After being a customer for over 25 years at this location, I have to sadly say that their service…read morehas been less than stellar and they have a nack of not getting back to you in a timely manner. This Allstate agency was much better when it was managed by Mike Romero and Teresa. I would always get the answers I wanted and I felt welcomed whenever I paid them a visit to the office. Since moving away from Watsonville, I would always rely on emails and phone calls to get the simple answers to my questions but this office and it's staff for some reason (Adelina and other folks to be exact) are hesitant to answer your questions in a timely manner, sometimes for days you would not hear back from them. I think there is no reason why an question cannot be answered now that we have the fastest form of communications around (email). I think it's just the lack of discipline and concern of customers needs that defines the downfall of this office and its staff. Management, please take note of this behavior. This is what really frustrated me in many ways, especially from my distance to this office, yet I remained a loyal customer. I finally was fed-up and decided to find a location that's closer and more easily accessible if I had to pay them a personal visit. What surprises me is that there are 2 reviews here, the oldest one pointing out the same deficiencies and that was more than 4 years ago. My, how old habits never die. I have recently signed-on with my local agency closer to where I live now. Not only do I receive emails back the same day with the answers I have, but I can also feel the energy of concern and the way my new local agent writes the emails back to me. Very friendly and caring. They are more precise and competent in the work probably because they actually care about what they do instead of doing only what they care about. I was fortunate to work with the previous owner, Mike Romero and his staff back in the 90's and early 2000s. I hear that he works out somewhere in Arizona now. I'm glad for him and I'm sure his customers are glad as well in return.

The absolute worst. Avoid them, especially Adriana DeLaTorre who was rude, disrespectful, defensive…read moreand inconsiderate right off the bat when I called to terminate my insurance with them after I voiced my concerns and frustrations with their lack of transparency in regards to the ridiculous increase in my auto insurance policy. You would think a true professional would demonstrate empathy to a customer in this position (seeing as Im not the only disgruntled customer that has been experiencing this under their insurance) rather than making their business look even worse. My experience with her only validated my decision to leave their services. After being a loyal customer of theirs for fifteen years, leaving this janky insurance to go to AAA was the best decision!

This place just takes your money. They have my address wrong billing who knows who and there so…read morefast to take your money and not inform you of what's happening to your policy until you start getting calls from the actual insurance saying your insurance has been cancel . There letting ppl ride around with out insurance while there getting money just for being the broker! Bad service and she couldn't even keep it professional on the phone lost her composure and hung up! SMH! Stay informed and asked questions when making a payment. They will over look that your policy is cancel and still take your payment thinking your fully insured! Payed $170 for full coverage each month....and that's the treatment I got in return! Now they want me to pay 700 to reopen policy yea right!

From the owner: LIS Insurance Services specializes in auto, home, motorcycle, recreational vehicle, and business…read moreinsurance. With over 20 years in the insurance industry, LIS Insurance Services has the experience to help you find the coverage you need at a price you deserve. We pride ourselves on being your local neighborhood agency, and our staff can speak both English and Spanish in order to better serve our customers. On top of that, we work with several major insurance carriers so that you get a wide variety of insurance options at prices you can afford.

Been a customer for a few years and called in the office to get a quote for a vehicle I was…read moreplanning on purchasing. Spoke to, I believe a margarita at 1148 am and was told she would get back to me very soon. 24 hrs later still nothing. Get your insurance somewhere else. Avoid this place

No roadside service and they never ever ever answer their phones! I have been calling for days and…read morenobody I mean nobody answers the phone!

They have a few services. They sell home, auto, health and life insurance. They also notarize…read moredocuments. I'm not sure if they offer other services. Customer service is great. They do return phone calls. Gloria the manager is great. She is professional and very helpful. Hablan espanol-

Came here to get my business insurance, Naomi was very helpful she made the process super easy and…read moreconvenient. Ended up switching my auto insurance and going through them as well. Overall very happy with their service, they treat you well and make you feel welcomed every time you go in. Thank you

Great team. Very knowledgeable and friendly. We trust them and would recommend them for any…read moreinsurance needs.

I have a Long time whis Rafa Suarez As my insurance agent with excellent service and great…read moreknowledge in what he does, he always tries to give the best of himself to the client.

I went in to reinstate my car insurance and get my car registered. I haven't actually been inside…read moreAAA for years, staff was very courteous and extremely helpful. They went above and beyond.

We absolutely love our Watsonville AAA office on Green Valley Road! The staff is knowledgeable,…read morecourteous and friendly. This office is well trained and supervised. Take it from a person who's business is customer service. Kudo's AAA, Watsonville, a valued community partner.

I was with Mercury for many years and have switched to Farmers…read more Derek and his team have gone above and beyond in explaining and triple checking every discount available to me and because they care so much about the clients, they have taken a personal interest in lowering my cost. Derek was referred by a friend in that area and he was kind enough to take me on even in another city as I live in Los Angeles They are sympathetic due to this hard economic climate and do everything in their power to make it affordable so I will be protected in these times of SUE HAPPY. I do not want to risk losing my home or going broke for some crooked bandit to leave me without the proper coverage. I will now look into a life insurance policy as I would hate to be kicked out of my home if something should happen to my husband because I could not now afford to pay the mortgage without my husband's part and this really worries me as we all have to check out sooner or later and I don't want to live my older age on the streets. Being with Framers a reputable company gives me peace of mind. Derek and Gina Thank you for being compassionate human beings not just some hard sell agents.

From the owner: At the Derek Diaz Farmers Insurance Agency, my priority is to ensure that there is a sense of trust…read moreand community with our clients, and we pride ourselves on our excellent customer service. My experiences as successful local business owner has provided me expertise in serving families in the Santa Cruz, Monterey, San Benito & the Santa Clara County areas. With this community experience, I am able to extend a helping hand for all of your insurance needs! CA Lic. #0783434

Dwight is a gentleman with excellent follow through. He is always working to maximize my return…read morewith the best product he can find. I highly recommend him for all insurance needs.

If I could give Dwight 10 stars for excellent service I would. He has not only helped myself and my…read morefamily with a myriad of issues and insurances but his prices always beat even the super low priced competiters.

Analy was great to work with. She made the insurance process simple and easy to understand. She was…read moreresponsive, helpful, and got everything taken care of faster than I expected. Definitely appreciate her help.

I've been working with Alexia for over a year now, she is amazing sales rep very attentive very…read moreresponsive in a timely matter, always answers my questions as small or big as they are! I definitely recommend calling her and having her help you out with your quotes. 10/10