My husband and I were stranded in Fillmore with our three kids (6yrs, 1yr, and 3 mo) after our car broke down on the freeway. After we called for a tow, A-1 came soon after to pick us up and dropped us off at a local mechanic shop... It was so nice to not be waiting forever (like other tow companies make you wait). After a few hours of waiting and debating on our plan to get back home, we decided to have A-1 tow us and our van back to Salt Lake. Thinking it was going to only be 15 minutes until they showed up, an hour and a half past, and our kids were breaking down. I let Joe at A-1 know that we were still waiting and our kids had had it. He was SO accommodating and understood our plight with the kids. He offered us his family's van so our babies would be able to sleep and we could get something to eat. WOW is the only word I have for his customer service. His (and his wife's) kindness made our frustrating situation a little more bearable.
Furthermore, our neighbor decided to drive two hours to pick us up to help us save some money on the tow. Before our neighbor left to get us, Joe assumed (based on a previous customer experience) her truck would haul our van without any problem. When our neighbor got there, Joe realized that her truck was not able to tow our van... UGH! After being stuck in Fillmore for 8 hours at that point, it was just another frustration we had to deal with, and (needless to say) didn't bring out the best in any of us. After arguing with Joe it was clear that situations like these bring out the worst in people. It was obvious, at that point, that it had been a long day for all of us. In the end I was grateful of Joe's customer service once again by giving us a discount on a uhaul truck and car carrier, so we could finally get home.
Ultimately, my husband and I are so grateful for A-1 towing and their staff, despite the hiccups and set backs. If you ever get stranded in the Fillmore area, I would definitely recommend calling A-1. read more