I never write reviews but I must give credits when it's due! The quality of customer service here is phenomenal. The doctors are great and the manager John is amazing! I couldn't find any frames that I liked that would fit my face. So John helped me transform a pair of sunglasses. Most optical place wouldn't been able to do this type of work. I definitely recommend this place. read more

A Visual Affair - Optometrists Near Me - Arlington, Virginia

Great service, great team, great optometrists. Highly recommend! I always come here for glasses and contacts.

My first time here all of the staff was so kind and helpful. Dr. Lee is witty, experienced, and most knowledgeable. It was a comfortable experience and everyone was so courteous. read more

Came here for an annual eye exam but was having some issues with my eyes due to my allergies. Upon telling the receptionist this I was told that i would have to come back for the annual and see my itchy eyes during this visit. I wasn't really given an explanation and I hope that this was truly the case and not to make me pay two copays. Overall, it was a very pleasant experience and Dr. Bindal seemed knowledgeable and we scheduled a follow up to see if the eye drops work. read more

Very friendly staff who answered all of my questions. The appointment was for an annual eye exam - it was efficient and Dr. Lee was great!

Needed a simple repair for my wife's designer eye glasses. John fixed them at no cost and was able to make an appointment for the next day for an eye exam. Outstanding service! Highly recommend! read more

Great experience overall! Front desk associate super kind and friendly, doctor and staff were very knowledgeable and kind. Made the whole visit quick and easy. Would definitely recommend for anyone looking for an optometrist! read more

I really wanted to like Dr. Bindal's office because it was my only non-corporate option in my insurance network. I believe in supporting local small doctors offices and was prepared to love the experience. Unfortunately, my visit started out bad with a wait that was over 30 minutes long after my scheduled appointment time. Then, I was pushed to try a new brand of contact even though I am happy with the contacts I have. When I said "these are less comfortable," the employee told me that I was wrong. About my own eyes? When I went to check out, I found that a fee of nearly $100 had been added to my visit for fitting contacts for astigmatism. I've never been charged an extra fee for this and when I went to a different doctor with the same insurance later, I was not charged this fee there for the same contacts. The price for contacts was astronomical and when I got cold feet at the checkout desk and thought about just ordering from Costco, the receptionist launched into a long and aggressive sales pitch. I did buy the contacts here but I regret it a lot. Moral of the story is that this office really overcharges. I understand to some extent that they can't be as cheap as the corporate offices, but the price difference was truly hundreds of dollars. I will not be back. read more

I was a patient at A Visual Affair for 4 years from 2018 - 2022. I did not intend to write this review, but I have just discovered with my new optometrist that the main optometrist at A Visual Affair has been gradually increasing the strength of my prescription over the past four years to the point where it was over 1 point too strong in each of my eyes. Words cannot describe the relief I feel with a correct prescription and the amount of anger and frustration I feel towards this practice. The main optometrist at A Visual Affair is polite and nice, but that does not mean you are a good medical caretaker. There were two instances over the past 4 years where my prescriptions have felt "off" (and now I know why). Both times I've had to pay out of pocket to fix their mistake while being simultaneously gaslit that it was my fault. The second time my prescription felt off was the final nail in the coffin. When I finished my old contacts and transitioned to the new prescription, my vision was blurry two feet in front of me and I could not read or work on the computer without a headache. I contacted the office to see why this could be. Instead of hearing me and asking me to come in to see what may have happened, I was unequivocally dismissed and told the optometrist said, since I was given a pair of trial lenses, they would not exchange an open box for a different prescription (one box is 6 months of contacts, so it is a major cost difference). It had been a few months since my appointment, so that's on me for not using the new prescription immediately, but I see no reason why that should play any factor in rectifying a customer's sight. Smacking of defensiveness, that optometrist referred me to see my primary care physician about the headaches instead of even considering it could be prescription related. It took me losing my temper for them to exchange this awful prescription. Why does it have to come to that to feel heard? While everyone at A Visual Affair is nice, the practice is, in simplest terms, a mess. Whether it was my records being lost despite being faxed twice from my previous office, or rarely returned voicemails, or forgotten contact orders, or a yearly reminder system being comically wrong, or servicing 2 to 3 patients at a time, A Visual Affair is not a pleasant experience. It is a wonder how in that office you feel rushed while simultaneously sitting around for 1-2 hours. Patients rotate in and out of the same room (2 of my appointments were 2 hours) during similar appointment time frames. The administrative folks are hard working and kind, but their ability to operate and give the additional vision tests are clunky and unprofessional. My previous tests were given by a trainee who, again was very nice, had absolutely NO idea how to work the machine and there wasn't a trainer in sight. Naturally, these are all upcharges which are billed to you at the end without having been informed of the additional cost upfront. Another quality of care observation, my new optometrist lifted my eyelids and recommended different contacts to help with my allergies and the irritation that can come from them. In sharp contrast, the main optometrist at A Visual Affair never took the time to touch my actual eye, but thank goodness for all those vision tests performed by the administrative employees. I am angry and feel as if I have been slowly poisoned over time with an increasingly incorrect prescription. Expressing my discomfort and "off" feeling but not being cared for all the while experiencing a slow and steady increase and intensity in headaches. It never occurred to me a cause could be a subtle yet perniciously incorrect prescription causing my eyes to strain. I have never felt so uncared for, so unseen, so nickel and dimed, and my time so disrespected as when I was a patient at A Visual Affair. I gave A Visual Affair four years of my vision. Don't give them one visit. To anyone at the practice looking to respond to me, please do not insult yourself with a defense. It is my hope you learn from this criticism. read more

