Lisa Mocho has planned two of our vacations, and she is amazing at her job! It's so nice to be able…read moreto pass off the mental load to someone who's incredibly knowledgeable, but also highly invested in making sure you're going to have a good experience. She rocks. Note that this location will be moving! After 11/20/2017 they'll be off of Cin-Day Road.

Ashley was a huge help in planning our trip to Sedona She…read morewas knowledgeable about the area and has great travel tips for us. We were very impressed!

This review is for my travel agent Kayla Howard. Kayla gave me good service she was patient with me…read moreand answered all of my questions. She found a goood ticket for me. I didn't have to do anything but fill out the short form and sign it. I recommend her, great customer service.

From the owner: Helping you book your perfect dream vacation at the best rate with no stress. We specialize in…read moreDisney vacations, destination weddings, honeymoons, cruises and all inclusive resorts.

Wonderful experience from start to finish. Our agent, Sabeen, designed a vacation package that…read moresuited our requirements. The flights, hotel transfer, resort and return transfer everything was smooth and as promised. Thoroughly enjoyed the vacation. Would definitely use travel safina for future travel needs. Thankyou

Michelle from the Harper's point location was great to work with; she was very efficient and…read morethorough!

I booked two rooms for a one night stay at hotel Xcaret Mexico through Tillina Whitehead. I was…read morevery clear while booking that it should be at Xcaret Mexico, and not Xcaret Arte Two different resorts, but next to each other. I had taken two of my sisters and brother-in-law there as a surprise. When we arrived, the reservation was at the wrong resort. I called Tillina and asked her to correct the reservation. After a 3 1/2 hour wait I was told it would cost me $1100 more to stay where I had originally asked for. During which time I was told to take it easy because I couldn't check in until 3 o'clock anyway. I was told by the resort I could check in early and then spend the day enjoying the resort, things like swimming, eating at the restaurants going out to the ocean. I was also told that it was my fault because I did not review the invoice that she sent to me confirming my reservation. I will not use this travel agency again for any reason. It's better just to do it yourself online and not have to depend on a third-party.

I have been going to this location because of their great customer service and great workmanship…read more Megan is professional, welcoming, and i trust her in telling me and my wife what services we need. Having a place you can trust means a lot. That is why I refer this location to co-workers, family, and friends. Rob is one of the mechanics with years of experience. He explains everything in detail. Great team. Great Auto service.

Update: 12/10/2019 My fiancé was told last Monday that he would receive a call within 72 hours…read moreafter calling the corporate office. It's now been 2 weeks and we have not heard a thing. Additionally, I sent an email the same day to the mailbox replied in the response from customer on this review so he can be contacted securely which has not happened either. Go figure. My fiancé took his vehicle here on November 4th where various work was done. This included a coolant filler neck, a cooling system flush, rear brakes, rear rotors, a right side wheel bearing, and a power steering test. (The dye was inserted and and we were advised to come back at a later date because the leak could not be located). Also TPMS and engine sensors were replaced. The car was finished same day and ready for pick-up. To his surprise, the check engine light sensor was still showing on the dash. Fast forward to November 18th on his way to dinner with family, the car completely cut off. We tried having it jumped, but our conclusions led us to believe that the alternator was bad. It was towed back to Bob Sumerel, where the alternator was replaced, and a new power steering line was installed. He also paid for a power steering system flush. We received a call two days later on November 20th that the car was ready. Within hours after picking the car up for the second time and being assured that everything was installed correctly, the car once again cut completely off. It should be noted; this incident occurred while my fiancé was on his way to pick his daughter up early morning for school. After some highway travel, he departed his exit, and the car cut completely off in middle of the street, which led presumptions again to a bad alternator which was supposed to have been replaced. Thank God he, nor the kids were with him. Furthermore, thank God he was not on the highway, as I am sure you can imagine how dangerous this could have been. Once again, he had the car towed to be serviced. During the third inconvenient trip for repairs, after being told twice previously "the repairs had been made", one of the mechanics expressed that the "new" alternator had went bad. It was also expressed that one of the certified mechanics had taken apart the coolant hose, and forgot to connect it back, which led to coolant being leaked out of the car. The alternator was replace again, and the coolant hose was reconnected. At this point, it is questionable whether either parts were replaced in the first place as promised. It's also unknown why the additional issues weren't found during the first or even the second visit as the same issue was reoccurring. Furthermore, after retrieving his vehicle we noticed a substantial amount of gas used, and a car freshener which was on the drivers side is missing. Additionally, we also observed that the vehicle was leaking coolant fluid, and the shift lock released button has disappeared, (must have been popped to loosen the steering wheel when the car was completely dead). Lastly, the engine plate was not put on correctly, leaving the engine partially uncovered and the positive volt cover from the battery is now missing, causing the battery's positive cables to be exposed. In conclusion, after almost $3,000.00 in repairs and towing charges to now notice things missing, leaking, used, and not professionally completed; to say we are upset is an understatement. This is a business he has entrusted to conduct honest, reputable, and reliable work. To be inconvenienced, not once, twice, but three times, is preposterous and after reviewing previous YELP reviews, it appears we are not the only customers who were deceived by this company.

I went in yesterday for an appointment to discuss plane tickets, hotels, and attractions for an…read moreupcoming trip. I scheduled my appointment with Carly, but she was busy when I arrived, so a woman who said she was her manager took me instead. This manager was one of the most unpleasant people I have ever dealt with in customer service. She was rude, dismissive, patronizing, and the whole interaction felt more like a confrontation rather than getting travel advice. She talked down to me the entire time, looking at me like I was stupid anytime I answered her questions. Carly was wonderful, exactly what you'd expect; she was kind and very helpful. But her manager had an abhorrent attitude and should not be working customer service in my opinion. As a manager, you are the face of your location, you set the tone for your environment. Whoever this woman was, was not that. Her position should certainly be reevaluated and she should be retrained at the least. Props to Carly for being great.

Have been a long-time AAA member. The Hamilton branch has good customer service. Typical stop for…read moreme is to get a map and whatever brochures available for the region we are traveling to. Stopped in recently to request information on the Finger Lakes region and was greeted promptly. Along with requested items received a few tips on a couple of attractions in that region.

Our trip to Mackinac Island was so enjoyable. The Island is fantastic. Murray Hotel best on…read moreIsland. Lots of people lined up for their delicious fudge. Horse drawn carriage tour is not to be missed. Words cannot describe lunch at the Grand Hotel. Sitting on the world's longest porch in the sun enjoying that fantastic view... well, you all got to go! Our driver Len was the most competent, friendly and just an all around swell guy. Always at the door to assist passengers. Greetings with a smile each day. I hope he's our driver for upcoming trips. Debbie in the office will see to it that your trip is memorable. Happy trails with Croswell.

First time using this bus tour service. Would definitely do another trip with them. Very clean…read moremodern busses with restroom, tvs, air conditioning, and heat. Plenty of stops on the way for bathroom breaks and stretching, or grabbing a bite. Our tour guides Martin and Bev were fantastic keeping us entertained and informed. They took care of luggage and getting everyone's hotel keys, venue tickets, and above all doing a head count after EVERY stop! Our driver Paul was awesome! I felt totally at ease reading, doing a puzzle, or sleeping. Very safe operation of the behemoth 56 passenger bus. Meals included were always a multiple choice of 3 entrees so something for everyone. Some venues were a little rushed but that was due to the weather. All in all a great time.