After growing increasingly frustrated with my current storage company's ridiculous fees and…read moreinconsistent pricing, I started researching other options and I'm really glad Stor Self Storage came up on my radar. What immediately stood out was how clear and transparent their pricing is. Their current promotion (first 5 months half off) was too good to ignore, and on top of that, their insurance rate is about $5 cheaper than what I'm paying now. Those little things add up. I submitted an interest form, and the property manager called me first thing the next day, which I really appreciated. We went over pricing, lot sizes, and availability, and I was assured they had my preferred unit size available (I'm planning to go up in size at this location). The best part of the conversation? Even though I'm not quite ready to move yet (likely within the next month or so) I was told they would still honor the promotional pricing whenever I'm ready to move in. That flexibility and honesty went a long way. So far, the experience has been very positive and professional. I'll be sure to follow up with another review once we've moved in and everything has settled, but this was a great first impression.

Being nice, this place sucks. The company generated a receipt showing the confirmed moving date…read more When we arrived, the master lock was still on the unit and there was no customer service. Incredibly unprofessional, terrible service. If you're looking for a storage unit company, this really isn't it.

This place is very nice and clean. The customer service is out of this world. Reserved a unit…read moreonline and didn't have a lock. The manager Eric made a special trip after hours to sell me a lock so I could move in. Yes I should have requested the lock up front but that's another story.

From the owner: This facility offers a wide variety of interior climate-controlled units. Our location on Fair Oaks…read moreParkway is extremely convenient to the communities of Boerne, Cross Mountain Ranch, Fair Oaks Ranch, Scenic Oaks, and Leon Springs. In addition to climate-controlled storage units ranging in size from 5x5's to 10x30's, this facility includes amenities such as a retail space featuring moving supplies available for purchase, secure access points, security cameras, a large covered loading and unloading area, and extra-large elevators. Come on by and one of our friendly managers will assist with selecting a unit size that best fits your storage needs.

Service requested is for a full move and we are waiting until early August. Thus far booking was…read moresmooth. I will update once service is performed.

Nearly a month after my move, my furniture still isn't fully assembled, and tonight it became a…read moresafety issue involving my pet. I couldn't find my kitten and heard faint cries coming from inside the still-wrapped, unfinished couch. My kitten was trapped inside. I had to cut through the plastic and paper with scissors to free it. I have video of the incident. This is no longer just a delay--my pet was put in danger because the furniture was left unfinished for weeks. This is unacceptable and needs immediate attention.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.

I came in today because my digital access was not working. I called the technical department at…read moreStorage Space and spoke to Jaidan-Starr Fox and was told that the application for iPhones is not working and they are working on a solution. I told the technician (Jaidan) that "I've had the unit since April 2024 and it hasn't been working, Could she please tell me an estimated date for the IPhone work around?" She said that I could either use an Android or enter the code manually. Luckily Josh overheard the conversation and directed me to the "Storage Genie" application. I downloaded the application, entered my information and it works like a charm. THANK YOU JOSH!!! for Your attention to detail and professionalism. I really appreciate it...Please educate your technical department so they can properly inform us "IPhone Users" of the alternative application. Again, many thanks to "JOSH" because he saved the day and HE is the only reason that this is a positive review!!!

UPDATE: as you'll see below, Emily S. Responded to my review, asking me to call so she could…read morerespond to the video and lock issue. I did and...there's no Emily S., and the person that answered the phone, while polite, did not offer to address the issues. No willingness to check the video or help and, regarding the broken lock, he said he'd been asking management to fix it but they haven't. So, if I could give another 1 star review, I would. ORIGINAL REVIEW: I just got robbed. Extra Space won't provide video from the event. They continue to say "We're waiting on the video technician." More importantly, the external door lock to the block of storage units has been broken and removed by Extra Space so that thieves can simply walk into the unit, cut my lock and steal. Disappointing. I only use them because they're close, but it's really the worst

After our move back to Texas and a space downsize, we had quite a few things that we needed to keep…read morebut didn't have space for right now. CubeSmart is just a few blocks away and after visiting their website, they made it super easy to get setup. It was quick and painless! The attendant was very friendly and helpful and explained the process nicely. Access to the storage area and the elevator is exceptionally straightforward and once inside their facility it is exceptionally clean and well lit. We were really impressed with how nice the whole process was! The storage area is very clean and well maintained, with restrooms and water on each floor. Strongly recommend this CubeSmart location near the Rim at: 16227 Vance Jackson Road San Antonio, TX 78257

I was told this was safe location. They had codes to get threw door . They had no burglaries…read more They state there safe . I found that they were being deceptive. There are dozens burglaries . They turn cameras off. Theres drug being smuggled threw here . This location is dangerous. SAPD property crimes have no information from management there as to who the criminals are . Read rental agreement . They can go into your storage unit with put you present . They can turn cameras off .they let people in to storage facility and there not registered are being there . When my items were burglaries employee named Tracy said the cartel took my valuables . Maybe they own the storage facility . Dont put yourself in danger here becuase SAPD may not respond . They can kill you in basement and haul you away in garbage bag .

Clean facility with friendly staff . Casey and James run it well ! The security is good and I feel…read morecomfortable having my belongings there .

Thanks Casey and James for always being so helpful whenever I need assistance. I'm always checking…read morein or calling with questions, I like to know my items are protected and that the staff are readily available. I've never been disappointed with the customer service there. A+ all around. The property is always spotless and the handcarts are neatly parked in the same spot each time. I love having the closed circuit monitoring, if I'm there alone I know big brother is watching. I appreciate the attention to details there that's why I will continue to use this facility. Roxie S.