Great service by teller Andrew today who helped me sort through bills for new bills to celebrate Chinese New Year. He also hooked me up for a couple stacks of red envelopes. Great experience for my business account, personal account, and also my teen son's account. Thank you Chase Bank! read more

Great service. The lady who assisted us with the notary services was very helpful and managed to fit us into her schedule without an appointment. read more

I've had my business account at Chase for about four years... I regularly order checks for my business. For the last four years, I have been overpaying/ordering unnecessary checks because other branches had pushed the higher quality check books on me without offering cheaper alternatives (keep in mind. I had already asked about different alternatives and they said there was nothing else available.) Huge Thanks to Koa, for helping me order my checks as well as looking out for my company's best interest. I was able to get the same amount of checks for a third of the price, and left the branch feeling like my business there mattered read more

Great customer service from Francesca. This is my first visit to this branch and they continue to give me money and great attitudes. I will always bank at Chase. Thank you! read more

The best bank ever! love this branch private banker is very helpful and the tellers are friendly

I love chase bank it is the best bank ever. I am so happy with my service and I will never leave

This bank has very lazy workers. You're telling me you're gonna close 30 minutes early when you have 3 people at the door waiting to come in? One can understand closing 5 or even 10 minutes early but this is just ridiculous. Not to mention it is an insult to workers who, regardless of exhaustion, have to work back to back hours. I really hope you guys either step your game up or step out. read more

Most Chase banks hire people that are not customer service oriented. The branch on Crown Valley parkway, Laguna Niguel needs improvement with C/S. The branch on Greenfield, Laguna Niguel, Fabien, not C/S oriented. El Toro Rd Chase, The manager there in Laguna hills was rude to me, however that was some time ago. She told me I was lucky to use her desk to call Chase, by phone. Corporate HQ has issues, with hanging up on people. Most issues with Chase don't get resolved because a person has to call, chase by phone, or email them. Problems like mortgage, has to be done by phone. Chase, allowed a company to remove my money $ because Medlife Pension Company, told Chase Bank, I was deceased. *If you have an account with Chase and you have a mortgage, there then Chase will take money out of your account without your permission, happened to me 2012! Other issues with Chase we had history together. Overall would not continue to make Chase my bank. read more

My review, and I don't leave many involves just the simple act of communication. Being that this is a financial institution I would expect higher than average abilities in communication from the employees and even more so from positions of mgt. I thought I was asking very easy questions regarding a financial family matter and the two managers (one was Sal) seemed to not want to answer questions rather misdirect their answers to a different topic. Felt like how it might feel talking to a politician. I left more confused than when I went in. Is it me, or is Merica work force just getting dumber? Are we just hiring robots? That can't use simple comm skills? read more

I own a business in the area and always do my transactions in this bank. I never go somewhere else. I would like to recommend this location to everyone. Francesca and Jessica are always there to greet every customer with a wonderful smile. They make banking fast and efficient. That's what I call exceptional customer service! read more

Wow!!' Here at chase unfortunately getting the run around for 2 small checks totaling 1,050.00. Was not greeted by Francesca. I proceeded to explain I was here to cash checks and she replied. If you don't have an account with us it's 10.00 per check. I smiled and replied no problem. I was waiting for about 10 minutes and still no cashing of the check. I asked her what the managers name is as She mentioned a different name and then called a Jessica Martinez. I wanted to speak to manager. Jessica came out to ask me what I was there for. I explained and in the process let her know how rude this teller Francesca is. No communication at all. Instead of Jessica addressing the customer service concerns they giggled over it?? This is why I would recommend no one does business with Chase. There tellers well in this case Francesca is not a good representation for chase bank. FYI I was also there to open a business account but changed my mind after this experience. read more

