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    Floor & Decor

    3.1 (55 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    Crystal O.

    I was a little confused entering into the store- with Covid precautions they direct you to the far right side of the building, which is also a pick up counter with a narrow pass through into the store of to the left.... but I wasn't sure if I was allowed in (yes- I know, I'm slow sometimes). It honestly appeared like maybe they were only doing online orders with pick up. There were no signs directing you and the couple of people behind the counters were busy on the phone and didn't even acknowledge me. I finally asked some employees who were around the corner- looking like they were on break- yes, come on in. Ugh- wasted 5 minutes wondering if the store was open to the public- lol. Once inside I found my way over to the tile. I was actually there to pick up some plain white tile for a new art medium I am playing with- and I was looking at various shapes and sizes trying to figure out what I could make and how to apply the tiles as a functional art. I was also loving all the fancy and artisan tiles~ we all have those dream house ideas or renovation ideas. Just depends if you are a hire someone type or a DIY type. I would love to be hands on and pick out flooring, backsplash and bathroom tiles! I've watched enough makeover home shows too! My pictures show my taste- lots of blues, greens and earth tones. And some bold, funky tiles too! Someday~ not only will I decorate my retirement home, but an art studio too! Meanwhile- this store was really fun to wander around!

    Rachel D.

    Remodeling can be fun but stressful. Floor and decor has so much selection whether it be flooring or interior bathroom and kitchen countertop designs. When you walk in, everything is organized and clean. The layout of the store is easy to navigate so you can have a less stressful time finding things and relax and enjoy. Location - 10595 Brightman Blvd, Jacksonville, FL 32246. Close to Top Golf around the town center area. Inside- When you walk in everything is bright and you see all the aisles with specific labels as well as samples of each item plastered near the description. The aisle with wooden flooring will have panels of wood on the outside with descriptions stating warranty, material and pet friendly, water resistant. etc. Same with the tiles for bathroom and kitchen a sample is plastered with material description. In the middle between the aisles which i thought was cool and convenient they had all the clearance items on sale. It was nice because as you were going through the halls you can also look through the clearance easily. Also there was enough space so there was no blocking or anything like that. Service - Okay.....here is where it goes down. Staff can see that you are clearly needing help in looking for something but they seem not to be too helpful. We had to call out to the front check out several times so that they can call someone to help us. Usually you will see staff walking around questioning in other places being persistent in trying to help you out. This however was not the case. Floor and Decor needs to step up their customer service more. Have employees assigned to aisles and ask customers if any help is needed. Employees just seemed to be doing there own thing.

    Stacy J.

    The new floor and decor...thanks for coming closer to my house! My husband is a pro contractor, but we recently had a flood and need the entire house of flooring. I recommend you buy the full size samples before purchasing and lay them on your floor at home. Issue ....the lighting in the store makes the flooring totally different colored. I brought home 3 samples that I loved in store and didnt like any in my home!! Ugh!! Back to work!! Could you also get a snack and coffee bar...I feel like I spend hours there!! Haha!! The staff is all cheerful and helpful!

    Seem coming apart

    They sell a product called NuCore LVP and it is absolutely terrible. Planks started to come apart at the seams and is dented everywhere. Professionally installed. Less than a year old. Will not honor warranty. Do not waste your money on this product. Made in China. Lots of people with the same issue as me. Wish I would have read the reviews online first elsewhere as they do not let you review their products on their website. Um I wonder why‍. Poor customer service as well. Boxes were ripped open in between of other boxes on the pallet, only to discover after arriving home. Stay away from Floor&Decor and go with a local small business.

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    7 years ago

    Great experience. Wade helped us understand the pros and cons of each choice and actually made the experience fun and not stressful.

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    Page 1 of 2

    Ask the Community - Floor & Decor

    Review Highlights - Floor & Decor

    The tile that I wanted had to come from another store & they made sure that I got it before my project started.

    Mentioned in 14 reviews

    Read more highlights

    The Cabinet Shoppe - Large kitchen on recently completed whole-house project

    The Cabinet Shoppe

    5.0(8 reviews)
    2.0 miSouthside

    I recently remodeled my kitchen to sell my home. Marion (designer) was absolutely wonderful. She…read morewas able to give my kitchen a simple but elegant look and chose thoughtful upgrades that added pizzazz without being overdone. Paul (project manager) had everything perfectly organized. For a type-A, control freak like myself, I was totally blown away by how prepared and precise he was. I didn't need to worry at all. David (installer) was just fabulous. He was methodical and also very precise. They had everything under control and I was able to be confident that any issues would be resolved. They are people that I did not mind having in my home. I totally trusted them and enjoyed their company. Out of all the contractors that I had in and out of my home, The Cabinet Shoppe will be tops on my list to use again in my new home. I have no qualms recommending them to anyone....I already have passed their name on to multiple friends. They are good people. And by the way, our countertop contractors were impressed with the cabinetry and how beautiful AND sturdy it was!

    As a general contractor, The Cabinet Shoppe is not only the company I sent our clients to, their…read morework is so good, I used them in my own house. Their products, installers, and craftsmanship are second to none. They are true professionals from top to bottom and it shows. If you want the best, these are your people.

