Jill & her team are great. Kyle and Cindy are always quick to respond and help whenever there is a need. I am very happy with their service and highly recommend them. read more

RAVE REVIEW I've been a loyal customer of State Farm Jill Judd, insurance agency #0D28538 for a more than a decade, which is basically forever in insurance years. They've consistently blown me away--in the best possible way--by finding great coverage at prices that don't make my wallet cry. Their staff is so responsive I'm convinced they have superpowers or at least a secret stash of caffeine somewhere. Kyle Delancey is always ready to answer my questions or tweak my policies without making me feel like I'm asking for the moon. Fantastic service, ridiculously knowledgeable agents, and zero stress. Five stars--mostly because they won't let me give six. Dale & Patti Mills read more

I've insured my home and autos with Jill Judd State Farm for years. The friendly and knowledgeable staff respond promptly and provide excellent service. I highly recommend them. read more

Jill is both a great person and an excellent State Farm insurance Agent. If you had a claim, or needed guidance, or just wanted to associate with a SC area neighbor for your business, you couldn't find better than Jill Judd. She has taken a leading roll both in her office and her industry since joining State Farm as an Agent over two decades ago. Reading her profile reminded me of how she stands out in this industry and in this community. I'm copying her 'about me' section from her site as I think it is sincere, rings true, and is worth knowing if you are searching for a partner, advisor, neighbor and friend to work with to guide your family through the insurance portion of your family's planning. ABOUT ME Our beautiful state of California is rich in natural resources, diverse populations and extraordinary people. I am lucky to be a steward to all in my work as a State Farm Agent. As a 4th generation Californian from the Santa Cruz area, I am honored to serve my community as your advocate for personal and business insurance and financial services. From the Auto, Home and Life Insurance side - I care about what my customers face at each life changing moment. Whether it's getting a first driver's license, protecting a home, dealing with illness or planning for the care of a family member. I want to know they are prepared for what might happen so they can relax and enjoy life. From birth to death, I am grateful to be a part of the conversations that bind us. Together we craft plans, balance risk and think creatively so they can navigate unexpected situations and recover with dignity, control and a path forward. I come from a large family of entrepreneurs who have built businesses in construction, medicine, design, hospitality, engineering and computer programming. It gives our office a unique perspective in the commercial space and an understanding of the challenges business owners face with demands on time, HR support, ever-changing innovation and financial considerations. It's a comfort for our customers to know they have our knowledge and experience on their side so they can confidently return to running the business of their dreams. As a 22 year State Farm Agent I enjoy getting to know our customers and the lives they've made. We support them with our highly professional yet personalized insurance and financial services team. My team and I believe in continued professional development. We are students of the industry. We read, study and advance our knowledge of the issues our customers care about. Give us the opportunity to support you as well. Call or email anytime. We are proud to support the arts, financial literacy initiatives, music education, youth programs, women in business, senior centers, animal care programs and cancer research. When not in the office we'll be outside with you, hiking, running, gardening, golfing and dog walking. read more

I have been with Jill Judd's office since 2014. She and her staff (shout out to Kyle) have been uniformly terrific--professional, kind, and courteous. She is also deeply human. When I first shifted my insurance policy to State Farm, she and I connected about tragedies we had both experienced. Jill is a local with strong community commitments. I strongly recommend her and her office. read more

I am starting a new policy. Excellent custom service and response time. Thank you Cindy!

If you would like any level of customer service DO NOT GO TO JILL JUDD. We went to get a policy that would allow us to also have a personal articles policy for my engagement ring. Since we had the opportunity to add a few other items at almost no cost we did. About 7 months after starting our policy my watch screen cracked. I called the office to speak with Kyle (which took about 3 times to get an answer and also followed up over email with no answer) to ask the potential effects of making a claim within the first year would have on our policy. I was told that this claim would have no effect of the policy moving forward so I proceeded. About 9 months after having the policy we attempted to add our computers under a personal articles policy which I was told by Kyle that the policy had been added and we were good to go when 2 weeks later I received a letter in the mail stating the policy had not been approved due to a prior claim... I again had to track down people in Jills office to get some answers and guidance. When I finally got through Jill informed me that our personal articles claim would not be continued into next year but that she would follow up with corporate and fill me in once she hears back. A few weeks later I followed up with Kyle over email and cricket then followed up again still crickets then I called and they said Jill would return my call, crickets and then I called again to finally get the answer that they will not carry the personal articles policy and we will need to find other insurance. I would have NEVER heard back had I not been on top of it and continued to follow up. There look to be many other state farm brokers in the area. I advise looking elsewhere. read more

