great vet for taking your pet for checkups and other items you may need. Very friendly vets and…read morestaff members.

I strongly encourage pet owners to seek other vets in the area before engaging with this practice…read more I was new to this community and they were a convenient location. As a lifelong pet owner who has worked with other quality veterinary practices over the years, I feel obligated to share my experiences so other pet owners can make informed decisions and protect their pets. My concerns are based on three separate incidents. First, when I brought my cat in for euthanasia, I was surprised that the veterinarian did not initially come in to discuss the process with me. Instead, I was asked to hand my cat over to a technician. During one of the most difficult moments a pet owner can face, I expected direct communication and guidance from the veterinarian. Second, I brought in a rescue dog that had recently come onto my property. During the examination, severe dental disease was apparently missed. Within a week, I sought a second opinion from another veterinary practice after noticing significant dental issues myself. That veterinarian determined that multiple teeth were severely diseased and ultimately removed four teeth. I was disappointed that such a significant problem was not identified during the initial examination. Third, I brought in a dog that had stopped eating. As many experienced pet owners know, a loss of appetite can indicate a serious underlying condition. Bloodwork was performed and an in-office ultrasound was conducted, but I was told nothing significant was found. My instincts told me something was seriously wrong, so I sought care elsewhere. Within days, my dog was evaluated at the University of Tennessee, where advanced cancer was discovered. Tragically, she passed away shortly thereafter. After Best Friends said she was fine (with 2 weeks she passed after the BF visit) I understand that veterinary medicine is not an exact science and that no doctor can diagnose every condition immediately. However, when viewed together, these experiences caused me to lose confidence in this practice.As well as other experienced pet owners I have met recently that said they have similar horrible experiences. My intention is not to criticize anyone personally. Rather, practice whenever their instincts tell them something is wrong, especially when dealing with serious illnesses, dental issues, or end-of-life care. Our pets depend entirely on us to advocate for them. Based on my experiences, I would strongly encourage prospective clients to carefully evaluate all of their veterinary options before choosing this provider.

I've been using UCVC for close to 20 years. Great staff, fantastic vet. Sadly they have helped…read moreseveral of my pets cross the bridge and have always been caring and compassionate. His office isn't big and fancy like others but the people make the business

I was considering this vet for my dog's nail & paw care but since I knew nothing about this…read morepractice, did a search. In short, he has backed a bad vet. It was easy to type in the name so I could satisfy my quest and with that please do the same if searching for a new vet for your pet. I gave two stars upon the fact he is President of the Tennesee Veterinary Board, he is a vet, and I have not been to him for my animal's needs at this time.

Extremely heartbroken and disappointed in this facility. This has been our pets Dr for a good while…read morenow and she is very pleasant and knowledgeable, IF you can actually get in to see her. She had been caring for my dog as he was becoming old and senior, then suddenly the appointments were becoming further and further out to the point where we were having to seek out different random facilities... repeatedly. When your pet is sick, you can't wait two months! It's ridiculous. They're now using the excuse that they're going to an electronic system, but the inability to get a timely appointment was happening prior to their system changing over. Ultimately, our dog was diagnosed with cancer and heart disease over a period of time by OTHER vets and our Dr at Highland had no idea because we could never get in to see her. Sadly the time came where we had to euthanize our dog and again, they didn't have time to fit us in, we postponed euthanasia on him TWICE waiting for our Dr at Highland to perform the service. The day came where it became an urgent almost emergency situation and again, they couldn't "fit us in" it was beyond heartbreaking for us and very scary to think about this actually happening when your desperate to get your pet into their vet! We feel terrible that we made our dog suffer unnecessarily, hopeful that we would be able to get in when we needed our vet the most. We had to find another vet in town at the very last minute, someone unfamiliar to us and unfamiliar to our dog to have him euthanized the same day, the added stress to an already terribly stressful and heartbreaking situation was indescribable. He wasn't just a pet, he was an important part of our family. Thankfully, the other vet was a Godsend! We were incredibly pleased with their services, the staff, the Dr and the entire process. They couldn't have been more accommodating. They made a heartbreaking situation very calm and loving. They will become our pets new place of healthcare from now on.

Dr. Myers and her staff are exceptional and caring. Very affordable. She is very popular so be…read morepatient!!!!