Excellent service. They are thorough and caring mechanics. I got them (specifically Phil) as a…read morerecommendation from a trusted friend for some car woes. Not only did they take good care of me, they also let me know what might need to be done soon and what could be put off a little while. In my case, I needed a timing belt done on my Honda Civic. In the 2005 model, it's a good idea to get the water pump done and save on labor costs later and they also replaced instead of just inspected some of the internals where most places try to cut end costs to the customer there. In the end, their price was more than fair as compared to several other local options. Needless to say, I'll use their services again.

Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it…read morethere because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!!

8:06 Saturday - I pulled into Donovan's Express Care…read more 8:17 Saturday - I drove away from Donovan's Express Care with new oil and filter, all fluids checked, and tires at requisite pressure. During my short wait, I read in a tidy little waiting room with no blaring television. I appreciate the silence -- don't go changing! Locally owned since 1958.

Had a very minor fix and these guys handled it with no problem and didn't even charge me…read more Could not recommend these guys enough!

I give them a 5 star 10x over. Chris and Paul are great guys. I owned my own shop for years and…read moreclosed my shop to health reasons. I have started using them for my personal vehicles and being a retired technician myself I see their work is top notch. They have one of the cleanest and nicest shops in the entire tri state area. They have mine and my families business for life. Can't say enough great things about them.

First time customer. Took in my new-to-me 2015 F150 for a differential and transfer case oil…read morechange, and fix a coolant leak. Was pleasantly surprised when they said my battery needed replacing but they would do that for free since it was purchased there by the previous owner. I had no idea! Great communication and they completed the work on time. I called with a question about the work and spoke to the mechanic who did it, and he did a great job of explaining what was done, how, and why. I feel confident they did me right.

Great prices and trusted mechanics for years. Bob the owner is awesome and is a fair man to do…read morebusiness with.

I wanted to tell people about tri state breaks and muffler. I dropped my car off 2/9/2026 and they…read moredid nothing to it for 4 weeks, saying they were waiting on parts, which autozone, advance, O'Reillys had in stock, I could have flown to china apply for a job, get it, make the part I need and fly back. Mind you I called once a week just to check on my car and every week they said waiting on parts. On 3/4/2026, I went down there asked for my car, the guy behind the counter either hates his job or hates life or just straight racist, cause every thing i said to him annoyed him to the point he wouldn't even look away from the computer. , he says the parts are in and your cars next. He said it will be done Friday, Monday at the latest, On 3/5/2026 they move it from the front line of cars to the back of the building and it's been there with no work done at all. They refuse to work on my car, I have friends checking on my car for me and they see other cars come and go but mine ........ nothing. So I checked their reviews they have good reviews........ (mostly) but my personal experience it is the worst place.

I've used Ulmers twice now on my 2011 Sonata. First needing a new alternator in 2021 and then a…read morecomplete brake job last week. Their customer service is THE BEST. I don't know any other company that mails you a card thanking you for the business. I will ALWAYS go to Ulmers for my car needs. They've gained a customer for life!

Customer service is great and they take the time to explain everything. Highly recommend.read more

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

After a couple experiences of repairs for the same situation with the engine light being on and…read morepaying from $800 to 1500 for two different solutions for the same reason and the engine light is still on the noise is still in here. I was told that they would talk to the owner about giving the money back but have not heard from them at all.

I paid $347 for them to fix vibration. Had a new set of tires installed at Walmart. Apparently they…read moredidn't balance the tires right.I didn't know what the problem was.These guys said I had a bent wheel so they replaced it with used piece of crap and it fixed nothing. Finally took it to another place on the west side of town, and they actually managed to balance the new tires. 3 different places and they couldn't even balance tires right. This really says something about the kind of so called mechanics we have in this country.

I've taken my cars to Sumner for than 12 years. The service has been great Ryan is informative and…read moreprofessional. He replaced an engine in my 2009 Hyundai Genesis 6 years ago with no issues. I highly recommend this business.

I had a stablitrak error message on my dash. I towed my car to Sumner's Auto Care. They checked…read morethe car and found a connection error. They cleaned the connection and returned my car. I have not been to an honest mechanic in years. Sumner's Auto Care is phenomenal!