Get EVERYTHING in writing! We got a surprise $30,000 bill...and a painful lawsuit. I will NEVER…read moretrust them for anything!

Less than one star would be an appropriate rating for a company that has had our vehicle for almost…read more5 months. We dropped off the car on 6-3 and this is what it looks like on 10-27. My wife went to check on her car in person after repeated lies from the owners stating that they were waiting on a part. NOT TRUE. They haven't even started working on it. The inside of the vehicle is disgusting and going to need to be detailed. Going to speak with my insurance adjuster and figure out where to take it now that we know for certain that Shoemaker Collision can't be trusted.

Good service .... Had a skylight replaced and also had the commode replaced. He inspected my…read moreroof while he was up there. Did a good job.

From the owner: We provide affordable RV repair and maintenance services at a time that works for your schedule…read more We are typically able to schedule service within a week. We provide service on RV Air Conditioners, RV Water Heaters, RV Furnaces, RV Plumbing, and RV Electrical systems.

Above and beyond. True customer service…read more We were recently traveling through Kansas City and pulled into the county campground. While setting up, we discovered water leaking from the rear of the unit We figured something must of broke due to the terrible holes on east I435 I tried a national service who had a bunch of questions that had to be answered and then told me someone would call I hung up and called KC RV. I reached Dwayne's wife out on the road who gave me Dwayne's cell. I called and picked up right away. Mind you 20 minutes before closing time We discussed the issues and possible solutions over the next hour He told me he would come out no matter what time if needed I told him I'd let him know in the am I texted him first thing that all was good. He responded back with in minutes So, if you are in the east side of Kansas City, I highly recommend you keep KC RV in mind. He's a local guy with family taking care of campers, quickly, fairly providing excellent customer service I personally support the local guys keeping them in business. Please do the same Safe travels Forrest

Incompetent. They ordered the wrong parts twice for my pop up camper. Assured me it was fine to…read moretake in a trip. It was not. Had to pay a mobile mechanic to lower it so she could bring it home. They ignored our follow up calls and texts. Shady people.

They could charge twice as much and I would still do all my repairs with them. There are three…read moreways to do things: Correct, Fast, and Cheap - pick two. As a rule if it's correct and fast, it won't be cheap. If it's correct and cheap, it won't be fast. These guys have broken the code and all of my repairs and upgrades have been completed correct, fast, and economically.

Go here for any of your RV work! I was traveling south from Minnesota a few days ago and had a…read moreproblem with my electric hook-up. I searched online for repair services and called here. They were able to get me in the same day. Customer service was above and beyond - friendly staff and free coffee and snacks while I waited. While the work was being done, the service person checked in with me on a couple of things and improved how the connection was mounted at no extra charge. The overall charges were very reasonable. The only down side is that they are not closer to Minnesota. They would have all of my service work for sure if it was a closer drive.

Contacted Faithful RV Service for a water heater issue. The issue was that the water heater would…read morenot do anything when turned on with gas. Justin responded and worked the problem and found a short in the T-STAT. New T-Stat and new board fixed it! Worth every penny!

From the owner: Faith is the root of all we do. What can we do to support your journey in life? From repairs, to…read moretank cleaning, to education and support, we are here for you.

On 14 January, I called the service manager at Olathe RV Center to see if they might have just a…read morefew moments to take a look at a problem that I was having with my brand new Brinkley. They did inform me that they might not be able to get me in immediately, however, I was already at my wits end. I've been to three other dealers that day just trying to get some troubleshooting info and so the service manager, Justin told me to bring it by and they would maybe be able to make an assessment. What really impressed me is that these folks truly do care about your safety had my problem been something involved with a repair of something that didn't involve safety they might have taken a look and scheduled the repair at a later time, but considering I had no brakes on my brand new unit they did stop for just a few moments to take a look and see if there was something that we could resolve quickly and to my surprise, the problem was in fact very simple Justin and his team insured that I was back on the road safely with functioning brakes. Most times when you stop into an RV dealer, they are limited on their ability to help you because they don't have anybody to actually do the work, the folks at Olaza RV center have a large facility with incredibly helpful and talented staff. their primary concern is to get the job done right the first time and not just send you down the road with a patch. If you have a minor problem or a major problem that requires some time to be repaired, you can trust that these guys are doing their very best to ensure your travel. It's going to be safe and enjoyable. Stop by or call and see what these folks can do to make your RV adventure better !

The "service" department at Olathe Ford RV has the worst quality control I've ever experienced…read more Took RV to them Apr '25 to be dewinterized and put new sealant coat on the roof of 37' ft 5th wheel. Were told that the roof over the back half of RV needed to be replaced (different dealer issue). Had them replace it and then took the RV to the lake for the summer. When arriving at the lake the AC in the back half of the RV didn't work (I believe because Olathe Ford RV screwed up the AC as part of replacing the roof) and the refrigerator filter leaked to the point that we had to keep a pot in the refrigerator during waking hours, empty it frequently during the day and turn off water over night. (Working on the filter is part of dewinterization). Lived with these problems all summer '25 (incl buying a portable AC) rather than take it back to KC and not have use of the RV for multiple weeks over the summer. Took it back to Olathe RV Nov '25 for those repairs. They said AC wasn't working because of the compressor. Because we couldn't prove they caused the problem (even though we didn't have any problems with the AC at the front of the RV - the one they didn't touch) we paid to have the AC replaced. When picking up the RV they had left our batteries hooked up so they were dead. Walked the interior of the RV; there was a pop can and a bottle of cleaner and a rag left by their service department, the refrigerator leak wasn't fixed and the lighting fixture over the island had been dislodged from when they were working on the roof. They tried to save it was our fault, that it was dislodged during movement - BS. So we had to leave the RV again to get those items fixed. When picking it up in Jan '26, checked the back-up lights on the RV - they didn't work but we know they worked when we brought it in because that is something we check every time the RV is driven. Stayed at Olathe Ford RV to do all the diagnosis, e.g. was it a fuse, checked connection with our truck, etc. but you know what happened - the service person cut the electrical lines to the back up lights when replacing the AC. They tried to say "oh mice in the lot must have chewed the lines" - BS. So we had to argue with them but they kept it (again), fixed it and while they said it was mice, they didn't charge us. It was Feb '26 when we got the RV back. We took the RV to storage for the rest of the winter until this week when we took it back to the lake. When setting up at the lake we find that Olathe Ford RV left all the sewer lines open (it is illegal to drive highways with them open) so while we had emptied the tanks before taking the RV for service, the tanks are never 100% empty so when we opened the RV at the lake yesterday, there was sewage in the RV basement that had to be cleaned out. Also found that Olathe Ford RV had left the propane tanks open so the tanks were near empty (they were over 50% full when we brought the RV in for service) and they had unplugged the refrigerator to work on it but never plugged it back in. While that by itself is a small thing, because of all of the problems we have experienced with Olathe Ford RV service department, we spent over a 1/2 hour trying to figure out what was wrong with the refrigerator because they have screwed up so many things. Over the past few years we have spent more than $20K with Olathe Ford RV for the roof, AC replacement and other prior repairs but we will NEVER take our RV to them for service ever again and recommend that you never use their "service" either.