I have received exceptional customer service from Jill's State Farm Insurance Office since 2013. I refuse to work with any other insurance companies. The Capitola State Farm Insurance team is elite. The staff has always been friendly, helpful, and efficient. Jill, Kyle, and Cindy have always been transparent with policies that are best suited for my needs. In my personal experiences, I have almost always worked with Cindy in completing my objectives. Cindy exemplifies role model customer service skills and always competes my insurance requests immediately. I am truly thankful for this insurance team and I would recommend their services to all. read more

When my Prius was dinged in a parking lot, I could tell that it would take a major repair. I am really pleased with the service from this local company. Their response to the claim was timely and they recommended an excellent auto body shop. The shop received the insurance papers immediately and my Prius now looks like new. I would recommend both State Farm and this agency. read more

Jill Judd and her staff are very prompt, friendly and efficient. Her staff provides great customer service and always go the extra length to make sure our insurance questions are answered and needs are met. They've helped us with our daily driver vehicles, antique automobile and even a golf cart. read more

After years of being frustrated by dealing with giant insurance companies where I was even less than "just a number" I decided to switch to working with an agent. Jill helped me navigate through purchasing homeowner's insurance for the first time (yay!) and saved me $ on my auto policy. She also told me what I DIDN'T need, which to me says a ton about her professionalism. Having a solid set of insurance policies that aren't breaking the bank is a huge weight off my mind. One of the guys in Jill's office, Kyle, has been really helpful as well. When I bought a new (to me) car, one phone call took care of everything including faxing my proof of insurance to the dealer. For all the money you give to your insurance company, shouldn't they know your name? Forget the big impersonal companies, call Jill and save yourself some $$. read more

My wife and I drove a rental RV motor home from Santa Cruz to attend our son's wedding in Connecticut. We arrived in CT two days before the wedding. After driving 3000 miles, half a mile from our son's home we went under a railroad bridge that was too low and took off several items off the roof. We were devastated and frankly felt real stupid. We called Kyle at State Farm, and he helped us file a claim, and told us to let everything go for now and focus on the wedding. While we were involved with the wedding, Kyle contacted the RV rental company and got things going with them. The long and short of all of this is due to Jill Judd and her staff, we were able to focus on the wedding and leave the mess we created behind. Kyle kept us updated and when it was time to head back west, we knew exactly what we needed to do. I have been with Jill Judd's State Farm for many years. We have called upon their services many times through the years and we have always received this level of care and service. A special thanks to Kyle for what he did for us for our mishap in CT. read more

