I've had the pleasure of working with Jumana since 2017, when I first became a client of Mitchell Insurance Agency, and she has been wonderful to work with from day one. Jumana is incredibly personable, responsive, and effective. She's a true problem solver and always makes you feel like she genuinely cares about helping you. Over the years, I've moved out of state, turned my Illinois condo into a rental, and had different insurance needs arise along the way. Through every change, Jumana and the Mitchell team have always been there to help me navigate it. It genuinely makes me happy whenever I hear Jumana's voice because I know I'm in good hands and that she'll help me figure out whatever I need. I'm incredibly grateful for her and for the entire Mitchell Insurance Agency team. As long as I have insurance needs in Illinois, they will continue to have my business. Thank you, Jumana, for taking such great care of me all these years! read more

I have been insured with Matt and his team for about 2 decades and I wouldn't ever look anywhere else. I have been through numerous changes, additions, claims, etc, and they have walked me through every detail, every time. They have helped me with my claims, have helped me understand my options, and now I work with him in insuring my business as well. On top of that, Matt is personally just a great person who meets his clients where they are understands their needs, challenges, and offers gentle but clear guidance, given his extensive knowledge from years in the business. His team is top notch too. Every time I speak with Matt or someone from his team, it reminds me of why I chose them in the first place. I strongly recommend giving them a try if you have any insurance and/or certain investment needs. read more

We've had an excellent experience with Matt Mitchell, Jumana and the entire team. They have been incredibly helpful with our home, auto, and umbrella policies, always taking the time to explain options thoroughly and make sure everything is set up correctly. Requests and policy changes are handled quickly and efficiently, and their attention to detail really stands out. It's rare to find a team that's both responsive and genuinely caring, highly recommend! read more

We've been with Matt Mitchell for easily 25 of the 40 years we've been with State Farm, and are always very pleased with Matt and his staff every time we've had an incident, whether house or autos. All are helpful to the extreme, above and beyond in advocating for us when a claim occurs. Matt and his staff are why we have not gone elsewhere in all these years. Knowing he is there brings us great peace of mind. We gladly recommend his office to all friends and relatives - and to anyone reading this missive now! read more

Jumana Sweilem was awesome and took care of everything I needed in a timely fashion. She was able to answer all my questions and educate me on the process regarding my home insurance. read more

We had an urgent request to get home insurance up and running same-day for a property and Matt Mitchell's office (we worked with Jai Mancera) was so helpful! We had it done and paperwork in our hands within minutes so the close of our property wasn't delayed. They made it super easy and painless. So far would definitely recommend!!! read more

Matt is our agent for many years now. Always easy to get help & answers. Any problems are addressed and solved quickly. Always friendly and professional. read more

I just recently switched from Allstate to State Farm and could not be happier. Matt and his team are professional and knowledgeable and got me better coverage for less money. I have heard people say it's a hassle to switch insurance companies so why bother but nothing could be further from the truth. Matt reviewed my current policies, provided me quotes and explained everything thoroughly. The process was simple and painless and I am very happy I made the switch, thanks Matt! read more

Matt and his group are amazing! They handle all of our insurance needs. We have three teenage boys and lots of questions and some accidents that Matt is always available to help us through. I have recommended him to a bunch of friends and clients. Thank you Matt! read more

They are very courteous and helpful and with your Insurance rates Gives good advice read more

zero star for SF. dont care for driver who drives passenger service. After pay huge amount for SF.they refuse to give me claim. just bz I was driving for pessenger services.Dont buy SF insurance read more

if I could give 0 stars I would. DO NOT GO THROUGH INSURANCE HERE!! completely manipulated by these people. we've been with state farm for over 20 years. never filed a claim. the day before the accident we had owed on a bill. We tried to pay it that same day and they had mentioned to us on that day that we owed double this month. asked why and they had mentioned their system was down and they'd give me a call back. Never called back and the day after my daughter got into a accident There was no help whatsoever they kept denying the claim. We called State Farm Multiple times on the status and no response. very disappointed in a company we've put time and effort into. Spent around 100k in insurance bills to only get shot down in a time of need. read more

Jai Mancera has been helping me and my family for over 3 years. She is very reachable and informative. I highly recommend her to anyone who needs insurance help. she will find right plan for you. thank you Ms. Jai Mancera for everything ^^ read more

