I cannot say anything bad about this company or employees. They were all very helpful,…read moreknowledgeable, kind and friendly. We had nurses, PTs, OTs coming in and they all were great. Nothing derogatory that I could say about them. I would recommend to anyone who asked.

Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

The clinicians and support staff came to my home and did a good job. I got the medications and lab…read moreorders I needed. However, followup was super challenging. Dispatch Health has a phone system that causes extreme frustration and it took me 5 tries to finally get a human being to talk to. Then she could not respond because she does not have access to the care records or results! I have to wait until the care provider calls me back on her personal cell which may appear like a spam call to my cell service provider so I may never hear from her again! This service is not for me!!!

We called Visiting Angels when our mother, age 92, had to have surgery. They sent a very caring…read moreand helpful lady to the home to assist with daily care and activities. We all work full-time and could handle nights - day care was needed. The caregiver did everything that was asked and more. She made the bed, fixed meals, did laundry and some ironing. Plus kept both parents company. I would recommend Visiting Angels highly. Top Notch - accountable and easy to work with.

saw them at the Paragon and after researching, decided to try this for mom. They really are Angels!…read moreThis service has been a Godsend.

Run from this company, do not walk...Run! If you care for your loved one at all and want the best…read morecare for them then I advise you search elsewhere for knowledgeable, friendly and helpful staff. The presentation of services to be rendered was completely misleading... overstated and vastly underdelivered. I was told the nurses were skilled and would understand the needs of my mother and right out of the gate the woman they sent was clueless. My 83 y/o mother had just received a hip replacement and we were looking for someone to help monitor her during a difficult phase of her recovery... basic stand and pivot to bedside commode... Turning in bed... monitoring blood pressures as she was, at the time, constantly fluxing with orthostatic hypotension. We were told the nursing staff was competent and would be able to do this and more, even light cleaning, meal preparation, full caring and respectful bed bath and some laundry service too! It sounded like a dream and too good to be true. It was exactly what I was looking for in terms of service and care for my mother. It was all a lie! First off, they were unable to find anyone for several days to come out and help. We even had someone sheduled and they didn't show up. When finally someone came, AN HOUR LATE, the woman literally huffed and rolled her eyes at me when I opened the door to let her in. She did not introduce herself in any way nor did she say two words as I led her downstairs to my mother's care area. She was very defiant, contentious and acted like she definitely did not want to be here! I was so uneasy and uncomfortable at the encounter I wanted her to leave then and there. I asked her if she knew of my mother's posterior hip precautions... no response! I asked if she was aware of how to do a stand and pivot and help mother out of the bed so as to avoid another hip dislocation, she looked at me like a deer in headlights. I then asked her if they had updated her on my mother's condition and the care needed... her only response was "yeah, they said she was real hands on." I proceeded to explain and instruct her as best I could. She then proceeded to sit in the chair across the room and watch the football game that my mother was watching at the time. I thought to myself "you've got to be kidding me! This is what you call a qualified caregiver and supportive palliative care!" She did not engage with my mother, speak to her nor even introduce her and give her name or offer to do anything other than, "you need me to fix her some food?", to which I responded, obviously no, I had already fixed her lunch in the hour I was waiting, which she was eating at the time of this woman's arrival. The whole experience was incredibly uncomfortable, but I had to go out and replenish supplies and groceries and other errands. I was so hesitant to leave but mother was having a really good day and was in bed watching the game, so I thought I could run out real quick and then just get back ASAP. I got as far as the parking lot of the store a few minutes away and immediately turned around and came back to dismiss the woman and figure out another solution. I called the oncall staff at Brightstar and explained the situation. They told me the woman had wanted to call out and not work that day so that was the excuse for the unprofessional behavior... I was thinking... why would you send that in the first place if that is the best you have... They tried to assure me that they did have really good qualified individuals and for me to give them another try the next day. They said this woman was no longer work with the company... Which I thought was strange to inform me of their employment decisions. They tried to convince me again to have them send another woman. I told them no... I would make other arrangements as they were obviously unable to deliver adequate staff to begin with. The woman was there all of 30 minutes. I dismissed her immediately upon my return home. Some time later I noticed I noticed an automatic debit from them to my bank account for $98. I disputed it. They were incredibly rude on the phone and very short with me stating it would be under review. I guess it's still under review because the charges were not reversed. Very unprofessional, very shady and very inappropriate business practices I advise anyone and everyone to look elsewhere!

What a MESS. Their turnover rate is faster than flipping a pancake! I wanted to receive help and…read morewas mislead by the false front that the slimy salespeople presented. Customer service does not compensate for lack of consistency of care for my loved ones. Smiling while lying to me about how well they would be able to take care of my family is a personal affront and disrespectful. So many better ways to get the same services from competitors. I expect them to close their doors and file for bankruptcy within a few years. They act like they have been given a box of snakes and a full time job. However, other companies have no problem with medical + non-medical staffing.

Care Advantage... the words are hard to find!!! So caring, loving, understanding, helpful and just…read moreall around AWESOME!!! I started with them in Jan. 2026 when I started taking care of my dad with Dementia. They have been there EVERYTIME I needed help. They also recommended ACG Hospice for dad, who has been almost :) as wonderful as Car Advantage!! Please give them a call, I promise you will not regret it!! Sharon McQuerry

We used Care Advantage for my sister-in-law for about a week while we were making arrangements for…read moreassisted living. The last night we had a no-show. Fortunately nothing bad happened. A friend of hers acting as her financial POA thought he had paid the bill shortly thereafter. However, five months later he was contacted by a collection agency. At that point, the family portal showed the bill as paid-in-full. Maybe it was updated when the bill was sold to the collection agency? Apparently the payment (ACH transfer) had not gone through for some reason, but the only attempt that Care Advantage made to alert us to the problem before sending it to collections was a single phone call to my wife (who for better or worse does not take calls from unknown numbers). All in all, pretty much a sh#t-show.

I would give 0 stars if I could!! Our caregiver has been amazing and a godsend!! But today the…read morecompany called my mother and tells her she's not qualified anymore and told her to tell the caregiver to leave immediately! Left my almost 80 year old disabled mother alone with no explanation. No apology! Owner Tammy stated it's because her claims were getting denied since July!! Well my dear we have contacted Medicaid and you billed them 1st and you should be billing Medicare then Medicaid.-which you then told my mother you know what you are doing! Well guess what! You don't!! You offered no advance notice by phone, no written notice no nothing. Then another phone call and you stated "You should have a back up" Yes we are aware in an emergency! This was not! This is illegal and I will be contacting many agencies to report your company

I'd leave zero stars if possible. My mother-in-law was in need of at home care. At Home Staffing…read morewas contacted and sent an aide to help her. My wife (her daughter) helped her fill out the paperwork. Once services with At Home Staffing were ended (we went with another company) my wife received a phone call from their Operations Director threatening legal action against my wife because their aide (who ALSO is no longer with the company) voluntarily drove her mother to appointments without being asked to do so. The fact that their aide offered to do it and NOW they want to make phone calls threatening a lawsuit only AFTER services were ended with them is appalling. In addition to that; holding family members of the client accountable for the actions of their employee is beyond unethical. They had no issue with anything while their services were being received and paid for; only after the fact. I will be getting with my attorney over all of this as well as filing complaints with the state and the Better Business Bureau. I'd advise anyone who is looking for help for a loved one to avoid this place like the plague unless getting threatened to be sued in on your list of things to do.