On the night of 12/23/24, when the temperature was going down to 8 degrees, my elderly father, had a flat tire going over the mountain. He was at least 45 minutes from home. He called AAA and was told he was 5th in line to speak to someone. He waited until he was 2nd in line, and then he was disconnected. AAA never called him back. He called AAA again, and was told he was now 9th in line. He was afraid his phone battery would die while waiting on hold, so he called my elderly mother, who called AAA, waited on hold a long time, and was disconnected. No one called her back. I called AAA, waited on hold for 45 minutes, and was disconnected. I also called again and chose an option to leave a voicemail, which I did. No ever called me back for either of my calls. By this time my elderly father had spent a couple of hours or more sitting on the side of the road, on the side of the mountain in the dark on a bitterly cold night. I tried calling a tow company in the area, but they said I had to go through AAA. Finally we were able to get neighbors to go get my father and bring him home. They had to leave his car by the side of the road on the side of the mountain in the dark. We're lucky it wasn't hit, broken into or stolen. If he hadn't been in a place where there were neighbors to help him, he could have frozen to death, been hit or ended up in the hospital with pneumonia. The reason my parents pay for AAA is to have help in a situation like this, but AAA did nothing but waste hours of our time that night. Since then AAA has refused to say, when asked, what steps they are taking to prevent this kind of problem from happening again. read more
