I was involved in a small accident in March where the other driver was at fault. There were some…read moreinsurance delays for a couple of weeks and my car was fully operable (safely) during this time and was checked out by my mechanic. The driver at fault had GEICO and since they accepted responsibility I worked with them in having an estimate done on my vehicle and this was one of their approved shops so I dropped my car off. Because the car was an older car and not very common (2012 Suzuki Kizashi) I felt there was a possibility that the cost of parts may result in the car being declared a total loss so while I was checking the car in I specifically told them that if this ended up being the case I would be retaining the vehicle. After a few days Enterprise contacted me saying they were told that my car was a total loss and asked if I wanted to purchase a vehicle from them so I immediately called the garage and asked what the status was and they said, yes, it was likely totaled but that wasn't official yet. I again told them that I was going to be retaining the vehicle and I was immediately berated and told that I absolutely wouldn't want to do that and if I chose to do that I would have to pay them to put the car back together. This was the first I had heard of them even taking my car apart. I called GEICO and they informed me that if I wanted to retain the car that I would be able to receive the car back in the same condition that I dropped the car off in and explained that they do require some dismantling of vehicles but that GEICO pays the garage for this including the cost to reassemble in the event that a customer retains their vehicle. This began a lot of back and forth between GEICO, Caliber, and myself and it went on for an extended period of time without any real clear indication of what the situation was but GEICO and I worked together on finalizing the claim and valuation of the vehicle. It was decided that the vehicle was in an operable state in West Virginia (where I live) and that issuing a cosmetic only loss was appropriate based on GEICO's review of the car (this was also confirmed by my mechanic who is not related to Caliber). I called again to confirm that Caliber was going to put my vehicle back together and they said "we will take care of it". A couple days later GEICO and I reached an agreement on the car valuation and buy back costs and I was given the paperwork to sign and the label for me to ship my title to GEICO so that they could issue the cosmetic loss title (this is a total loss vehicle in WV that is legally allowed to be registered and operate). Before sending the title off I called Caliber one last time, told them I was about to sign everything and that I would be stopping in the following day to pick up the car and even specifically asked them the direct question "It's assembled and ready to be safely driven" and I was again told "It's completely ready for you". The title was sent and the next day I got a ride to Hagerstown to pick up my vehicle. Upon arriving I found that the entire front end of my car was just gone. I asked them why it wasn't put together and they said that they didn't have the parts. I was completely stunned.... Where are they? They told me they disposed of them. Some of the parts they disposed include the bumper cover (it was damaged but usable), both fog lights (undamaged in the accident), both the upper and lower grills (again, undamaged), etc. At this point it became obvious that they were buying their time until I signed the paperwork with GEICO to complete the claim before telling me what actually had happened. From the first time I called after dropping my car off they had disposed of (maybe even sold) the parts they removed from my vehicle and it's pretty apparent the reason why I was berated about wanting to retain my car was because they knew they had screwed up but, still, they didn't tell me what they did. At this point they said I could drive the vehicle but I had to sign a paper saying that I acknowledged that the vehicle was unsafe to drive (complete opposite of what I was told just the day before on the phone). After some arguing they decided to tow my car to my mechanic and once that was done I began talking with my own insurance company as well as GEICO about the situation. The process took a while but ultimately GEICO decided that the garage had been wrong and told me that Caliber owed me the value of the parts that they disposed of and told me that I would be receiving a call from Caliber. After a week I had not heard from them and called GEICO back and they were also upset at this point because, as she told me, even if GEICO took ownership of the car the value of those parts would then be owed to GEICO. Ultimately I never did hear from Caliber again and GEICO took ownership of the vehicle and gave me an additional payout. Caliber never took ownership at all.

I took my Toyota Tacoma to Caliber Collision for damage received getting hit my a drunk driver. My…read moremood was pretty sour in the beginning. Ryan and the rest of their team worked with me and made a crappy situation as good as possible. They were very responsive with details and even with a delay on parts I was pleased with the timeliness of completion. Ryan even did some minor extra work for me so my truck looked amazing when all said and done. I have tried 2 other shops in Haggerstown (is getting hit in Hagerstown common?) and this is the shop I will be going to in the future. Cant recommend enough.

Plain old fantastic service. Doug and i talked on the phone at length as he helped me decide…read morewhether a car was worth fixing or just to junk it. Turns out that Ford from 2015? not such a good deal - junked it. Eagle Auto went out of their way to get the car, drop off the content, collect the title from my MIL. Amazing service. Thank you Doug and staff. We really appreciated you.