I recently mailed a check as a membership donation to a PBS television station. Being aware of "check washing," I mailed the check inside the Laguna Niguel post office. Unfortunately, someone intercepted the check, scrubbed it and changed the name of the recipient from "PBS SoCal" to "Mirza G......; the payable amount was changed from $60 to $1000. I called Chase as soon as this fraudulent check appeared in my account (online) to alert Chase. Apparently, Mirza was presented the check at a branch and, with the help of a not-so-alert teller, was able to walk out of the branch with $1000 cash from my account. Over the next 2 weeks, I talked to numerous people at Chase. All agreed that I was a victim of fraud. When I repeatedly asked when I would be reimbursed for my loss, which was aided by Chase, I was repeatedly told that before Chase would reimburse me, they needed to complete their "investigation," which could take as long as 30 days. As I had numerous medical bills I needed to pay, my need for the money was urgent, and I stated there was no reason to make the reimbursement of my money contingent upon Chase completing their investigation. Out of frustration and disgust with Chase, I filed an online complaint with the Consumer Finance Protection Bureau. The next business day, I received a phone call from a woman at Chase. She acknowledged receipt of my complaint, but could not tell me when Chase would put the $1000 back into my account. The next day, I FINALLY saw that Chase had put the $1000 back into my account. I have not heard a word on the status or outcome of the lame "investigation." I have since talked with two friends who experienced the same check washing scam. Their banks put the funds back into their accounts within two business days of their reporting of the crime. It is noteworthy that both of their banks were CREDIT UNTIONS! Kudos to the Consumer Finance Protection Bureau! Their website is user-friendly and they get awesome results! https://www.consumerfinance.gov/ read more

This branch SUCKS. Their customer service SUCKS. I will never go here again and I'm contemplating closing all 7 of my Chase accounts because of the absolutely horrendous service I received today. I've been a customer since it was Washington Mutual, well over 20 years. Unbelievable. read more

I came into this branch on the advice of a friend when I was getting absolutely no where with the people in the Aliso Viejo branch. Twice now I've been in there with problems that were over my head. They didn't make me wait. They didn't give me an 800 number to call. They sat down with me quickly and went right to work on my issues and got me the best resolution I could have hoped for. They know how to treat people. Any time I need to go inside a branch, this is where I'm going. read more

Worst Chase bank ever!!!!!!! Your ATM has been unable to take deposits for a year now. I've walked into the bank and complained multiple times they keep saying they will call somebody but it never happens. Most of my neighbors have complained as well but nothing seems to get done. The manager who I spoke was nonchalant and rude and he should not be a member of management at all. Unfortunately I have to drive 5 miles down to another chase to get awesome service and an ATM that seems to always be working. read more

Horrible service, I wish I could leave zero stars. We waited for 20 min to talk to some just to add a name to an account. After patiently waiting Lena, their private banker, comes out and said we had to make an appointment, it's not 4 and they are closing. I've been to many chase banks and no appointment was necessary. read more

I originally gave Lena five stars but now have to change it to two stars. She was so worried about getting a good review that she didn't do her job. It has been two weeks and we haven't received our cards or checks because she put the address in wrong because she was too worried about selling us on different kinds of accounts and cards. Nothing has done right after she set up our accounts read more

I have been a Chase Bank member for many years. Loved Chase until I had a very bad experience with the bank manager Angela. I have worked 20 years to protect my banking and this lady destroyed it all. We were questioned about a deposit we were making and then were threatened to be investigated by the CIA. I suspect this all went down because I entered the bank close to the closing time. I reported the incident to our client relationship manager Karla. I got a call from her boss and explained the situation and the danger we were put in by Angela. I even asked him to pull the camera footage as proof. He basically blew me off and said it was never going to happen. So Angela put my life in danger, basically called us thieves and threatened us with an investigation, and our company who has done good business was basically told there was nothing they could do. Angela got no write up or reprimand. I could not even schedule a meeting with Angela to let her know how she made us feel and what she did was WRONG! Chase has taken no responsibility for what happened even though they know they have video footage. My warning is stay away from this branch and even more so stay away from a Chase Bank who allows this women to put my life in danger and indirectly accuse us of being criminals and was going to call the CIA. Shame on you Chase Bank for allowing this. I have realized today that you are nobody to a bank. You're not a customer who deserves respect, but simply a bank account number to them. What's worse is they even admitted to me that Angela can be harsh. All I have left here is my dignity to tell my story and maybe it will make you think twice before opening an account at this branch as this could very well happen to you. read more

I like this branch better than the one in Aliso Viejo. There is a young lady that works there. Very beautiful. Should be a model, anyways, she treats me like an old friend. She remembers me when I walk in. We will chat if she is helping me. No stuffy attitude. When I come there I look forward to seeing her, if she is there. On the other hand, I miss the older German lady teller. She's a class act too! read more