    Photos
    The Cabinet Shoppe - Traditional Cherry Florida Kitchen with large two-tier island and custom vent hood

    Traditional Cherry Florida Kitchen with large two-tier island and custom vent hood

    The Cabinet Shoppe - Pablo Creek Master Bath

    Pablo Creek Master Bath

    The Cabinet Shoppe - Fruit Cove Coastal White Kitchen with island

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    Fruit Cove Coastal White Kitchen with island

    Sur la table

    Sur la table

    3.2(31 reviews)
    0.4 miSouthside

    Sur La Table is a whole experience!…read more Sur La Table was such a vibe! This class ended up being one of the absolute highlights of my trip to Jacksonville. My friend and I had the time of our lives, and it honestly felt like the perfect mix of learning, laughing, and connecting. One thing I loved most was how inclusive the whole experience is. Everyone gets a role, everyone gets involved, and you naturally end up chatting with new people. We met the sweetest couple and clicked instantly--it felt like we'd known them forever. Such a great way to build community while doing something fun. Quick note for anyone with dietary restrictions: I don't eat meat, and this particular class featured steak. They let me know that if I had called ahead, they would've happily made accommodations. So if you have allergies or restrictions, give them a heads‑up! They're extremely accommodating, which I really appreciated. We booked the Chef's Table date night class, and the menu was incredible. We made homemade gnocchi, a fresh salad, and a strawberry‑thyme sorbet that was a 10/10. The whole meal was simple, approachable, and taught in a way that made even "fancy" dishes feel doable at home. I left feeling inspired and ready to recreate everything in my own kitchen. Huge shoutout to our chef--he was from South Florida, and although I can't remember his name, he deserves all the praise. He explained everything clearly, shared a bit about himself, made everyone feel comfortable, and kept the energy fun and collaborative. His team and the store staff were just as amazing--kind, helpful, and genuinely excited to be there. From the safety walkthrough to the hands‑on techniques, everything was thoughtful and well‑organized. I'm already looking forward to coming back and doing it all over again. Thank you, Sur La Table, for such an unforgettable experience!

    Luis led an amazing class for us!! We ended up being the only 2 people to book a Sunday night…read moreclass, and it made for a super personal and special experience. Luis was very knowledgeable, hands on, and engaging. It also felt very tailored to our experience level, as sometimes he would give more directions and less at other times. And, most importantly, the food was absolutely delicious. Our roasted chicken was so so juicy and tender, the mashed potatoes were perfectly creamy, the salad dressing was divine, and the chocolate soufflé was light and rich at the same time. Oh, and Luis made us some garlic confit that was the perfect addition! We had so many leftovers to take home too. I cannot wait to take another class at Sur La Table!

    Photos
    Sur la table
    Sur la table
    Sur la table

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    Kitchen Design Gallery

    Kitchen Design Gallery

    5.0(3 reviews)
    5.0 miSouthside

    KDG did an amazing job with remodeling our kitchen and master bathroom vanity. Christie, the…read moredesigner was beyond creative in reimagining the spaces. We went from a small, weirdly placed island to a 10' island in the kitchen without moving any walls. Plus, the placement of appliances and spacing is perfect. They were straightforward about the pros and cons of all of the cabinetry options they offered. Some offer more "customized" features and some are more basic. They were very clear about price and timing differences and there was never any pressure to chose a more expensive option. We chose a non-custom option and are delighted with the outcome. From our initial meeting to completion, everything went smoothly. We were given clear details about timing and costs to manage our expectations. Follow up site visits were so appreciated. Their contractors and subs are absolute pros. Not only were they clearly meticulous about installation, etc., but they were all a pleasure to have in our home. Very respectful, neat, nice, and good at what they do. Truly a great experience from start to finish. Excellent customer service, professional, and great quality. With NO pressure to upgrade or spend more money EVER. We did that on our own after reviewing options. We love our new kitchen!

    Kitchen Design Gallery did an amazing job on a remodel of our original 1964 kitchen. From the…read morefirst meeting, they guided us step by step through the design process, worked with us while they took our old kitchen down to the studs and rebuilt us an entire new kitchen in just six weeks time. The contractors were top-notch and very pleasant to have in our home. We could not be more pleased with the quality of work and the look and feel of our new updated kitchen. Thank you so much for all of your hard work. I will absolutely call on this company again for any future modeling needs. A+++ recommendation! -Wayne and Deborah A.

    Photos
    Kitchen Design Gallery
    Kitchen Design Gallery
    Kitchen Design Gallery

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    L&T Kitchen and Bath - the sample from LT is on the right. The vanity is on the left. Colors do not match.

    L&T Kitchen and Bath

    3.4(13 reviews)
    4.8 miSouthside
    $$

    Tentative review- so far I have had Ryan come out to the house to measure and gave me a quote for 2…read moredifferent cabinets. I took John into the showroom to have him see the cabinets too- since he was working when Ryan came out to our house. We picked a color and put our deposit down and was given a countertop company to go browse- Granite Depot is who they work with. I was highly recommended to another countertop company and we shopped both and finally decided just yesterday who to go with. Ryan has been great so far- my only ding is that he impresses his opinions about cabinets and sinks and such and while his expertise is noted and appreciated, his recommendations didn't match mine all of the time- so please, go with what you want- don't let anyone talk you out of your vision. That being said- we are scheduled for cabinet install for mid September. I will be sure to update my review after the install. So far, I like working with L&T.

