Today's five star rating goes to three outstanding professionals! Randy, Todd, and Erica…read more I found out through a home renovation project that my shower had to unexpectedly be redone. Having very limited time I had to go and select what was necessary so the project could continue and not held up any longer. Stressed well, that's an understatement however I first had the privilege of working with Randy who invoked Todd's opinion and ended with Erica @ check out. They truly made this stressful situation a Joy and I even left with a smile on my face because of them. Randy was extremely patient, I asked him if he was busy and if he could help. He spent the next 20 minutes walking up and down the aisles repetitively (at least four times) before I could finally decide on the tile. As we were looking for the shower flooring to match the fantastic tile- the only thing I knew - I wanted pebbles. This is where Todd came to help, the two of them tag team and got various samples. (I got one which got voted out very quickly for the right reason). Todd had an eye for this as does Randy and that truly made a difference because from what I said earlier, being extremely stressful now suddenly became exciting because of the tile and pebble flooring that Randy and Todd helped select. Upon leaving, I had the privilege of working with Erica who is so kind and patient as I asked many questions about how the contractor will come get everything the following morning. She maintained a smile and when I told her how great Randy and Todd were she handed me a card so I could do a yelp review. Little does she know I've been an elite yelper for Eight years Overall, I'm very happy with what I got, the prices were very reasonable and I got a good value for my money. I was actually surprised at how inexpensive the pebble flooring and tile were as I really thought it was gonna cost a lot more. Thank you, Floor & Decor for Randy, Todd, and Erica, what a great team you have

I bought 1400 sq ft NuCore LVP flooring, had professionally installed & looks terrible. There is a…read morehaze across entire surface all planks. I had a professional cleaning company come in, no success in removing the haze. At this point I am treating the floors with Quick Shine products to clean & provide some consistency in finish. I would never buy this product, $5K later and it looks old worn out floor.

Floor & Decor is a great place for flooring whether for DIYers or professional installer. The…read moreflooring selection is amazing. The customer service always delivers. If you want products a little more stylish than the big box stores this place is highly recommended.

Our contractor sent us here to choose flooring and tile for a whole home remodel. It was well…read moreworth the hour's drive. One of the design consultants toured us around and made suggestions as to quality, durability, and style. She was very knowledgeable, professional, and pleasant and we had her full attention. There are differences in products depending on use, pets, durability, and water resistance and she explained it all to us. The quality, variety, and styles were far superior to the "big box stores". She even showed us clearance items. We are very pleased with what we chose. This is the only place I would go if I needed anything in the future.

Floor & Decor is a great resource for your flooring projects. They have wide selection of wood and…read moretile options. I purchased some beautiful tiles (again) for my laundry room remodel. They are absolutely beautiful! The price fit my budget. The return policy is very customer friendly. I had no problem returning the box of unused tile after the project was completed. I highly recommend them for purchase unique affordable products.

Went to make a return of sample materials that was still in plastic and intact when the attendant…read moresaid she could not make a return unless the manager approved. The manager showed up and quickly refused return without any reason that is part of store protocol. When I told her she had to follow store rules not do whatever she wanted, she just refused. When I told her i would make a review she brazenly said yes go ahead! She didn't care and was yelling in the front of the store, I'm torres, Lisette torres, go ahead! So is this a relative? Because more rude customer service from a manager I have never seen in my life! Don't make purchases here, they don't take returns of excess materials or samples. Home depot returns everything.

I swore I already posted my review! We have been renovating our home for 3 years now, which was not…read moreour original plan when we purchased our house. As we repair one thing, another opportunity/ disaster presents itself. Hubs was able to repair most of the beautiful hardwood floors that were ruined by previous owners but half of our home needed new flooring. Since we live in Ocala, we decided to use Floor & Decor as the option and chose to order online & delivery our first experience. We need countertops for our new kitchen so I suggested to hubs to travel up to the store so we can shop in person and browse options. We also want to weight out price options between different stores. We arrived in the early evening and it was not busy. As soon as we were about to enter the store, we were greeted very enthusiastically by an employee. It was so nice and welcoming. This store is massive! We decided to walk around the entire store since it was our first time here. I was surprised of the imbalance of product genres. Eventually, we located where the countertops were and it was the smallest section of this warehouse size store. Once we located the countertop section, we found very limited options but decided to pull samples together. There are areas where you can put samples together and see how everything looks. After we did that, we decided to leave. Upon walking out, an employee who was working the designing desk offered his card and informed us the services Floor & Decor provides, including someone coming to the home and assisting in ordering, designing, and providing estimates. We were also greeted on the way out of the store. The employees were really nice.

Today I needed many supplies and Harley greeted me kindly, professionally and appropriately. He…read moreworked hard and was patient when I had an important (yet short) phone call or could not find a specific sample. What a fine young man! Great customer service. I actually had to come back later for something else and Sergio, at the Pro Desk, was also magnificent. Love this place.

My daughter and I had a great experience at this location yesterday. We were helped by sales…read moreassociate, Doug W. He was very knowledgeable and patient in helping us through the whole process of what is required for the backsplash installation. This store has a wide selection of tiles, walls, flooring etc. which is more than all the stores we've visited. We were able to purchase everything we needed thanks to Dougs expert advice.

This is the best store of this sort I have ever been in…read more The wife wanted to go here, it was never on my radar. The word "decor" made me think it was sort of like a HomeGoods type of place, vases, baskets, signs that say "Wine O'clock", that sort of thing. In fact they do not carry those, but they have a truly impressive selection of tile, both floor and wall, and flooring. No matter what one is looking for in tile or flooring, they will likely have it here, and will not be plunking one down at a desk to open binders. They also have a much broader selection of colored grouts and caulks than H*** D**** or L****. Well-stocked, clean, huge facility , plenty of staff willing to be helpful but not biting my ankle. Prices seemed good to me. For example, they had a nice beige ceramic tile, 12" x 12", for only .49 each, and I thought it was quite nice, a super cheap way to redo a floor. They have some hypnotic tile patterns that I have never seen before, nice eye candy ( see photos ). So I can't give them a 5 as I did not go through the process of a good size order with them, we just bought a few diddly things, but if you are doing this sort of project, you should consider coming here instead of places staffed by those with orange or blue aprons.

We were very impressed with the service and attention we received when picking out our countertop…read morefor our bathroom. Even though it was a small job everyone was very friendly and helpful. We just had the countertop installed today and it is absolutely beautiful, exactly what I was looking to get. The installers were very quick and efficient. They came on time! Thank you Anneke and everyone for a pleasant experience!

Everything! The best remodeling experience we've had in decades. This is a family owned business…read more Owners take pride in providing great customer support and knowledgeable subcontractors. We love our new kitchen !

We recently had Witt Custom Flooring install luxury vinyl flooring in our home. The care they took…read morenot only with installing the flooring but also with our home, is the best I've seen. They were extremely professional and precise with all their measurements and cuts and the floors look amazing. They even made sure not to damage the new flooring every time they moved our furniture on the new flooring. We highly recommend Whitt Custom Flooring. Thank you Sandy with A1 Pavimento Design for recommending them

Did a great job installing my wood flooring almost two years ago. I'm going to use this company…read moreagain this year.