This place was very nice and comfortable. the front desk , the lady who helped me pick our glasses and Dr.Le Were all amazing !!! made me feel comfortable and explained everything read more

We came in to look at frames and loved the selection. The staff was extremely friendly and helpful. Every employee was happy to help and provided service with a smile. We were informed of special hours on Sunday in order to help customers utilize their benefits before the end of the year. The staff did everything they could to help us get the best deal possible. The entire experience was great. Overall it was a relaxing and fun experience. read more

I'm a new client at visual affair. When I went in for my apt the Dr. Was great and recommended/let me sample a new pair of contact brands. Unfortunately, it was a little out of my price range so when I called to get the correct Rx for my original brand Helen was kind enough to help me schedule an Rx change apt and provided me with quotes on the contacts I wanted. Definitely recommend this office! read more

I went to A Visual Affair for my first appointment today and had a great experience, Helen was extremely helpful and kind while getting me ready to see the Optometrist and Dr Lee was professional and kind as well. I would recommend this practice to anyone i know! read more

I've been going to Dr. Bindal for over 2 years and have always had a good experience with him and his staff. I find him to be approachable and clear with his instructions and he always has the time to answer all my questions. read more

I had a very pleasant experience with A Visual Affair. From scheduling (and rescheduling) with Erin, to my pretests with Helen, and my exam with Dr. B., I was welcomed and guided through the whole process. read more

Seriously one of the best eye doctors I've ever been to. The staff is the best, kind, understanding, warm, and personable. They make sure to explain everything. Dr. Bindal is an amazing doctor and all around wonderful person. I truly look forward to my visit every year! :D read more

I LOVED my experience with Dr. Lees she was so warm and kind. I've been hunting for a new eye Dr for a while and I think I found her!

If you scrolled past all of these amazing reviews and wondered whether they are too good to be true, then you're right. I came here for an eye exam and the doctor was adamant about not writing me a contact prescription before even looking at my eyes, so it was no surprise that he later not only refused to do an exam for contacts but also write a prescription. He only wrote me a prescription for glasses, which I don't own and will take 10 days to order. To make matters worse, they only gave me a few pairs of disposable contacts that will not help get me through in the meantime. I really recommend going somewhere else! read more

This is my favorite place--nice people, great frames, and always spot on prescriptions. Helen, Liz, Breonna, Dr.B make you feel at home and really do amazing work. Thank you! read more

Came in for my annual check up and they were prompt, professional, and a pleasure to work with! I'd definitely recommend them to friends and family. No hassle insurance management, text schedule reminders, and very accommodating front desk staff. I'll be back as long as they're around! read more

I am a long term patient of Dr. Bindal and I come back because he knows his stuff, he has a great & friendly demeanor and has helped me with my ever changing prescription changes over the years. In addition to Dr. Bindal, I have had a positive experience with Helen at the front desk as well. First off, she has an upbeat, positive way about her even over the phone. So many people in service positions are tired and do not go out of their way to be helpful. Helen is the opposite, she'll look for solutions and make you feel like a valued customer all with a smile on her face or in her voice. I know it's not easy as I have been in a service position too. Helen, you are doing great - thanks so much! read more

We came here for the check up due to increased screen time with all our family - 2 adults and two kids. I loved that they can take care of you and your kids with so much patience. Everything was cleaned after each customer and we will definitely come back because we enjoyed everything. My husband was cleared with his glaucoma and we are ready for online schooling. read more

I've tried this office twice. The first time it took weeks to get them during which time I ran out of my previous prescription of contacts. Thankfully I had backup glasses. The optometrist seemed in a hurry and rushed my exam. The second time I went, I arrived 15 minutes early, waited over an hour from my appointment time, and eventually had to just leave without being seen or getting an explanation. John called to apologize and we tried to reschedule but it didn't without for my timeline and their availability. Updated review from 1 to 3 for John's sincere apology and effort to make things right. read more