The Matt Mitchell agency, and specifically, Jai Mancera have been nothing short of unbelievable to work with! We approached them with a tight timeline on a real estate closing and they were extremely efficient and timely in getting us the right policy in short order. I have had a number of policy related questions come up since and always receive outstanding customer service that continues to go above and beyond. Would highly recommend to anyone looking for professional, friendly, subject matter experts in the insurance space. read more

Matt Mitchells agency is top notch. I have been a customer of Matt's for over 20 years. His attention to detail and his continued willingness to analyze what is right for you as a customer is unmatched. If you are looking to make a change or just looking to be treated better, give them a call. read more

My family has been a client of Paula Chalk at Matt Mitchell's State Farm Agency for probably 15 years. We know we can count on State Farm in times of trouble - but it is the quality of service and the personal attention we get from Paula, Matt and the whole team whenever we call and are in need of support, information...you name it - they've always been there for us. The value added in customer service we get with MM/SF makes being a client of theirs one of the best investments we've ever made. read more

Everyone that works there is so helpful! Special Kudos to Jai! She is always going above and beyond to help us with anything we need! I have been with this agent since I started driving! Outstanding customer service! read more

My wife and I just recently purchased a house. We were previously living in a condo and had all of our insurance policies with a national competitor of State Farm, and I will say that the competitor did a great job with us over the past 8 years; however, their price for the new home's homeowner's insurance policy seemed high. I called the Matt Mitchell State Farm office to see if they could provide a better deal. Not only did they do that they were able to provide better pricing on all my other policies (2 cars and 2 rental investments). I ended up switching everything over to State Farm. Thank you Jai Pine for all your help over the holidays to get this done! State Farm has an excellent reputation and this office was so responsive and easy to work with. It was an easy decision to make the switch. read more

Had a great experience with Matt! He responds quickly via email and really helped me out. I was getting annoying advertisements from State Farm and he reached out and personally removed my name from the mailing list and I'm not even his client. If his level of caring and customer service is this good to a complete stranger, I can only imagine how well he must treat his clients. Thanks a bunch Matt! read more

Very knowledgeable and will assist you with your insurance needs. Friendly and helpful. I recommend you reach out.

I have not only had my home, auto & personal liability coverages with Matt for nearly a decade now, but when our condo association decided to replace our old agent, Matt's advice and guidance proved the difference for earning our business several years ago too. It is easy to have "tunnel vision" on premium when purchasing insurance coverages, but the true test of an agent's value and knowledge is demonstrated when you have a claim that may be more complicated than you anticipate. This exact situation occurred to my condo association, when we discovered our Property Manager had embezzled over $50,000 from us! Shortly after addressing the most pressing issues, we contacted Matt for help understanding whether or not our State Farm fidelity bond covered our loss. After much research and advocacy on our part, he was able to help expedite the claim decision in our favor, allowing the condo Board to avoid incurring a special assessment to cover the theft and replenish our reserves. I can't tell you how valuable Matt's experience and his unwavering dedication to his client's well-being was to both to the Board and me personally. You can never go wrong with choosing to place your insurance needs and personal welfare with the Matt Mitchell agency. read more

So glad that Matt is our insurance agent! Over the years there have been a few instances with my car (e.g.: had my windows shot out by BB guns and my Prius was completely totaled in a police chase). One phone call to Matt's office on both occasions and help was already started. Matt conducts his business with integrity and every interaction I have had with the staff in this office has been pleasant. Thank you, Matt! read more

Paula at the local Morton Grove State Farm is on top of her game. I've worked with her for 5+ years, very responsive by phone and email. State Farm in general is a reliable insurance company. I had a huge plumbing problem at my rental property and my State Farm claim process was swift and the coverage provided was fair. I'm so glad that after paying year after year of insurance, I was able to put it to good use (although I hope it never happens again...). Thank goodness for insurance. read more

We have been doing business and insuring with Matt and his team for over 5 years and have never had the consistent and friendly "got your back" service from an insurance agent before. His staff is friendly, will periodically give you a check up call to see what may have changed in your life, and explains exactly WHY you need certain coverages (like backup sewer and drainage coverage for finished basements--who knew?). Highly recommended. read more