UPDATED SEPT 6: $8000+ STILL MISSING due to Chase having returned the funds incorrectly to the issuing bank. Multiple calls to Chase Claims escalation department get me the same old story, "I understand how you must feel (really?) but unfortunately there is nothing we can do". In other words, "we messed up but it's not our problem anymore". I asked for number of their legal department and they refused to give it to me. Onward... ORIGINAL REVIEW I used to prefer going to this branch because in the past it seemed the staff was better informed. CHANGE THAT! I have had a kitchen leak and received a two-party insurance reimbursement check from my mortgage company (the insurance co paid the mortgage company and I had to file a claim with the mortgage company). Chase on Alicia and Hon gave me the WRONG info as to how to deposit it (see separate review) so I had to re-deposit the check. The second time, I went to this branch. First, I called Chase again to make sure the check was properly endorsed and they said the only reason it was returned the first time was because it had been deposited into an ATM machine instead of with a real live teller. Again, this was done per instructions given to me by Chase on Alicia and Hon. So -- at this branch: 1) They accepted the check even though it was still not properly endorsed (I had endorsed it per Chase's instructions. 2) They then said "oops we have to reverse the deposit" after they decided they should not have accepted the check. The next day when I checked online the money was still in my account. I called to ask if I could use the money, since they had not reversed the deposit. They said they had not reversed it by EOD so it was no longer possible to reverse the deposit, but they still did not think the deposit was acceptable. 3) Then they said I should not use the funds because their Back Office might catch the error and reject the deposit. This did not happen. In fact, Chase received the funds from the issuing bank on July 26. 4) Nevertheless, one week later, a manual removal of the funds (almost $10,000) was effected from my account. Note that by this time Chase had been sitting on the funds for a week. The staff explained that they felt the check could be contested in the future due to improper endorsement and so they issued a return of funds. The issuing bank could not void the check and issue me a new one because they said they had never received the returned funds. By now we are talking August 2. I drove to Chase and was told the issuing bank should receive the funds by August 5 latest. August 9 the issuing bank still did not have the funds. Chase now had been holding my $$ since July 26. Finally on August 12 Chase called me to tell me the $$ had left Chase and that issuing bank should receive funds in two business days. August 24 the mortgage company tells me they still cannot find the funds. I spent an hour on the phone with Chase customer service, who finally found a reference number for me for the return of funds. The mortgage company still cannot find the money even with the reference number because Chase did not provide enough info on the return of funds. Meanwhile everyone else has had use of my insurance reimbursement funds except me. Plus, imagine the interest charges I have had to pay while Chase has prevented me from using these funds. I have called this branch this morning and asked for someone to call me back urgently but no response. That is the last straw, hence this review. Beware if you have anything other than a normal banking transaction and triple and quadruple check proper procedure or you might end up losing the use of your money for over a month like I did. See separate review about Chase on Alicia and Hon read more

Chris is the nicest, most caring person I've worked with at any Chase location. He is always so very helpful and he deserves the recognition! Thank you Chris! read more

Lacey Loud (a personal banker) was exceptional in customer service. So friendly, helpful, and thorough in her work.

This branch is awesome. The staff is always so friendly. They always treat me with respect even though I go in there looking like I'm homeless or up to no good. The banker Amin is super helpful; he helped me open my accounts and is super patient in answering all my questions. Plus they're so conveniently located, I've straight up walked there from my house. Definitely going to stay with them. read more

Of all the banks I have used in the past for both, business and personal banking needs, Chase at 28131 Crown Valley has surpassed all my expectations and set new standards. Brett, Aiden, Lacey and their colleagues excel through customer service, professionalism, knowledge, business acumen and a great sense of humor. Anyone who is looking to improve their banking experiences and/or to explore the possibility of changing their business banking provider, this Chase branch will not disappoint! read more

Mr. Munoz helped me set up an account and get signed up for a credit card. I'm very happy with the service and products that I received. The location was nice and I'm a sugar addict so I took like 4 pops from the bowl. Sorry, but in the eternal words of Dane Cook, "thanks for the candy!" read more

Visits are always fast. Employees are always friendly and helpful. But it's pretty obvious that the Branch Manager has no idea what she's doing. Every time i come in, she's always yelling at someone, and everyone can hear if you want to or not read more

I came to the bank needing to wire some money. First I was told there is only two bankers who can help and after 30 minutes of wait they both when I ask for help told me they are busy with a rude attitude. I find it amazing that chase bank with all the customer service is treating a long time customer this way. read more