I have purchased 2 cakes from ATA Cakes Beyond. My first one, we were very happy with. I personally believe Tiffany is very talented, her posts on social media reflect that.
This year I purchased a cake from her for my son's 3rd birthday. After tax I paid $425.25 for a 2 tier 12" 8". I requested his name be on the cake as well as the number 3. I sent her 3 pictures to use as inspiration, advised I didn't want it super cluttered, but granted her creative freedom.
The cake we received was sub par. Its appearance looked nothing like the pictures of the cakes she advertises. She didn't include my requests. Almost every decoration on the cake was either paper or plastic (inedible). And it looked like it was thrown together carelessly at the last minute. The cake itself self tasted like freezer burnt cardboard. The cake could not be cut into slices as it crumbled horribly. We very unfortunately ended up trashing the entire cake while our guests opted for the Walmart cupcakes.
I messaged her addressing my concerns and my upset. I did not want or request a refund. (We are human, we all fall short occasionally) I simply wanted her to assure me that if we continued using her in the future that I would not have to worry about this being the quality of the work that I was paying top dollar prices for. In her response to me she said things such as "I'm not going back and forth", "I feel as though I made a fantastic cake", "over 3k cakes I've never seen my cake look like that".
Her response was that of a person who lacks accountability. She displayed a very poor level of customer service. This is someone we once raved about, and very sadly will not be using in the future because her ego has led her to believe that she is above error.
Attached are the inspiration pictures I sent her. The cake a received. And the communication between both parties. read more