I almost don't want to tell people about this location because it's so convenient and easy and never crowded here. I don't want others to find out about it. This AAA branch is bright and clean with easy free parking. The staff is always very courteous and helpful and I never have to wait long here. I came here to get my son's passport photos done as a premier member we can get 1 free passport photo per year starting this year! It was so easy and fast. read more

AAA Insurance - Auto Insurance Near Me - Mission Viejo, California

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AAA is the worst insurance company ever. When I quoted, they input 900 miles per year (I was not aware) for a lower quote just to cheat me in. And then they suddenly doubled the premium with some system error, and when I want to cancel, they charged me another $400 cancellation fee!! AAA is going to go downhill fast. read more

I had to stop by this office to update my car registration. They are always courteous and knowledgeable. My experience at this office reminds me why I renew my AAA Membership for the last 50+ years..it's worth every penny. Kelly Romo assisted me on this visit. She was friendly and efficient. I appreciated her patience as I asked her several questions regarding auto registration. She took care of everything including getting me an updated map. Thank you AAA! read more

I love this AAA They are quick and very polite ppl work here. They even have water bowls for dogs in the summer. Clean & always temperature controlled read more

This AAA location is great if you need basic services or something that doesn't take any special effort. However, if you have a unique situation or something that requires problem-solving or additional assistance beyond simple filing of documents, don't expect to be impressed by the service you receive. Particularly with respect to DMV related matters. As a member of AAA for nearly 30 years, I have seen good locations and not so good ones. This location definitely falls in the latter category. As I waited, I watched them turn away two or three people saying sorry there's nothing we can do when in fact there was plenty that could've been done, including confirming the recommendations that they were just glibly making regarding next steps in the process. Part of AAA's role is to assist members in navigating the process instead of saying simply oh well it's your problem not mine. I would definitely recommend this location take a second look at customer service related issues and the dismissive tone that they are using towards long-term members. And I will add this is not a one off experience here, I've tried to process several different DMV matters in the past two months and have had little if any help in the process. read more

My mom and I could not get our car to start. She is panicking and I have health issues. Our car would not start where we live in town in the parking lot of Glenneyre and Mermaid. The AAA man Jr got to us in about thirty minutes and immediately got our car started. He literally saved our day. He was very kind and fast. I hope a manager or someone higher up will take notice at how great he was. read more

This is not my regular AAA office, but it is convenient for basic transactions when I'm in the area.

Lots of personalities in here, but Dale Knight makes it a welcome and can-do place. Still a good resource for some travel planning and documentation needs. This location is so convenient read more

Thank you AAA I would have given 10 stars but that's wat it is for now Devin is a great technician fixed the problem right away feast information very helpful thank you again read more

Terrific services offered here. Skip the lines at the DMV. HOWEVER -- occasionally awful service by incompetent and slightly rude employees. Came in today, as specific told to do by the RSM branch last week, to pick up registration stickers. Which were paid for last week. The old ladies here argued with me that I hadn't paid the DMV fee. (They didn't check, they inexplicably just assumed, despite my insistence to the contrary.) They insisted I get out of line and call the dmv and go through that nonsense -- the stuff that I'm paying AAA to avoid. Yep. It was already paid. Just like I was told by the Ranch AAA folks. Just like I told the ladies here about five times. Did they apologize or admit their mistake. Of course not! Then they insisted that I must have just paid over the phone, because "now it's clear." No. It takes two days to clear. I know this because you folks told me that. So you're either incompetent or a liar. Or both. Next time listen. Or admit you were wrong. It's not that hard to it be so awful. Some Dreadful women here. (And a few pleasant ones.) And I will openly admit my patience for incompetence is non-existent. IDEA: send the miserable employees to the DMV!!!! They'd do great there. That said........ Still 100x better than the DMV. read more

Not sure why the reviews are so bad, but I just wanted to mention that my experience here was great! I was impressed with the nice customer service at this location. I came here on my lunch break a couple of weeks ago to pay for my DMV registration fee and it was a quick in and out process to get my registration sticker! On my first visit, I was checked in fast and encountered two of the employees here that were really nice and helpful. If I were to sum up three words to describe my experience here it'd be quick, friendly, and efficient. read more