I have worked with Matt's team for 5 years now and I couldn't be happier. I work with Daisy and she is amazing with explaining to me my options and benefits. As a first time home buyer I was apprehensive about everything due to my lack of knowledge, but Daisy made it easy to get my home insured. If I could give more than a 5 star rating for this office I sure would. Thank you for making my experience a great one!! read more

I have had my cars with State Farm and Matt Mitchell since his office opened. I can say without hesitation that Matt and his team are the best reps out there. I even had my mom and my sister switch to his office, and that is not always an easy feat with State Farm. Both of them agree that it was worth the time and effort. Matt's team is very personable and generally can answer any question I have, and quote anything! The best part is that Matt himself, also takes the time to answer my calls and to come to my house to make sure I'm getting the best coverage for the least amount of money. In the past 4 years I have switched my two homeowners policies as well as my recreational vehicles to State Farm. If it wasn't for Matt I would have never put all my eggs in one basket, but he has proven over and over that he has my back. read more

My wife and I are purchasing our first condo - Jai Pine was the best person we could have asked to work with. She was very patient and communicative as we worked through the process. Detail oriented and gave us an explanation of all considerations for coverage. State Farm had very competitive pricing but working with Jai is what gave us confidence in the final decision. Thanks Jai! read more

I have been using the Matt Mitchell Agency for my auto and home insurance for over 5 years. I also have referred a number of friends and clients to Matt. Without exception, everyone has been very pleased with the customer service they have received. Matt and his team make the process of buying insurance an educated one. They have taught me how to look at my policies, see what the coverage really means and make sure that I am covered for what I actually need. They also contact me several times a year to make sure that my insurance is up to date and does not need to be changed. In fact, they saved me hundreds of dollars recently by letting me know that I should change the deductibles on my auto policy to maximize the coverage. I did and not long thereafter, I had to make a claim and the change save me a lot of money. not often you can say that about an insurance agent. Thanks and I highly recommend them. read more

If you are looking for a reliable, yet extremely affordable company to insure your vehicle, your house, or even get Renter's Insurance, then please do not hesitate and contact Matt Mitchell - State Farm Insurance Agency. It does not matter who will be answering your call because you will always get the pleasure of speaking with someone who is extremely polite, generous, knowledgeable, kind, and always willing to help the customer in any way possible. My family and I have been customers of Matt Mitchell's State Farm Insurance for all of our vehicles for more than 10 years. We have never had any issues with them. Every agent has been extremely helpful and understanding. I have never had to deal with an agent who would try to sell me the policies/insurance for the things I do not need. I am extremely thankful that the agents do not attack their customers like sharks, instead, the agents help the customers in every way that they can and they always make sure that the customers are happy! I am moving to a new apartment building, which requires renter's insurance. I had tried searching around and looking for an agency that would not be crazy expensive or hard to deal with. Luckily, it dawned on me that I should try reaching out to State Farm insurance and see if they can give me a good quote for the renter's insurance. I spoke with an extremely professional, kind, knowledgeable, and very polite agent, Ms. Jumana. Ms. Jumana was incredible! She gave me the best quote than any other insurance agency had given me! She asked me a few questions and was able to provide a quote within minutes! Ms. Jumana was not pushy at all. She was extremely patient with me and provided me with different options! After completing the renter's insurance, Ms. Jumana asked me a few questions about my vehicle.. and guess what? She even helped me save a lot of money! She provided me with the best information, that I didn't even know existed! I am extremely thankful for Ms. Jumana's help, patience, information, and just an extremely positive attitude! She really made me feel like she cared about my situation! She was incredible. There was another lady who I spoke with for a few seconds, while waiting for Jumana, unfortunately, I cannot recall her name, but she was also extremely polite and nice to me! If you want to be treated nicely and don't want to hear any more sales pitches, then go to State Farm of Matt Mitchell because, Mr. Mitchell has the best team of agents working for him and trust me all of those agents care about the customers and will help you solve whatever issue you may have, without pushing anything that you might not be interested in hearing about. I know for a fact, that State Farm of Matt Mitchell is the best insurance agency because the agency not only has the best and most caring people working there but it is also affordable. Neither me or my family will ever go to a different insurance agency. Thank you, Mr. Matt Mitchell, Ms. Jumana, and the whole team that works for that agency! read more

