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    A Touch of Grace

    5.0 (1 review)
    Closed Closed

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    8 months ago

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    The Laurels of Bon Air

    The Laurels of Bon Air

    2.3
    (21 reviews)
    3.4 mi

    I came into Laurels not able to walk or stand on my own . The staff was great from the Nursing…read moreto the CNA. I was treated with respect and dignity PT and PT were deligent in working with me Activity was fun I thank everyone for the great care I received I am going home able to walk steps, able to do things I could not before I am so grateful to Laurels of Bon Air and would recommend this place to everyone.

    I reccommend thinking twice before sending a love one to this facility…read more This was a very upsetting experience for my family. While I was out of town, my cousin stayed with my grandmother for several days and witnessed ongoing neglect. My grandmother cannot feed herself, yet meals were missed unless someone reminded staff or a family member fed her. One evening she wasn't given dinner at all, and staff claimed she had "refused," which is simply not possible given her condition. There were also long delays in care--she was left soiled for extended periods, and when help was requested, it often took far too long for anyone to respond. We also have concerns about medication not being properly administered. On top of that, when I personally asked staff questions, I was met with dismissive and frustrated behavior. What made this even more concerning was seeing similar issues with other patients--calls for help going unanswered and a general lack of attentiveness. I understand facilities can be busy, but this went far beyond that. There is no excuse for this level of care. I left with no confidence in this facility, and I hope they take meaningful steps to improve.

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    A Touch of Grace - hospice - Updated July 2026

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