We went today to AAA in Mission Viejo to do a transaction with our 2 small pets. I got a weird look and feeling about it. Nobody bother to ask If they were service animals or mental support. An employee walked by us and made a comment "Not a place to bring dogs" i confronted that employee and she said the comment was not directed to us! I was wondering who else I noticed another employee making another comment to the receptionist. People be more professional and address the issue as such, not behind our backs!!! Including one notary! Asked us to come back later with a document they didn't need it according the second notary i saw for the second time. Maybe more training is needed!! read more

I required battery service twice. Cory C. Came out both times. He was prompt and very professional. I highly recommend Sea Country. Ken Y read more

A friend of mine, who is Brazilian, has visited this location for the past four years. She has always gotten all services for the DMV here. This year 2021 in August she visited this location again to renew her registration tags and a change of title. The first time she was there a young man helped her. He said that the title paperwork was filled out incorrectly and she could not complete the title transfer nor pay the tags. She called me to ask what she should do. I suggested to return to that same location and talk to a different person. Disgustingly enough, this was the worst thing I could've told her to do. The older Caucasian lady treated her so unkindly that I had a call from her right after she left that office crying uncontrollably. We all know that you can pay registration tags but you might not get the tags. This is what was urgent to her since she did not want to pay late fees on it. The older Caucasian lady proceeded to say exactly the same thing that the young man had told her at the beginning. So I did review the title paperwork they were talking about and all seemed to be correct. So I decided to guide her through the process of doing everything online directly with the DMV. A few weeks later we received an email directly from the DMV saying that all the forms were reviewed and excepted as is. She was not missing anything and everything was in order. I wish I can say that the DMV is on top of their technology but we all know they are not. So, since we were having problems with paying the tags online I decided to go with her to this location for a third time. Fool me once shame on you, fool me twice shame on me. For me three times.....that's just stupid. (I really wanted to give them the benefit of the doubt. ) When we arrived we were helped by the same older Caucasian lady. I was able to witness the horrible customer service that came from her. She proceeded to throw the member cards back to us as she scolded us: she reminded us what to do, she pushed a few forms that needed to be filled and tried to dismiss us. This time I had the email from the DMV stating that they were excepting the form just as it was. They had not found any errors. I could tell that she was determined not to help us or to give us what we need it. I let her read the info on the DMV page. But she was fixated to look for any and every excuse that she was right. She flexed her muscles as she said, " I have direct contact with the DMV". She proceeded to call the DMV and ask the questions that she thought would prevent us from getting the services we needed. I could hear the responses from the DMV representative, " Just get her to fill out the pink correction form and we can do it." Since she did not like the answer, she pointed out another mistake. In the six boxes where one puts the mileage, the numbers were entered from the left instead of the right, leaving the last box blank. THE DMV HAD ALREADY FOUND IT AND SAID IT WAS ADMISSIBLE! Of course, the employee did not mention this to him and so he was forced to say that the title was inadmissible and we couldn't transfer it. At this time the manager heard and walked over. As I explained the problem of the first, second and third visit. The employee admitted we could pay the tags but would not get them physically. Once we payed, I walked over to the branch manager letting her know of my concerns in reference to my friend, "Is this because english is limited to her, or perhaps her color? " I never like to use that as an excuse for bad behavior but, she has paid the tags for the same car for 4 years in that location. The only thing that was changing is that it was no longer going to be under the company name, it was going to be her property. September 2021- We just got back from a secondary location in Irvine. We walked in, handed them the title (With the so called errors), showed her the info on the DMV website of were our case stood, and she handed us the registration tags since we had already payed for them. It took us less than 5 minutes. She kept the title in order to mail it in for us. AAA, why do you charge people to deal with DMV attitude? Please look into this branch. read more

AAA Insurance - Auto Insurance Near Me - Mission Viejo, California

Great location! X'ania helped me at the front desk, she was cheerful helpful, and fast! I was there for a title transfer and I was in and out in no time. Thank you X'ania I will definitely come back to this location for future service. read more

Horrible customer service. J Sladek was not helpful when I was trying to understand fees I was being charged. A little more Grace is definitely needed. Over staffed and rude. read more

Service and Speed. I wasn't in a hurry and was prepared to wait for long lines and surprisingly it was a nice and smooth day. A nice young lady helped me. Thank you! nice day! read more

Liz was amazing! We have an international trip coming up and she was so thorough with answering our questions and really took the time to make sure we were all taken care of! read more

