I had to call American Alliance today and was helped by a young lady by the name of Margarita. She…read morewas helpful, understanding, informative and knowledgeable. I am glad that I connected with her because it was about a car accident and I was understandably upset. She was very kind and helpful. Please tell her she did an excellent job today. I am sure she does every day! Linda

If I could give zero stars I would. My son totaled my car on June 6, 2026. It is now August 4th…read moreand I am still waiting for the claim to be settled. There is absolutely NO question as to the validity of the claim. They just like playing games. From the photos submitted June 9th, there is minimum $14K in damage visible. That is confirmed by my mechanic, my body shop and American Alliance's preferred vendor body shop. At first they wanted to repair my vehicle, then they made their own preferred vendor jump through hoops to get it to the Total Loss Dept. Now they want ANOTHER 5 - 7 business days to review it. I left 13 voicemails for my adjuster, Annette, every 48 hours. She finally reached out last Thursday after I sent emails to everyone I could think of. She made promises that of course she didn't follow through on. When I call for an update, I'm told that I don't understand how insurance works. I am going to be 57 years old. Every accident in the last 41 years has been settled in a week or less!!! Insurance is supposed to make you life easier, not more difficult! I am post stroke and my health has taken a major hit because I've been without a vehicle for 2 days shy of 2 months.

Michelle Cruz it was a pleasure to work with you! Great…read morecustomer service. Very knowledgeable and very professional! She took the time to explain everything and made the process non stressful. Definitely recommend!

Michelle Cruz was professional, kind and understanding, she has excellent communication skills, the…read morequality of her making sure you understand everything she explained.

Very professional service. Kind and understanding office staff. Truly recommending for all…read moreinsurance needs ! Convenient parking and bilingual assistance

I came to get auto insurance for my daughter since she is a new driver and the employee was very…read morepatient with us in explaining the different types of auto insurance we can get. She gave us a good quote on full coverage which included many discounts like good student, clean record and part time driver. The office was big and nice with a waiting area. She also gave us little State-farm water bottles while we were there. The process was fairly quick and easy. Recommend this office. They are friendly and very helpful and it's a multi lingual office. They speak Spanish and Polish which is always a plus.

The company they actually work under is American Casualty Co and it has over 500 one-star reviews…read moreon google(had i known this i would not have purchased a policy from them.) American Auto Insurance is a scam and the reviews on that website are fraudulent. I was in an accident on March 10, 2025 and it is now April 15th, 2025 and my claim is still "pending." I have given them EVERYTHING they have requested from me regarding my claim. They have no upper management office and only conduct business through mailed letters and emails that take 5-7 business days to respond. This has got to be the absolute worst car insurance company I have ever came across. If you're thinking about purchasing a policy through them I highly suggest you do your research!

DON'T ever give them your phone number. No matter what you say or what unsubscribing you do - they…read morewill never ever stop calling. I've never been harassed more by any other place. And their prices suck compared to my insurance

we will want to compliment ,Chris Collins, Britany,and all your staff for every time a visit and…read morephone call, professional kind,courteous, customer service with a million thanks.

We had a fraud on our auto payment method and the number was changed. Instead of calling us or…read morecontacting us in any way, we got an auto cancelation warning. After 14 years of using him as an agent and always paying on time there was not a single indication of a person being on the other end. I was frustrated when we totaled our car out of state and they did not help us in any way, but I was talked out of changing agents at that time. I wish I had so he hadn't gotten our money all these years. The purpose of an agent is to help you and this group absolutely does NOT. Find someone better.

Good Day, Everyone!I'd like to share the amazing experience…read morewe had yesterday with Agent Leslie at State Farm. From the very first greeting, I knew we were in the right place. Leslie was warm, patient, and incredibly thorough. She took the time to explain every aspect of insurance--Auto, Life, Homeowners, and Renters--and made sure we truly understood the differences and options available to us. I've been with State Farm since high school, and now as a wife, mother, and grandmother, I can say that State Farm has always felt like family. About a year ago, due to financial changes, we switched to another insurance company--but during that time, we never felt the care and personal connection we were used to. It just wasn't the same. Meeting Leslie reminded us of why we trusted State Farm for so many years. She not only welcomed us back but also made the process smooth and stress-free. She brought back that genuine "good neighbor" feeling that State Farm is known for. Thank you, Leslie, for your patience, professionalism, and kindness. You've truly made us feel at home again with State Farm! And like you said - call or text me any time - just like FAMILY!!!!!!

