I went in yesterday for an appointment to discuss plane tickets, hotels, and attractions for an…read moreupcoming trip. I scheduled my appointment with Carly, but she was busy when I arrived, so a woman who said she was her manager took me instead. This manager was one of the most unpleasant people I have ever dealt with in customer service. She was rude, dismissive, patronizing, and the whole interaction felt more like a confrontation rather than getting travel advice. She talked down to me the entire time, looking at me like I was stupid anytime I answered her questions. Carly was wonderful, exactly what you'd expect; she was kind and very helpful. But her manager had an abhorrent attitude and should not be working customer service in my opinion. As a manager, you are the face of your location, you set the tone for your environment. Whoever this woman was, was not that. Her position should certainly be reevaluated and she should be retrained at the least. Props to Carly for being great.

Have been a long-time AAA member. The Hamilton branch has good customer service. Typical stop for…read moreme is to get a map and whatever brochures available for the region we are traveling to. Stopped in recently to request information on the Finger Lakes region and was greeted promptly. Along with requested items received a few tips on a couple of attractions in that region.

Great service. Dianne (DJ) is very helpful and great to work with. She goes above and beyond to…read morehelp you plan your vacation.

From the owner: The Cruise Shoppe in Cincinnati, OH, with 40 years of industry expertise, is your gateway to…read moreunforgettable travel experiences. As a proud CLIA member, we specialize in Disney and Royal Caribbean cruises, delivering exceptional journeys across the globe. Our dedicated team of experts offers diverse travel options, from cruises to all-inclusive resort stays and land packages. We're committed to meeting every traveler's unique needs, including those with special requirements, ensuring a safe and enjoyable adventure. Trust our insider knowledge and partnerships to craft your perfect getaway. Contact us today to start your journey with The Cruise Shoppe!

Wonderful experience from start to finish. Our agent, Sabeen, designed a vacation package that…read moresuited our requirements. The flights, hotel transfer, resort and return transfer everything was smooth and as promised. Thoroughly enjoyed the vacation. Would definitely use travel safina for future travel needs. Thankyou