Had to call twice to see about a headliner for my wife's Lexus…read more Extremely poor customer service, rude and short with you about any information, question or advise you ask of them. Do not, I repeat do not think for one second that you will get any kind of R.E.S.P.E.C.T from these people here.

Excellent service. Great transparency. Fast turn around! Ritchie was wonderful at explaining the…read moredamages and how he would go about fixing the problems. I have high confidence in the work completed for my car!

Great shop!!! They definitely put your car back to factory space!!!! Would definitely recommend…read morethis shop

Bought a new motorcycle from them. Broke down 3 different times. Tried to trade in on different…read morebike. Dealer wouldn't help. Avoid this shop at all costs.

Medium sized shop, with a smattering of helmets of the more reasonably priced variety, no 700…read moredollar Il Dotorre replica here, some gloves, some jackets, and then bikes. Harley's, Guzzis, Honda, Royal Enfield, Triumphs... Some used, some new... But about why I love this place: When my bike decided to have a mysterious wiring malfunction, I tossed it on a tow truck and sent it to see Carl, Ed, Dana, Mike, Steve, Rob and the other guys at Winchester Motosports in Winchester/Clearbrook. Those guys worked on it diligently and without trying to rack up a huge bill, sent me back my bike with a reasonable bill, two newly installed tires, fresh fluids and adjusted this and that. The thing is AAA wouldn't two my bike out to me. So Ed delivered the bike to me, dropped it off and they charged me half of what anyone else would/could have. Nice people. But here's the thing. I took a ride out there the last two weekends to get some things done to the bike and I met Carl, Ed Mike and Dana, all of whom are the NICEST people. They've treated me well, treated everyone I've seen in their shop well, and fairly, and so I will continue to get my bike serviced there, despite being over an hour away. Carl is a great guy, fun to talk to, a fair owner of the shop, knows his bikes, and really enjoys seeing people ride. Mike is a good solid mechanic as are the rest of the boys back there. There are also some very pleasant nice, and dedicated bike enthusiasts floating around this shop. So talk to the folks there. Might not be a destination shop like once of those Monster shops, but I'd rather talk to Winchester any day of the week.

Trust worthy, skilled and fair. So glad this is our local shop. No hesitation to recommend OMPs.read more

I had taken my Pathfinder to omps as a first time customer... Terry seems like a nice honest guy,…read morethey even gave us a little break on the bill. No complaints here, i would recommend to a friend.

i had my Volkswagon TDI Jetta towed here to get diagnosed and the technician (Thaddeus) did…read morepractically nothing to help me figure out why exactly my car would bellow smoke when i drove it. his advice was that either it's totally fine and i should keep driving it til the smoke clears or that my engine had stopped working and that i should just get a new car and then the worst part of my experience with this place is the woman that answers their phone has a terrible attitude and wouldn't give me my car back over the weekend from their shop and then when i called back Monday to get it towed to my house, she wouldn't give me any sort of estimate as to what time my car would be arriving at my house. Do Not Ever Take Your Car To This Shop. -Nicole

They made my car look great and they fixed it up well my brother Brayden and I did this no knowing…read morewhat it would be like but it was good

Went in to pickup an online order and there was only 1 person working the registers, 3 people…read morewaiting to be helped, and 4 employees in the back just goofing off and laughing. I will not buy anything from this mismanaged store. I will go to auto zone right down the street.

Went to Advance Auto Parts to get my battery tested after Honda dealership suggested I replace it…read more It was an older battery but I had not been having any problems with my car. With the fantastic help from Jaden, who tested my battery and then gave me very helpful advice about what I should do, I asked him to replace it for me. He was super helpful in determining which battery would fit my car, and of course the installation was perfect. Overall, his customer service was amazing. He was very professional, friendly, and knowledgeable. I will definitely be back if I need anything for my car, and I will ask for Jaden!

I now live in Chantilly VA. Used to live in Leesburg VA. I…read moredo & have done whatever it takes to have my Car repairs done only by Goods Brothers (2015 Audi A3) Garage & Automobile Repair Shop. I trust them implicitly. They are honest in all things. Repairs & final pricing always fair & on point. I truly believe one or both brothers are mechanical geniuses! They fix everything!

Had a rack and pinion and control arm replaces in less then 48 hrs at the shop and labor was…read moreaffordable. Was referred here by a family member that deals with them daily from a parts store. Amazing ppl. Shop is small and out of the way BUT IT IS TOTALLY WORTH THE DRIVE