I have to agree with another Yelp-er who noted the concern or willingness to help clients has basically vanished from this office. I had transferred my policies to Jill a few years ago, I even met with her and Kyle to discuss that I was not trying to be a "Difficult" policy I just had questions and felt my old agent wasn't on top of things. Jill made me feel heard, and that my policies were in good hands. For a few years of auto pay on my life/renters/car insurance any changes i needed were always handled with a quick email exchange with Kyle. The biggest issue I had until 2017 was that things would repeatedly be sent to my home address not my PO box. Not the end of the world so our functional relationship plugged on. Then in late January early February I emailed that "Hey Im moving we need to change my renters Policy". Crickets. Not a single word. Finally after a week of no contact. # phone calls more emails it's discovered a letter was mailed to me in Mid January that State Farm was not renewing my renters due to a large claim I had. Honestly I get that, and I saw the scanned copy of the letter on Feb 24th. But heres were it gets weird, if I emailed my AGENT asking to change my Renters wouldn't that red flag someone that "hey maybe she didn't see the notice saying she's NOT actually covered" and secondly maybe we should give her a heads up and not ignore her. But alas nothing was done. At 3:55pm 2-24-17 I sent Jill Judd this email: So there's no way to have renters thru State Farm? And when I requested an update to the policy I thought was still in place the best action was to just ignore my email as opposed to trying to let me know I was incorrect in thinking I still had a renters policy? I also had to call and request new ID Cards last week as they were sent to my residence when I have stated SEVERAL times I do not get mail there. I have yet to get insurance cards at po box or via email? So let's break down what I need: *ID cards for my auto policy *a copy of all current policies I have with you *what, if any, options we have on renters thru your office Typos. Fun little presents from iPhone NOT A SINGLE WORD. Okay ignore my renters policy that is no more, I get it. You aren't getting paid on it so whatever whatever. But My auto and life are still with you? So WTF. Finally today I was able to find a new agent close to home (at this point I don't even care if they are good, as long as they respond) so i had to call and inform Jill I was moving to another State Farm agent (I actually like that State Farm doesn't let agents snake away policies) So I call and repeat "yeah I emailed you almost 3 weeks ago and nothing." No apology, no concern, no attempt to save my business. It was a legit 3 min call where she says "I thought we already moved you?" Honestly they probably did but sent the letter to the wrong address so I had no idea. But this whole thing has rubbed me so wrong that I actually wrote to the CA department of Insurance. If an agent can just ignore a person who is clearly unaware they are not covered? To me that is unethical and not okay. read more

I am a fellow agent in Santa Cruz who knows Jill from our professional association activities. I am happy to send clients to her that I can't help and know they will be taken care of well. Jill is fun, easy to work with, and ALWAYS has her clients interest in mind. You know it's good when a agent gives a 5 star review to a "competitor". :-) read more

I would stay clear of this office, I got an auto insurance quote from them so I agreed and switched to their office. Then I got my bill which suddenly was more than agreed upon. I decided to switch insurance to more reputable honest place. They prorated the refund which was fine but they didn't refund me the correct amount. I called asked for my proper refund and they said they would look into it and take care of it. They didn't so I called and spoke to Jill herself she said she would handle it and never did. It's been months and they didn't refund me nor have the courtesy to call me back. Terrible experience wont ever use them!!!! read more

Jill was very patient in going over the complete details of the office insurance with me. It seemed that she was really there for me, it was personal and she understood what I needed and worked to get me the best deal for my new business office. I highly recommend her personable style. read more

Both Jill and Kyle are pleasant to speak with any time I need something. Whether it is ID cards or have questions regarding coverage. They do not sell you policies you do not need. They are honest and welcoming anytime you visit the office. read more

Jill and her staff are so great they do such a great job on everything that I ask whether it's car insurance, earth quake insurance etc. They are always helping me get a great deal!! They also have a great customer service!! I highly recommend them! read more

Been with State Farm for over 6 years. Have had a very good/positive experience. Even have the kids on my Ins. Up until recently, I feel that as a valued, loyal customer they have not been very communicative with me. It has been somewhat difficult to get a hold of my claims specialist during this ordeal. Her staff including her, like today are always available to answer questions, but them i get referred to call Armando. Today i got through to her directly, she made me feel like she didn't care, or know anything about my claim. I feel as my agent she should be on top of ALL my question on hand. I felt that she was giving me the run around, didn't show me any compassion. I hope that our future Appt she'll change that or I will. read more

Essentially, when you deal with her office, you deal with Kyle and he's friendly and helpful when it comes to billing and making changes to your policy. State Farm & Jill Judd are great at collecting your money, but when I finally had a claim, she told me she would go to bat for me (when State Farm's adjuster was erroneously claiming I had prior damage to my vehicle, which was untrue), but she never did anything on my behalf. Another time, she also did not do what she said she would when I asked for a quote for a family member with a bad driving record. She did zero of what she said she would do. Unfortunately, it seems as if once she gets a client, Kyle does all of the work and Jill Judd sits on her butt doing nothing (or is out of the office). I finally left and am much, much more pleased with Edna Vilozny and Farmers Insurance. Not only do I deal directly with the owner of the business, who is also quite personable, I saved lots of money. Any agent can take your money twice a year. The good ones stand up for you when you're right and their company is not paying up. Jill did not stand up for me. read more