Jai Pine is one of the best insurance agents we've ever dealt with. She's professional, knowledgeable and very quick to respond to our requests. She always has our best interest in mind and truly give us the best advice, always. We are so grateful for you, Jai! read more

I have worked with Matt's agency for quite some time and are great to work with. Recently Jumana was able to assist me with my policy and answered some questions I had. She was attentive and very patient with me. I appreciate all her help. She is awesome! read more

We've been with this agency for around 10 years and every interaction we've had has been professionally handled. No matter who we deal with within the organization they're always helpful and attentive. I highly recommend this agency. They've been very good to us through the years. read more

Mat and his entire team are wonderful.The customer service is beyond outstanding.

The Matt Mitchell agency has consistently provided me with excellent service every time that I've needed to contact them. Every contact I've had regarding my homeowners or car insurance has been handled promptly in a polite and professional manner. Everyone with whom I've interacted there has provided me with excellent service, especially Jai who has consistently exceeded my expectations. read more

I can't speak highly enough of this office. I could blather on as to why on an emotional level this office is great, but I'll just let the facts speak for themselves: 1. State Farm is not the least expensive insurance out there, however, you DO get what you pay for. I lived abroad for 5 years and when I returned, it was difficult and expensive to insure me, but Matt gave me the best rate for the best insurance. 2. I had car & renters insurance with them and never had any issues whatsoever and this was most important when it comes to fact #3- 3. My car was parked and it got totaled after someone smashed into it. I did not go through the offender's insurance, I used my State Farm and was more than happy to pay the deductible. The offender's insurance was some company called "Falcon Insurance." My claim was taken care of quickly and I did not have any hassles once we got the ball rolling. 4. I recently got married and we are expecting our first child. It is less expensive for us for me to join my husband on his Geico policy (Geico is pretty decent). However, after the car wreck this was a very hard choice since we were taken care of so well. It was Matt who helped us decide to go with Geico because babies are expensive and my insurance with State Farm was not really in the budget. 5. Due to the child on the way, we purchased a life insurance policy through Matt. We were thoroughly educated on the matter, and State Farm was amazing through out the process. We now feel our family is protected if heaven forbid anything happens to us. The people in his office including but not limited to Veronica are knowledgable, efficient, caring and prompt. Do not hesitate to sign up with Matt Mitchell State Farm. You will not regret it. read more

My husband and I have had the best experience with Matt Mitchell! It started out with renter's insurance - he made it so easy and gave us great piece of mind. Then we added insurance for my engagement ring and switched over our health insurance during the big, confusing transition to meet the new Affordable Care requirements. I really feel we can rest assured that we made the correct decisions based on Matt's educated guidance. Now we are getting life insurance with Matt's help and he is helping us with our financial investments. He is a seasoned, trustworthy and experienced professional. Matt Mitchell helps us sleep better at night! read more

I would highly recommend Matt rather you're familiar or not with insurance. Although I've had insurance before, he was able to tell me much more in details than previous agents. In addition, he can explain things and relate personally to situations that would require insurance and recommends what's best for you and family and not just to increase your premium. Would highly recommend Matt to anyone. read more

I recently closed on a multi-unit building, which is also our first home, and was lucky enough to have my mortgage broker recommend Matt's services for insurance. Matt is outstanding at what he does. He explains coverage options clearly and simply; he responds to questions with follow-ups quickly. Most importantly, he seems to genuinely want to help people. I can trust that if I ever have a problem, Matt will be there to help. When considering my family's well-being, I can trust in Matt. read more

We have had our home and auto insurance with Matt and his team for a few years now, and they are absolutely amazing. Most recently, Matt assisted us after hours to ensure we had proper coverage for our new home. He was no the phone with my husband for quite some time talking through all of the different options. He was involved in many emails between the brokers and lawyers, and was extremely responsive and quick to send the requested documents. He has always been very helpful with finding the best coverage to fit OUR needs. Highly recommend! read more

My family has used Matt going on 5 years now for all of our insurance needs. Matt and his team take a highly consultative approach. Before giving our business to Matt, he was able to go through our current coverages, help us understand where we could save money and where we had gaps in our coverage. I sleep better at night knowing that my family is more than prepared with the proper insurance and that answers are just a phone call away. read more