Having had bad insurance experiences in the past, I can't stress enough how nice it is when you put…read moreeverything in the hands of someone you can completely trust to look out for you. Erica is simply the best there is. I hope I'm all caught up on things I need to insure for a little while, but if I ever am not, she's the first and last person I'd call.

Don't be fooled by the catchy jingle! I needed to file a claim and spent over an hour and a half on…read morehold. Once the representative answered, I asked what took so long for someone to answer they stated that most of their staff was at lunch. I asked to speak to a supervisor and they hung up on me. The process of filing a claim and the unbelievably rude response and service are enough reasons NOT to use this company.

Used their services for 5+ years. The lack of a real login on their website always made things…read moreinconvenient needing to contact them directly to get proof of insurance instead of just downloading myself like any other provider. Cancelling is a frustrating process, I called and was told I need to send an email, and after sending the email I was told I need to send a document with my signature on it. Never again, would recommend any other like Geico, Progressive, State Farm, Allstate, even Lemonade.

I was about to go into to this place to get a quote and thank GOD I didn't! This woman walks into…read moreher office with a dog, no mask and coughing everywhere. I thought she was a client but she works here. Absolutely no respect to any potential clients, jus no!

Marianne is the best Insurance agent I have had the pleasure of dealing with. She set us up so…read morequickly, and made sure to let us know about all of the discounts and promotions available. She has always been available by phone at any time of day. I couldn't recommend her enough!

I have never left a yelp a review in my life, but felt the need to after reading all the terrible…read morereviews. I was in a car accident a little over a month ago. I was hit by someone who has Unique insurance while I was sitting at a red light. I received my payment today from Unique insurance. I had a lovely claims adjuster, Lorna, who took my calls and helped me every step of the way. While it took a month to receive the check, it did come. I wanted to write this so others who come to yelp to read about Unique insurance don't lose hope.

I read some new complaints about unique and here is some tips…read more Call them and select underwriting, accounts receivable etc to speak too. When they answer, tell them you want to talk to ________. Tell them you will continue to call the unlucky person you selected until satisfied. It worked. Illinois is a state that a driver not at fault can be assigned a percentage of fault. I will call term contributory negligence. They use this to reduce their already low ball claim. In the future get the cop to write them a ticket if they are at fault. Get a legitimate claim from a reputable body shop. Demand their estimator visit you to write a claim. I was able to find where the junkyard parts were coming from and called them on the damaged replacement part by calling the junkyard. Do not allow them to pick a repair shop. Call the Illinois department of insurance and ask to speak with head. You will not be able to speak with the political appointee but give her deputy an ear full. I also called governor fat boy office and gave them an earful too. They do not care about us, they are democrats.

I was a commerical client running a small non profit who had both liability and workers comp…read moreinsurance through the Rusak Agency for almost nine years with no claims. I began having problems with an audit of our workers comp policy (for which I never filed a claim). After the audit we were told we owed nearly double what we were quoted with little to no explanation. It took months of back and forth with often incomprehensible bills and fees, to find out that they has misquoted us due to their lack of understanding of Illinois insurance law. That is fine, we all make mistakes, but as someone who runs an organization when I make a mistake I take responsibility for it. This company is kind and courteous, but I have found that when there is a problem they would delay, defer, or at times seemingly downright ignore the problem which is pretty unfortunate when your major service is being there in times of trouble. I do workers comp through my payroll company now and pay far less,

If you're looking for insurance or advice on insurance I would highly recommend Art and Team…read more Here's why: 1. Very easy to communicate with - they answer my texts, emails, calls promptly 2. Are not pushy or salesy. Listen I'm in Sales, I get it. But these guys are great. I tell them what I need and they deliver 3. Super nice! They sent me a baby gift when my 3rd was born, I mean who does that? (Thank you!) I recently worked with Isabel on changing over my car insurance and she was amazing! Fast, thorough, and the process painless! Thank you Isabell. I buy my home, car, and a few additional policies from Art and Farmers and I feel like I get TOP quality coverage and a professional service team. It's like concierge service for insurance at a super competitive rate.