Im sorry I have to do this but this person Ms. Perry Foster failed to complete a simple task for me. This has been two months ago, and the task is still not completed. How sad. I have been calling this location and no answer or returned phone calls have not been given. I would not recommend this location for service to no one. Thanks read more

I went in for passport photos and was in and out in 10minutes. They were friendly and made sure to only suggest items they were promoting while I worked and that pertain to my life and family. read more

I have both my home and my cottage insured by AAA. I sold my cottage and my agent retired. I called into their 800 number and asked them to cancel the cottage contract and gave them that policy number. I SPECIFICALLY TOLD THEM NOT TO CANCEL THE HOME POLICY. Guess what they cancelled both, after they guaranteed me that they were only cancelling the cottage insurance. They also notified my mortg company that they cancelled the policy on the home. I got their notice by mail on Saturday night. I will be at their office at 8:30 am Monday morning. They don't listen. the person on line should be fired for gross negligence. read more

Mr.Blivens is awesome he took good care of me an my wife with professionalism let him put together a nice vacation cruise or trip for you

Extremely poor customer service. Very difficult to get an actual person on the phone. They make incorrect changes to my home and auto policies every time they renew- they have added adult children who don't live with me to a policy, changed my marital status, added an adult child who doesn't drive nor own a vehicle to my policy, and also added him to my insurance refund. Last year when I bought a new vehicle, I waited on the phone for nearly 3 hrs. and was unable to get a live person who could add the new vehicle to my policy. I ended up having to take out a policy with Progressive just so that I could drive my new car home. Strongly discourage using AAA insurance. read more

I went into the Livonia AAA office on 6 mile and Newburgh and was trying to get a International Drivers Permit. Got to the First lady to said that she could help me. First thing she asks me is if I was a member. I said No, I was just here for a international driver's permit. She told me that I needed to be a member to get a IDP. I said no you AAA is a business that supplies these to all people and NO membership is required. This lady told me that she could sign me up for Road side assistance in order to get a IDP. A lady across the aisle told the first lady i was dealing with that All AAA Offices do International Drivers Permit. Then manager then a Manager comes out after hearing me and my frustration with this kind of Bad Business Practices of scamming people to join in order to get their IDP from AAA. The manager then said that Oh those IDP are on back order. I then said So, they are on back order interesting since the first lady i talked to said that she could get me a IDP if I signed up for AAA to become a member. I serious frustration with these two women at the Livonia AAA office, I said that this is Wrong and should not be happening. They tried to sell me insurance, I told them that I already had Military insurance. So after getting seriously frustrated with these two ladies, I vented back and stormed out of the office. I got in my vehicle and I called a different AAA office to get my International Driver Permit. I asked them if I could come in and get this from them, they said Yes, I asked that person at a different office if I needed to be a AAA Member to get my IDP, He said No. I said I am on my way to your office to get my IDP. Bottom Line, I got my IDP in 10 mins. Paid it in full for a very small amount of $32 dollars with two Passport size photos. The gentleman that I dealt with was easy to work with and I took great care of me. I thanked him and "AFTER" i had my signed and paid for IDP, I told this gentleman what had just happened to me at the Livonia AAA office. That is a Huge SCAM at the Livonia office and their business practices need to be looked into. I live in Livonia and I will NEVER go back to that office for anything. So Heads Up Livonia residents and AAA itself. Just unbelievable that these two ladies and that branch allows this to happen to a service that they are licensed to supply to all Americans. read more

I have no idea why I continue to receive offers for life insurance and very low rates and then tell me that the offer is for those between the age of 45 and 85. This was sent with a document number ICC16-6301/GWL6301. My membership card says I have been a member over 65 years. I am certain that with the data companies have on people, they certainly know that I am over 85, hence I am not able to apply for the insurance. Yet I continue to receive these offers. I call this junk mail and wish I could get them to discontinue such offers. read more

Went in to get info on the Outer Banks area. Clerk was very personable, professional, and helpful. No hassles. Got what I needed in no time flat. Definatelu will use aain. read more

Trying to cancel policy which is being met with big time resistance, Required policy history information that should be issued the same day, but has a drawn out snail mail policy in place to make it very difficult to be provided information on your own policy. Doing a comparison they have been over charging a senior citizen for years. Shop around for your insurance before using AAA and John Hartlep AAA can say good by to a very long term member. read more

I am very pleased with the service provided by the agents at AAA Livonia Branch. In fact, my agent John Hartlep has always returned my calls and emails on time. Moreover, whenever my policy is up for renewal he answers my questions and concerns by providing detail explanations or various options to assist my premiums to fit my budget. Therefore, he goes above and beyond to guide his customers in the right direction. Thank you John and keep up the good work! read more

I recently left aaa, having my car insurance and homeowner's with them, after being a customer for 5 years due to how I was treated by Chris Jacek. I was trying to have my husband added onto my policy so he could have his car insurance with aaa as well. I reached out to my agent, Chris Jacek, for a quote. He came back with a ridiculously high quote for him and also stated my personal car insurance would go up for adding him on as well. I didn't understand as my husband has good credit and a good driving record. I understandably questioned why. Chris Jacek told me (direct quote, I have the email) "Sorry I have no explanation, it is what it is." This was not how I expected to be treated after being a long time customer. I have been in customer service for my whole life and I would NEVER tell a customer "it is what it is". Because of him I looked into quotes from other companies (when I was happy with aaa) and got an insurance agent who cares along with a cheaper rate from State Farm! :) We moved my car insurance, my husband's car insurance and my homeowner's insurance over. I can forward the email to the manager of this location if they would like to know how he's speaking to their customers. read more