I came into the office today for an eye exam (contacts and glasses). First time at this location. I was able to fill out the forms electronically in advance and received all pertinent info via text prior to the appt. I called to get the actual location and Megan at the front desk was super helpful. My tech who did my glaucoma and acuity tests was very prompt and nice. Dr. Bindal was efficient, and his witty banter really helped make this experience a quick and painless one. He also entertained my corny jokes, much appreciated. I received a much better pair of trial contacts after I explained the issues I had with my old ones. I'll most definitely return for future eye care needs. read more

My sister and I traveled to A Visual Affair sometime last month and we're mesmerized with the beautiful selection of glasses on display. Equally as impressive was the service we received from Vanessa. Vanessa was a true professional , who took the time to show us the best and most current frames. Never feeling rushed or pressured to make a decision, Vanessa turned our selection into an "Enjoyable" experience. We highly recommend Vanessa and A Visual Affair. read more

Very accommodating. I missed my appointment and they were able to reschedule it for the next day. The staff and doctor were kind and friendly. A perfect in and out yearly eye exam. See you in a year!! read more

This was my first visit here and they were amazing! Incredible customer service, wide selection of lenses and so helpful! A lot of times eye glass stores really push you to buy more and more and get the most expensive lenses but you could tell that they cared about their customers here and getting something that the customer loved and looked good in! Highly recommend for anyone in the DMV area! read more

A Visual Affair - Optometrists Near Me - Arlington, Virginia

Thorough efficient care! Felt like my concerns were taken seriously . Would recommend to anyone.

Good customer service, corrected issues quickly. Exam was easy and simple. Good selection of sun glasses to choose from. Friendly staff.

I have been going to Dr. Bindal for several years, primarily at the DC location but just went to this location this week, which is a little nicer. Dr. Bindal is personable & efficient. Generally don't have to wait very long & they are good about giving rebates for contacts, etc. Last time I went they even price matched Warby Parker for new lenses in my Warby Parker frames, which as Dr. Bindal stated, were higher quality than Warby Parker. Only con was it did take a week or so as I recall for them to update the lenses. read more

Went in for an eye check-up and new glasses. Staff was friendly and helpful. Each member of the staff went above and beyond in their positions to make my visit the best possible. Grateful to finally have found an eye doctor. read more

Great customer service ! Everyone is friendly, and the optometrist is friendly, thorough and knowledgeable. My family and I come once a year and we love it here read more

Had my eye exam yesterday with Dr. Lee, I was very happy with my service. Very professional and caring. Staff were excellent and proficient. Best place to go for your glasses and eye exam. read more

Had a great experience today! Came in and was helped very quickly. Dr. Neeraj was fantastic. Made the process quick but was very professional. I like being able to get in and out of appointments with minimal wait time and this place didn't disappoint. I would definitely come back for my yearly exam. The ladies at the front desk were also very friendly and professional. read more

The doctor and staff at this office are very nice! We had a great experience here. The appointment didn't take long at all and I was very pleased with the whole experience. I would recommend this office to anyone! read more

Dr. Bindal is fantastic, and the staff is lovely. Very communicative and great at putting you at ease. Quick response time and correctly treated a painful eye issue for me. I would recommend this practice to anyone in need of a great eye doctor. read more

Pretty bad experience, even compared to a terrible company like lenscrafters 1. I was first told my glasses with prescription lens would cost $650. Seemed crazily high -- I have good insurance. 2. Next time told it would cost $450, no idea why it was different this time. I should've decided not to come back after this. 3. Setup eye appointment and get new prescription. 4. They incorrectly measured so the glasses were off. Go back and get new prescription and have lens replaced. 5. Lens fixed but these now have a chip in them. 6. Prescription still seems off. 7. They've offered to fix the lens but, man, I'm really tired of going to this store. Arms on the frames are also clearly defective. Dropped $450 and I'm already looking at buying new glasses somewhere else. Getting glasses really doesn't need to be that complicated. I don't have a strong prescription. Really really painful experience and I just have no interest in going back to the store. read more

The administrative staff is extremely ignorant about insurance policies. They claimed that my fiancé's insurance plan was in network (Cigna Connect), but then sent him a bill for nearly $1,000 and then denied that he was in network. DO NOT GO HERE. read more

Been going to this place since 2009. I am surprised that I never wrote a yelp review. The doc is a great person and he will tell you if he thinks you make a good client for lasik. Which impresses me since then he would lose me as a client. Still love my glasses though. The thing that impressed me the most though was when I was deployed to afghanistan and needed an extra pair of glasses cause my current set was getting really worn. They shipped me an extra set and didn't charge me the shipping! Love it. I read people complaining about the prices of the frames. Admittedly I think they are a bit high but compared to all the other eye doctors the prices are competitive and he isn't selling wal mart frames. I use vsp and get all the bells and whistles with my glasses and absolutely love it. read more

Dr. Bindal and his team were great from check-in to check-out. My exam was quick and informative, and Dr. Bindal answered any questions I had regarding my prescription options. His team is also extremely polite and helped me understand my insurance coverage. I would highly recommend this office to anyone. read more