Vanessa Pappa helped me to plan and book my trip to Japan and Thailand for April. I got an amazing deal through her!!! I enjoyed her outstanding customer service, she is always super friendly, and she is very knowledgeable of all travel destinations, products, and options. Vanessa made me feel all excited for the upcoming trip. She is an avid traveler herself and can offer a lot of tips through her experiences. For the search of tours, she also was very creative to find what I was looking for. Nothing was overlooked, including a reasonable priced Travel Insurance. I can highly recommend Vanessa to anyone to plan the next trip to anywhere! The location of this AAA Office on Puerta Real is very convenient off Crown Valley Pkwy near the 5 Fwy, it has ample parking, and when you enter you always receive a friendly greeting from the well-trained, professional staff. The office is clean and organized and has a good size waiting area. The wait, if any, is always very short. My trip to Japan/ Thailand was long waited for due to COVID and finally my son and I were able to go. It was an amazing trip we both will remember our life time. As a matter of fact, we are planning a return trip for this winter to Japan. Again, thank you very much Vanessa! I will be back... :) read more

AAA Insurance - My son and I at Tokyo Tower, April 2023 - Auto Insurance Near Me - Mission Viejo, California

Came in to renew my car registration, the woman helping me was great! I can't believe how easy and convenient it was. No lines and it didn't even take that long. I was in n out within 10 minutes. read more

I highly recommend this AAA location due to its excellent customer service. Specifically, I'd like to make mention of my amazing experience with Ashley. She was not only knowledgeable and helpful, she was beyond delightful! Taking care of any DMV type issues can be very frustrating and/or confusing. Having Ashley's help today made all the difference in the world and honestly... fun. BIG SHOUT OUT to Ashley Thank you for making my experience a joy rather than a hassle or inconvenience read more

I've been a member with AAA for over 40 years. I visited many of their offices over the years. I always had good and positive experience with each visit. Last Friday, I visited the office on Puerta Real and let me tell you, the experience was exemplary. I had to get lots of my signatures notarized. The office in Laguna Hills did not have enough staff to handle so many signatures at once and they referred me to this office instead. After checking in, Joshua Nuno was assigned to assist me. I had to wait a few minutes for him to finish up with another customer. All good. Joshua was aware of my needs and he greeted me with a smile and offered to assist me. The entire process took almost 1.5 hours. Joshua never once complain about the amount of work he has to do. For those who is not aware, for each signatures he notarized, he must write down in his notary log, my full name, address, driver license # and expiration date and the name of the document he is notarizing. Needless to say, it was a lot of writing. Most people would have given up less than half way through but Joshua just did it with a smile. I've never met a more patient person. 5-stars is not enough for his service. This is not to say that Joshua is the only one that gave excellent service. The rest of the team in the office was also very friendly and professional. I felt very welcome the entire time I was in the office. read more

wow. Have loved AAA for years. Now that I need them, after an accident, their service has fallen off to a shocking low. Nearly 3 hours and still waiting by the side of the road. Impossible to get someone on the phone. CHP threatening to tow my car, at a cost of $100's, since AAA fails to show up. Promises of arrival times that come and go. A woman alone by the side of the road at 11pm, and MAYBE they'll be here in 45 more minutes. What a shameful collapse of a once-reliable service. read more

Great customer service from Suki. Just did my normal DMV registration renewal and she was helpful on a smooth transaction from start to finish. Note to those reading this review: This location is not crazy crowded like the other branch on Alicia. Wait time is quick... read more

Came here to renew my registration. Suki K. was so professional, helpful, and efficient. She walked me through every step with kindness, clarity, and without pressure. Got my sticker right then and there and was in and out of the place in less than 10 mins. read more

They are send the new card but already is expired , they are increasing my insurance before new year

Went here yesterday and from start to finish the people helping me were incredibly nice. My issue ended up having 3 of their staff helping me, and they were all awesome. It was definitely a team effort and Socorro was the one that brought it over the finish line. She was patient and thorough and was able to fully resolve my issue. Everyone at the office was very friendly which is why I like going to AAA in the first place. read more

I was stranded 200 miles away from home and called AAA for a tow and they never showed up. I called numerous times and waited 4 hours on the road side in the 110 degree weather until I had to call another Tow company to get out of the desert. AAA states that if you make every effort to contact them and they don't show up, you have every right for reimbursement. This incident is all documented but yet 5 months later after being told I would receive a refund for the towing expenses, I had not received a response after several calls and visits to my local AAA office. Recently in the AAA office south Mission Viejo, I was told I would not receive reimbursement but I could have a year membership for AAA roadside assistance for free. read more

