This agency is fine if you never need anything. Numerous times I've called and left messages and…read morenever received calls back. If you send an email, it could be days. You have 1 person in the office that can help you and if they aren't available, you're out of luck. It's like pulling teeth to get the receptionist to let someone who is available help you. When you complain about the fact that no one is ever available or that you called and it's been days and still no callback, they give excuses and seemingly feel it's no big deal. Oh, and Erie has no 800 number to call to make any changes to your account and they don't let you switch agents. I would suggest staying away from this particular agency.

From the owner: Smallwood And Small Insurance Provides Insurance, Auto Insurance, Business Insurance, Condo…read moreInsurance, Flood Insurance, Group Life Insurance, Homeowner Insurance, Life Insurance, Renters Insurance, Workers Compensation Insurance to The Martinsburg, WV Area.

Horrible Service. Please go somewhere else for insurance. Their are better options and more cost…read moreefficient. The owner is horrible.

From the owner: At Advocate Insurance Group we help you determine the products and coverage needed to protect…read morewhat's yours. And we're backed by a company known in the industry for its financial strength and superior service. Advocate Insurance Group offers Auto/Car Insurance, Homeowners Insurance, Business/Commercial Insurance, and Life Insurance in Martinsburg and all of West Virginia.

BUYER BEWARE!!!!…read more Well it's nearing a year since I had a water line bust on my basement...filed with these individuals and have gotten nothing but lies, bullied, dishonest misrepresentation and disrespect... I have over $30k in damages and they paid $7,200.00. My house is now infested with black and white mold and I am represented by a local attorney! If anyone is remotely considering this group of scam artists for home owners insurance... save yourself the stress, heartache and money and DONT DO IT!! OH.. And they canceled my policy 4 days before end of February so I went into March with no insurance.... Real " neighborly" for a local "home town" company to treat customers who have been loyal to them for nearly 10 years!!!

They don't cover anything that I have needed to cover. Had roof damage to my house roof from hail,…read morenot from age. They do not cover hail damage, etc. Had roof damage to my garadge. They told me they would replace up to 9 shingles after I met the deductable. If you are considering this insurance, I strongly advise you to read ALL of the fine print.

Great agent to deal with, great staff, always giving their full support. I have been their customer…read morefor 11 years and never had any troubles, started with 2 accounts and end up with 11 different accounts. I hate to loose this relation because I am moving to GA. I will need to find another Dawn Newland twin sister and crew in Norcross. I want to say to the entire Dawn Newland staff you guys are great, keep doing what you are doing, we will miss your "its a great day at State Farm" saying.... We love you guys...thanks and good luck. from your 2nd biggest customer with 11 different accounts in State Farm of Martinsburg, Michael Calabrese and family

I've had insurance from State Farm continuously since they insured my car in 1962. I presently have…read moreauto, home, life and personal liability insurance as well as a 401(k) account. with them. Service has always been excellent. They came though immediately on the few occasions on which I had claims. Dawn and her entire staff are always pleasant, helpful and professional.

I used to recommend them. I had used them to obtain my house and car insurances. Not sure what is…read morehappening there, but my latest interaction with them involved a smart alect respresentative. I will not be using or recommending them in the future.

Arndt-McBee Insurance is the provider of all of our insurance needs. They are the best in the…read morebusiness. The entire team is extremely efficient and helpful. I have had the pleasure of working directly with Stacy on numerous occasions and she goes above and beyond to ensure everything is completed quickly. I would highly recommend Arndt-Mcbee to anyone looking for a friendly, competent insurance agency.

I bought a car and had to return it twice over reoccurring issues and then bought another vehicle…read moreand bought ANOTHER vehicle. Every time, Antonio Angelo happily assisted me with putting cars in and removing them off the policy. Im a small client just doing auto but his customer service and level of care is unmatched.

Not impressed. During a pandemic that has crippled the entire world they just didn't seem helpful,…read moreconcerned or forgiving. I'm a fairly new policy holder, but I'll definitely be searching for a new option. People spend a lot of money on insurance and most rarely if ever make a claim, it's a cash cow, so for me it's the one thing I expect a little help & understanding with during a world wide crisis that has impacted nearly everyone. I was with my last company for 13 years , perhaps I was wrong by leaving.

I have been with this agent for about three years. During the pandemic they worked with me on my…read moreauto policy payments, and even deferred them for me. They always call to remind me when my payment is due, and extremely helpful when i reach out with silly questions. Highly reccomended.

Amber is the bomb. I am so glad I chose to switch to Allstate and had the chance to work with her…read more The transition was a tiny bit tricky because reasons, and Amber cheerfully and sympathetically helped me though it.

Amber Ritchie and team were very helpful with their customer service and were able to save us money…read moreon our new Ford Explorer. I highly recommend this agency.

If I could give less than 1 star I would. I had house insurance with them for 13 years. Never paid…read morea bill late, as it was handled by escrow. Paid off my house last year. Received the new policy page but no bill. Next thing I know I'm cancelled. Turns out they sent the bill to the vacation home address (where there is no mailbox). They couldn't even be bothered to pick up the phone and call me to get to the bottom of it. When I called, instead of helping me, I got the run around...terrible. Parent company is Westfield..they suck too. Terrible company...terrible broker...terrible.