Looking at these reviews they are OLD! So wrong!!…read more I have been looking to change insurance company's and began the search in October 2024 as my home auto and personal property insurance was renewing in March 2025 I reached out to four different companies and this branch of State Farm in Beaufort was one of them! This State Farm came in with extremely competitive pricing and what drew me to switching to them was the Customer Service; from Lexi answering the phone to CANDICE taking care of the quote and writing it up! She listened and made sure I was confident in the quote! Since switching I find there is always someone on the other end of either an email or a phone call! They are patient, responsive, and knowledgeable; key ingredients to a good business foundation! No question is unanswerable or silly! I look forward to a long and continued healthy relationship with the State Farm agency! I believe they have an invested interest in our auto home and personal property

There is an employee named Jennifer that works for Amy Bowman...she hung up on me this afternoon…read more When I asked about reimbursement for a flat tire that has to be patched she said if AAA had the tire changed/removed for me that State Farm would not pay for the patching costs when I take the tire. I questioned this and said "oh I guess I can get a hot tub (commercial) but can't get a tire patched when I'm paying for emergency road service. In calling back, Amy Bowman had already been filled in by Jennifer and although she said I would be reimbursed she was nonchalant, unconcerned about my claims about Jennifer and pretty much encouraged me to take my business elsewhere. I've been a State Farm customer for 35 years. Maybe it's time to change with customer service and rudeness like that! Harold Watson

I was so disappointed. I went there for a loan - the Okatie branch. I went in PERSON. I was told…read morethat I had to have an account t there for a YEAR before I could even apply for one. They didn't pull my credit, ask what I did for a living or what my income was. Just said "no" you don't have an account here. They didn't ask if I had ever had one - which I had -- to include a half million home loan through them and 20 years of military service - JUST NO. For the first time I needed some assistance. If anyone reads these which I doubt it would nice to have someone respond. I'm not a genius but this is not the way to run a business.

We really need to give a shout out to Lina, at Wells Fargo OKatie. If you are looking for a…read morecompassionate, knowledgeable, patient banker, please call her! I went with my 91 year old mom- and Lina talked us through everything we needed- it's like having your granddaughter watch out for all your financial interests. Truly, Lina, thank you! You are a treasure!

We used White Sands for a round trip service and they were extremely professional and pleasant. A…read moreday prior they let us know who our driver would be and they continually communicated with us. We will definitely be using them again! Great service!

Everything always goes well!! The staff is very helpful and eager to please!! Everyone is so…read morewelcoming and extremely knowledgeable about banking!!

After banking with Coastal States with no problems for 9 years, a recent experience with their…read morecustomer service has caused me to open an account elsewhere. I currently have no access to my money because of a mistake they made. A clerical error was made where funds were incorrectly put into my account 13 months ago. Unfortunately, I did not catch this, which I understand is my fault and I take full responsibility. However, the two women I spoke with practically accused me of criminal activity for a mistake THEY made OVER A YEAR AGO. This is completely unacceptable! When I started crying on the phone, she told me I was being emotional. They made no effort to apologize, accept responsibility, or offer sympathy for the inconvenience or anxiety they caused me. I understand they were doing their jobs, but to make the assumption that I intentionally did this knowingly and willingly is wrong and inappropriate.

i called at approximately 615 am got an answering machine I left a message. the message on the…read moremachine stated they would get back to me shorty. i needed a ride to the airport. Well I am at the airport still no call.

Not going to lie, I was a little skeptical of this place at first because it didn't have any…read morereviews, but when the first taxi told me they were out of town, and the next one didn't answer, I didn't have a lot of options. Incredibly polite and very professional when I booked the night before, they picked me up at the eye-watering hour of 3:45 am. I came out of my hotel, and he was already sitting there waiting for me. If I'm ever back in Savannah, this is the place I'm calling for an important ride.

I was genuinely excited when I first started working with Farm Bureau Insurance and this local…read moreoffice. Ty did an excellent job helping me with my homeowner's policy. The pricing was competitive, the service was responsive, and I felt like I had found a local insurance partner that truly cared about its customers. Because of that positive initial experience, I referred several friends, family members, and professional contacts to Ty. Unfortunately, many of them never received follow-up communication. Some of my closest relatives attempted multiple times to connect and ultimately had to move their business elsewhere because they couldn't get responses. Despite that, I continued my relationship with Farm Bureau and carried both my home and auto insurance through them. Several months ago, I was involved in an accident with an uninsured driver. While Farm Bureau ultimately handled the claim appropriately, the level of support and communication I received during the actual incident was disappointing. As I sat waiting for law enforcement and trying to understand what steps I needed to take, I received very little guidance from the local office. Once the claim moved beyond the local level and I began working directly with an adjuster, the experience improved significantly. Recently, I decided to move my insurance coverage to another carrier that offered better rates and with whom I had previous positive experience. When I contacted this local Farm Bureau office to cancel my auto policy, I was unable to reach anyone by phone and left a message and requested a callback. Monica eventually responded, but only through email. The communication felt beyond impersonal and transactional, with no acknowledgment of a customer leaving, no effort to understand why I was moving my business, and no appreciation for the relationship we had built. (Making me feel all the better for moving on) When I replied, I got no answer, I followed up and never received a response. My policy was ultimately canceled as requested, but the overall experience left a sour impression. Looking back, the exceptional service I experienced at the beginning feels more like a honeymoon phase than a reflection of the long-term customer experience. While I have no complaints about the initial setup or the eventual handling of my claim, the lack of consistent communication, follow-through, and customer care ultimately led me to take my business elsewhere.

Professional, knowledgeable caring group. Pleasant…read morepersonnel in pleasant surroundings, a pleasure to visit and do business with minimum wait time.

Best car rates, mortgage rates and they listen & fix any problems we encountered.read more

Spain service is the best in South Carolina, always on time very responsible and friendly I…read morerecommend them to everyone