Do not use Progressive Auto Insurance for your vehicles. They are overpriced due to covering the…read morecost of their many commercials. They charged me $178 per month for a sale driver and wouldn't listen to my phone calls trying to lower my costs. I switched to Geico auto insurance and now pay $102 per month for the same coverage. I'll never use Progressive auto again!!

As usual they should have some kind of upside down arrow for saying the worst. Instead of having to…read morebe forced to give one star. Having said that I can't find the corporate so I'm going to have to use this particular agent it is not a reflection on the agent, rather, on progressive as a whole. They are absolutely the worst company to go with you could literally be self-insured and be better off. While they may pay a claim, I will give them that their customer service is beyond deplorable. I'm not the best with IT and I literally had one laughing at me because I was getting agitated that she could not send a fax. I'm older as dirt and I know how to send a fax, and somehow it was comical that I'm waiting on this form that I had to sign. And she could not utilize the fax machine in her own office. And I was trying to explain why I was getting frustrated and she was laughing because somehow this was comical. I wish this was the exception, but at every interval they're all about taking your money and giving absolute zero customer service at every turn. Literally go with any other company except Progressive they truly are the creepiest in customer service making Comcast Verizon and any other cell phone company look like the champions of customer service

Beatrice is very helpful and quick on her feet!…read more Service here is great, always timely and proficient. And very helpful.

I was paying over $200 a month until I spoke with Carlos at this location. He is very…read moreknowledgeable, pleasant and now I pay less than $200 so it's a great savings. Do yourself a favor before you buy or renew your auto insurance.

Michelle Cruz it was a pleasure to work with you! Great…read morecustomer service. Very knowledgeable and very professional! She took the time to explain everything and made the process non stressful. Definitely recommend!

Michelle Cruz was professional, kind and understanding, she has excellent communication skills, the…read morequality of her making sure you understand everything she explained.

We are people that respect and treat you with respect. I first visited to see what was in the strip…read moremall for networking purposes. I then became a customer and apart of the family. I recommend you to call or stop by- the team is inviting and helpful in more ways than your average broker or agency.

we will want to compliment ,Chris Collins, Britany,and all your staff for every time a visit and…read morephone call, professional kind,courteous, customer service with a million thanks.

We had a fraud on our auto payment method and the number was changed. Instead of calling us or…read morecontacting us in any way, we got an auto cancelation warning. After 14 years of using him as an agent and always paying on time there was not a single indication of a person being on the other end. I was frustrated when we totaled our car out of state and they did not help us in any way, but I was talked out of changing agents at that time. I wish I had so he hadn't gotten our money all these years. The purpose of an agent is to help you and this group absolutely does NOT. Find someone better.

Very professional service. Kind and understanding office staff. Truly recommending for all…read moreinsurance needs ! Convenient parking and bilingual assistance

I came to get auto insurance for my daughter since she is a new driver and the employee was very…read morepatient with us in explaining the different types of auto insurance we can get. She gave us a good quote on full coverage which included many discounts like good student, clean record and part time driver. The office was big and nice with a waiting area. She also gave us little State-farm water bottles while we were there. The process was fairly quick and easy. Recommend this office. They are friendly and very helpful and it's a multi lingual office. They speak Spanish and Polish which is always a plus.

A lawyer who represented my son in a traffic "situation" recommended Higgins Insurance when I…read morecouldn't get decent auto insurance elsewhere. I've been forever grateful. Higgins Insurance is a family-owned business and these guys are not only nice, they really know their stuff. I've been insuring my car, my daughter's car, and my son's car there for a couple of years now - and, have recommended Higgins to lots of people I know. Whether your driving record is spotless or an "issue", they'll find you a policy that works for you and that you can afford. They have payment plans which are wonderful for those of us who can't afford to cough up a large sum at one time. Can't say enough good stuff about this business.

From the owner: Saving Illinois residents money on their Auto Insurance, Car Insurance, SR22 Proof of financial…read moreresponsibility Insurance, Motorcycle Insurance and Commercial Vehicle Insurance Since 1990.

Don't be fooled by the catchy jingle! I needed to file a claim and spent over an hour and a half on…read morehold. Once the representative answered, I asked what took so long for someone to answer they stated that most of their staff was at lunch. I asked to speak to a supervisor and they hung up on me. The process of filing a claim and the unbelievably rude response and service are enough reasons NOT to use this company.

Used their services for 5+ years. The lack of a real login on their website always made things…read moreinconvenient needing to contact them directly to get proof of insurance instead of just downloading myself like any other provider. Cancelling is a frustrating process, I called and was told I need to send an email, and after sending the email I was told I need to send a document with my signature on it. Never again, would recommend any other like Geico, Progressive, State Farm, Allstate, even Lemonade.