**UPDATE 6/14** I just got my chair back and it is BETTER…read moreTHAN NEW. I can't begin to tell you how happy I am. I thought for sure they were a write-off - especially when nobody agreed to fix them. The chairs look like new. I am so impressed.

Emailed them for a service and they never replied me back since August. Didn't get an error back so…read moreI assume they received my email.

Recently, I had Velle's reupholster a chair and I was very happy with their professional work. I…read morehad been looking for the particular colour and fabric  for a long time and  found exactly what I wanted from their samples. The owner Mark (sp?) managed to get the fabric very quickly and the work was completed beautifully in a very short time.  Anyone looking for fabrics and/or wanting to reupholster, I strongly recommend Velle's Furniture in North Vancouver.

He did a great job on my cushions, and it wasn't over priced. Would use him again and would…read morerecommmend.

Outstanding service and workmanship. Same day onsite repair of our chair. Amazing! Mohammad and his…read morehelper had all the tools they needed to do the repair work right at our house.

Tuesday 14Oct2025. Came in cold to get 6 dining room chairs re-upholstered. Material chosen that…read moreafternoon, chairs in later that day. Friday 17Oct2025 Just picked up 6 beautiful chairs! One would worry about fast turnarounds meaning less quality of work. NO! Great work, great value! And a day early! Heartily recommend them!

Comfort Upholstery is the place to go for re-upholstery. The best part of this business is the…read morewillingness of the owner to work "with you" when planning and working with your piece. The father, Venkat, and son, Rahul are really easy to work with, and the pricing is agreed upon before work begins. Good people, Good price, Good work. Win/Win

Here we are in 2024 and this company operates like it's 1999. You can't come in to just look at…read morefurniture or try it out, you have to make an appointment and there's no way to make an appointment online. If you call, the person who's in charge of appointments is often busy and you need to leave a message so they can call you back. I left a couple of messages and they never called back, so I just ordered online. Nowadays, Steelcase and Herman Miller will let you order directly online without having to play phone tag with a salesperson to even find out their pricing.

We bought our office furniture system from them six years ago. They were helpful, coming over to…read moremeasure the office and drafting the furniture layout for us. This year, we moved and decided to keep the same furniture. Since they offer moving services (plastic box rental, disassembling the furniture, moving furniture and personal contents, re-assembling the furniture), it was a clear choice for a full-service move. The guy who came to quote us said "hmm.... 75 boxes" and that was exactly how many we needed!! By the way, he was from "Magena", which is apparently a sister company of Heritage, at the same address. The guy who delivered the boxes a week prior, and the guys who came to do the actual move were all wearing "Heritage" uniforms. They request a diagram of the new location ahead of time, with all rooms numbered and furniture laid out. Then, all the items to be moved need to be labeled with those numbers (on a easily removable sticker that they provide). I was impressed when the guys that came in said "wow, lots of things going to the second floor" just by looking at the number 5 on many boxes. The diagram's not just for the office guy or the site manager, but the whole crew gets a briefing! This was going to be a 4-star review, but they went out of their way to help us. We were booked for Monday morning, but we found out last minute from the management of the building we were moving out of that we could not use the elevators on weekdays before 6pm... . I called Magena/Heritage the morning of the Friday before the scheduled move, and they were able to rebook us on such short notice for that same Friday evening. Thank you so much!! He warned us that the cost would be a bit higher than quoted, since the guys would have to work overtime. The invoice was exactly the same as the quote, though... So this was going to be a 5-star review. But the Reassembly of the furniture units were a bit lacking. The table units we have had been discontinued, so they brought compatible legs from another line, in case we needed more to complete the new layout. I just wish that two legs, next to each other 11 inches apart, in plain view, could have matched each other. Also, I numbered all the parts, as I had been told to, but it seems that they just looked at the diagrams and used whichever interchangeable part was at hand. Those were interchangeable when they left the factory, but aren't anymore, as only a few of the desk surfaces had keyboard trays. And I had planned out cabinets optimized for key compatibility, but that wasn't realized. So back down it goes to 4 stars. Sorry I'm picky. The invoice was mailed to us later, and we paid by company cheque.

I had an over the fridge cabinet that needed 1" cut off the bottom so the new fridge could fit in…read more I pulled out the cabinet myself and brought over to O.G. Told them I needed an inch off the box and the doors obviously needed to be cut too. They did a fantastic job on the cuts for all the cab parts. Straight cuts and the even got the bottom off and were able to reuse it, and not split the particle board during removal...a sometimes risky move. And the price was great, a hundred bucks out the door. Great place to go.

Eleven years ago we had Oscar Grann's design and make our custom kitchen (which reflects the high…read morequality of the workmanship to this day). We are currently changing the decor and colour scheme of our condo and decided to have the doors and drawers re-painted. As we were taking them down we both remarked on how they still looked like new, but still wanting a change the colour, we went ahead as planned. Our "new" kitchen looks amazing and thanks to Wade and his team we look forward to many more years of enjoying the quality they put in to everything.

Messaged to ask about a reupholstery job, replacing fabric on a sofa and creating some new…read morecushions, and was told they don't do that. So I guess I'm not sure why reupholstery is in their company name.

Excellent service- support this family owned business. James was very helpful and professional…read moreevery step of the way. We are very excited about our new bench for our breakfast nook. Was pricey, but you get what you pay for- excellent service, good communication, good turn over time and excellent quality finishes. Will use again and recommend to all!

Fantastic job of an old couch with horse hair. They were very professional. Came to my place to do…read morethe quote.

I inherited my favourite Auntie's unusual 1930s turquoise leather couch. I remember sitting there…read moreas a child, reading a book in front of the fireplace after festive family dinners. Shipped it from NY in the 90s. It began to fall apart. Took it to Cook's for reconstrution. Oscar performed a miracle!! Not only did he find the perfect Italian leather at an excellent price, he did exquisite work. He also knows fabrics like no one else. His seamstress' work is wonderful too! The shop is tiny and crowded with ongoing work. There is an astounding collection of fabric and faux leather to choose from. if it's leather you want, Oscar will source the best. He knows secrets of materials and construction from rigorous training and years of vast experience. See for yourself.