent to the USA, with another 4-5 days. Declined, and did not continue. No work was done; no service - NOTHING, but the removal of some screws which were not even all put back in place. Noticed that the invoice provided was billed to another client name and address . . . Followed up with "Customer Service" and not able to get the issue addressed - no recourse whatsoever. It is unfortunate and disappointing that there are those out there who are comfortable with 'thriving' on scamming and deceiving others. This is unconscionable and downright evil - wicked and evil. Another glimpse that evil exits, and there are those quite comfortable doing and living it. Nonetheles, the Universe is self organising and self orchestrating. Life is short, and the world is a cycle - whatever you do comes back to you multifold, so be prepared for the reckoning that awaits. All things come to an end; woe be unto you - God saw it too!! read more

In early December, we removed our oven door for deep cleaning. When we reinstalled it, the door wouldn't latch and the oven wouldn't turn on. We called A Team Appliance Repair, who diagnosed the issue as a faulty door latch assembly. The house call cost $316.40, and we were quoted $726.90 for parts and labour to replace the assembly. Unsure about the diagnosis, we wanted a second opinion. We called a different company to take a look and it turned out the latch was fine. The actual problem was worn oven hinges, which were replaced for a total cost of $263.29, including the service call. That's a difference of $780. Also, had we followed A Team's recommendation, we would still have needed the hinge repair afterward, bringing our total cost to over $1,000. I contacted A Team to request partial reimbursement for the completely incorrect diagnosis, suggesting they cover 50% of the house call fee, but they refused. This company almost charged us several times the actual cost of the repair. read more

At the start, this company was attentive and I was pleased. They sent someone out to my home the day I called, and the tech was friendly and helpful. He told me a part was needed to fix my washer and that it should take 2-5 days - great! I paid for the service call and half of the price of the part. A week later, no part and no call from A Team Appliance Repair. I contacted them and was told the part wasn't in yet and that someone from their customer service team would be updating me moving forward. This did not happen. Today I called again and was told that 'She thinks the part is in' but has to check with the technician to make sure. ?? I expressed my displeasure and asked to speak to a manager. The managers don't speak to customer...ever!! The best they can do is forward my file and then a manager will tell the representative what to offer me. Absolutely ridiculous! DO NOT use this company. read more

Extremely disappointed. I was quoted $80 for a diagnostic service call. Upon arrival, the technician changed the price to $280 plus tax just to diagnose the issue. That is not transparent pricing and feels very deceptive. I would not use this company again. read more

This is a buyer beware. They put in a faulty drain pump and then told us it was the mother board, I paid for the part in full and a month later, they told us the part was faulty. I called another company and they pulled out the drain pump they put in which was also old and broken. WORST COMPANY EVER read more

Putting this here considering I was personally victimized by this company and I admit, I should have researched earlier but I hope this will help someone else. I got washing machine service for my tenant who was experiencing issues. I specifically mentioned over the phone that I was going to be the customer and all formalities such as payment, confirming work, etc was to go through ME. The repair was going to take much longer than expected because the part was apparently not coming in on time, I was initially told 2-4 business days. I called the company every few days for updates as I do not like the idea of my tenant waiting on service or not having the appliances they need at all times. When I found out it was going to take much longer of a timeframe, I was upset and asked for a refund. They told me that the paperwork I signed had the terms and conditions where it was non-refundable. The only problem was that I DIDN'T SIGN ANYTHING. The technician, despite talking to me over the phone for everything, had asked my tenant to sign this document where all of the terms were listed in addition to a little note of the price and what was being ordered. Again, it was on file that I was the customer, not them. Basically, in addition to all of the recent issues that people are reporting on such as being crooks, upcharging, taking very long to repair, which all happened to me as well by the way... My review is to shed light on another terrible issue that I had which was the fact that they were forcing me to abide by conditions that I did not sign. I am very cautious when it comes to my property and I would have noticed the terms and conditions which may have prompted me to research the company, or not, at which point would have completely been my problem, but no. They insisted on this piece, argued with me on the phone for very long periods of time and continued to carry on with this unprofessional attitude. At one point, the person on the phone told me to call the police because someone else signed for me. I'm not sure that's exactly how that works, in fact I think the Police should be notified about these scammers. Bottom line, save yourself the immense headaches and DON'T USE THIS COMPANY FOR REPAIRS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

If I could put 0 in would. Got scammed $300 last night. My washing machine wasn't working called them paid the money and no repair was made. Total scam. Never use this company. I should be refunded!!!. read more

1-Star Review: Stay Away From This Scam Operation A Team Appliance Service Concord and Markham! What a scammer. I called this appliance service company because my washing machine was making a loud noise during the wash cycle. On the phone, the girl named Subani clearly told me it would cost $80 for the technician to come out, diagnose the issue, and then let me know the repair cost. She also said the technician would bring basic parts, and that parts would be extra. Fair enough--I agreed and booked the appointment. That's where the problems started. Red Flag #1: Technician Arrived an Hour Early The technician showed up one hour earlier than the scheduled appointment. That's already unprofessional and shows they don't respect their own schedule. Red Flag #2: Technician Refused to Give His Real Name When I asked for his name, he said "Gerry." I can guarantee that's not the name on his driver's license. Very suspicious behavior for someone entering your home. Red Flag #3: He Didn't Even Know How to Operate the Machine I had already recorded videos of the noise and showed them to him immediately. Instead of using that, he insisted on running the machine again--fine. But after hearing the noise once, he didn't diagnose anything, didn't open anything, didn't test anything. Red Flag #4: Instant Invoice for $270 Without Doing Any Work Without touching the machine, he started writing an invoice and told me the labor charge would be $270, and parts would be extra. When I asked whether the repair would be included in that $270, he said he wasn't sure and would only know after he opened the machine. How can you quote a labor charge before diagnosing anything? Especially when I already showed him the exact sound and video. This is classic scam behavior. Red Flag #5: BBB Rating Says It All No wonder this company has an F rating on the BBB. Their business model seems to be overcharging, misleading customers, and providing zero transparency. Final Verdict This company is a scam, plain and simple. They lure you in with an $80 "diagnostic fee," then try to hit you with a $270 labor charge before even doing any diagnostics. The technician was unprofessional, evasive, and clearly not trained. Please stay far away from this appliance repair company. Save your time, money, and frustration. read more

Horrible service. Scam. High cost repairs Waited for parts one month. Rude Don't care about customer. read more

My rating is a zero! I have been waiting since November 2025 for the repair of the ice maker in my fridge. I continually get the run around on the order status of the part, service appointments are made only to be either rescheduled or no one shows up, I am reassured to get a call back with an update which never happens. There is no way to escalate the issue with Management other than sending an email to their general email address. Their service has been deplorable and would not refer them to anyone. read more

Total scam, charged double what another company quoted, service "technician" did absolutely nothing and charged $300 for it, "charges for parts" came to 3x what the parts are actually worth. Customer service literally hung up on me. read more