    The worst possible experience. The sales person Nikki was told that I would not be in town to pick…read moreout the slab but that I wanted a white vanity with a white vanity top. She sent a picture to verify what it looked like. When delivered the top was yellow greenish and certainly not matching the cabinet that they made. She refused to replace it or the shower bench or offer compensation in any way. She was extremely rude and aggressive. She said if I did not pay in full they would put a lien on my property. Avoid her and this company at all costs. I sent multiple pictures that clearly indicated what it looked like to no avail. Even the drawer to the cabinet was a piece from another project as it had hinge holes drilled out. She refused to replace the door as well. Just a terrible experience from someone who just doesn't care.

    Photos
    L&T Kitchen and Bath - All the left over in our garage, claiming to be "extra" pieces.

    All the left over in our garage, claiming to be "extra" pieces.

    L&T Kitchen and Bath - A floor to ceiling panel should have been installed on the oven side next to drawers to create the same space as the panel on fridge side.

    A floor to ceiling panel should have been installed on the oven side next to drawers to create the same space as the panel on fridge side.

    L&T Kitchen and Bath - Another example of how the color or the cabinet and counter top do not match. Not even close.

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    Another example of how the color or the cabinet and counter top do not match. Not even close.

    Bee Tree Homes

    Bee Tree Homes

    4.0(1 review)
    1.5 miSouthside

    I had Bee Tree Homes knock down two walls, do a bunch of intricate crown molding, rewire a bunch of…read morelight switches and electrical outlets, setup a breakfast bar, cut and install some porcelain tile, lots of drywall installation, and put in some pendant light fixtures. Bee Tree Homes is run by Chuck and Katrina Hosea, both of whom were very professional to deal with. The work I had done was primarily accomplished by Thomas and Aaron. I am extremely happy with the results. The place looks like the walls were never there in the first place! My home was built in 1924 so nothing is straight, making it tedious to do any sort of renovating. But Bee Tree came through - the crown molding looks seamless, the paint job is perfect, and they even had to add some hardwood flooring, doing a fantastic job matching it to what was already there (hard to do since the floors are original). Simply put, everything looks perfectly seamless, which must have been difficult given the age of the house. Besides the excellent craftsmanship, they were very polite, courteous, and professional - not at all the "rough around the edges" types you can sometimes get. The one negative would be the communication. I was initially quoted 4-5 days to get the job done, but it ended up taking almost twice that long due to some unforeseen difficulties. No problem with the extension, but I was often left in the dark as to what exactly was going on. I'd often have to initiate the communication rather than Bee Tree being proactive and calling me up. However, when I did ask questions or have any concerns, they answered promptly and without sounding annoyed that their customer kept calling them. So in all, I'd highly recommend them for any sort of home renovation or remodel. You'll be very happy with the results, just be proactive with communicating with them.

    From the owner: General contractor specializing in custom kitchen and bathroom renovationsread more

    Photos
    Bee Tree Homes
    Bee Tree Homes
    Bee Tree Homes

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    Empire Kitchen & Bath - Before

    Empire Kitchen & Bath

    5.0(1 review)
    5.7 miSouthside

    I was skeptical of the other 5 star reviews for this company, but I don't hesitate to give them 5…read morestars myself. Here's why: * The staff is knowledgeable, professional, very helpful, responsive and a pleasure to work with, including the designer, office staff, the foreman and the crew. * It was very clear that everyone listed above was enthusiastic about quality, workmanship and excellence. They wanted us to LOVE our kitchen, and we do! * When Kelley (the designer) told us we would have a working kitchen in 2 weeks, I didn't believe her. BUT, they got it done! * Kelley did a great deal of research to find a cabinet company that would meet our needs (including a custom color), as well as inserts. She made wonderful suggestions that really added to the project. * The foreman Jack coordinated all of the work seamlessly. This included his crew, the electrician, the plumber and the countertop fabricator/installer. He gave me his cell phone number in case I had any issues or questions, and always responded immediately. Jack's expertise was very apparent - he proposed several excellent ideas that worked out perfectly. * Severyn and Carlos (the crew) were very pleasant and professional. They showed up exactly when promised, worked hard all day, and got it done! * Any renovation has some issues - ours were minor, and the team ensured that they were corrected immediately and meticulously, with no pushback whatsoever. I would recommend Empire Kitchen & Bath to anyone.

    Photos
    Empire Kitchen & Bath - After - better idea of the colors

    After - better idea of the colors

    Empire Kitchen & Bath - After (note - the pictures do NOT do it justice! So beautiful in person).

    After (note - the pictures do NOT do it justice! So beautiful in person).

    Empire Kitchen & Bath - Before

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    Before

    Floor & Decor - homedecor - Updated May 2026

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