We have had AAA roadside assistance for 35 years and have noticed that the last year or so they have really declined. The first issue we had was my underage son broke down. They never showed up after 3 hours of him waiting. My husband had to leave work and got and help him. My son is 18 now and he broke down again and the same thing. They never showed up, so my husband had to help him. My husband's car broke down about two weeks ago and it took them 2 hours to get to him. Now today, our truck broke down in a lane and they told us we were top priority. It took them over an hour to get to us. We have been sitting in a turn lane blocking traffic for over an hour. I'm going to look into a different roadside assistance. We pay almost $300 a year to have this and have been certified disappointed. I do understand that it can take a few hours, but they not showing up at all two different times when my underage son was waiting is what I'm most upset about. read more

AAA is the best, and so is Josh!! Josh has helped me with numerous transactions, he answers all my questions in great detail and he's very efficient. Thanks so much again for your help! read more

Very friendly and efficient branch. Socorro was very nice and helpful with obtaining my international Drivers Permit.

Dumbest choice for a location EVER!!! Seriously, what were they thinking? This is my second attempt at going to this location and giving up when the only parking available is 2 football fields away. They are at the end of the strip mall and share parking spaces with several popular businesses. You either have to sit blocking traffic waiting for someone to leave to get a spot close by or go all the way down to target and there's still no guarantees there. It was the absolute height of stupidity to put it in this location. Drove to Laguna Hills instead yet again! read more

Great people Major staffing and scheduling issues Lunch hour just doesn't have enough staff. Next visit will be wonderful when you are able to hire enough staff to accomodate. your valued guests who pay for your service. And likely are infrequent visitors so that is your special moment to overdeliver and respect their valuable time. Covid is over. No longer can defer to that as an issue. I expect aaa corporate has cameras at locations and can choose to budget for service or just morph into a government type of wait and wait dna reflecting an aging brand Appreciate the manager reading Yelp If only aaa corporate would they could help this location. The staff is just incredible. Kind. Smart. And caring. And we'll trained. It's just about getting people to handle th load at this point. Best of luck in that decision read more

Danalyn helped me out with my title transfer for my new motorcycle super informative and sweet got everything done in a fast time also had tim explain their insurance policy's and was very professional and cool. read more

best AAA ever! I've been to 3 locations and this is the best one! The supervisor and employees went beyond their way to help me!!!

Huge thank you to AAA for straightening out bad DMV advice and getting all the paperwork fixed.

Was in and out in 12 min. Best location I've gone to and the staff was also very kind

The staff here were so helpful and made a horrible day tolerable. I wish they stop doing business with Aliso Veijo Towing (AVT) since those guys are not compliant with AAA regulations but they did help set them right and get what I needed done today. thank you read more

Love using this location. We have several vehicles for our business and everyone here has been exceptional. 5 star for their patience, assistance in helping, and friendliness. Thank you! read more

It must be the best place on earth to work! You don't even have to work! I walked in to pay my registration this am around 10. Waited on the white floor marker awaiting service from my local AAA. After standing there for a few minutes the lovely lady at the front said she'd "Check me in". She took my card, registered my presence in a computer and I was told to sit in the waiting area for service. There was one customer in the store at the time and when the one customer left I'd stood up to count 5 people behind the oval enclosure housing six or so stalls. Three of them were huddled around a computer monitor, oblivious to me waiting and the other two were doing nothing. A few minutes later a lady and two accompanying children walked in, straight up to an open service window and got served instantly. I then went back to the check in lady and asked if there was an issue with my check in info or if they'd simply forgotten about me waiting amidst their fun time together behind the enclosure. She looked backwards at the crew of slackers as if to hint at one of them to come forth. I went back to the seating area and then was fictitiously told they'd called my name. They may well have in the bathroom or in their dreams but NO-ONE called my name in or at the waiting area! You've gotta love being lied to when complete incompetence seems to be their MO. I was seated in the assigned waiting area, no phone, no distractions, just waiting and NO-One called my name.) Whoever is in charge of this new AAA office is clearly over their head and rather incapable of managing staff as they so blatantly couldn't give a crap about their members being ignored when the store wasn't serving even one customer. In a head to head comparison the worst DMV office in CA would be an serious upgrade to this Mission Viejo AAA. Do yourself a favor, go to ANY other AAA unless being disrespected is your thing... read more