I had the easiest time booking an appointment to upgrade my license to a Real ID, I can imagine this is a super busy time for AAA as the deadline approaches but staff was extremely nice and accommodating and my appointment was extremely quick, I was in and out of there within 10-15 minutes. My appointment was with Greg who was very helpful and gave a great recommendation for where to grab dinner in town before I went home. read more

I've been an AAA member for 50 years and I have never experienced an AAA office that never answers the phone and never calls back messages left. I've been trying to get a trip tick through them for six weeks. Even the national AAA switch board can't get an answer. Worst office ever! read more

Being a member of AAA was a no brainer to pick up my passport photo- free for members- a passport app and instructions. Staff was wonderful to deal with. read more

Left me stranded for over 4 hours after making a service request. They told the national service desk hotline that they filled the service request when they never even showed up. Can't imagine the danger they've placed other members in over the years. read more

An alternated place to the rmv for driver's license renewal. A little tricky to schedule on their website.

Reliable, fast and friendly. Helpful in times of need.

Worst AAA office we've ever used. Claimed they were short staffed and would call us when they had our Trip Tik ready for the next day. Never heard a word back from them. read more

Very helpful people and staff and when you are a AAA member they give you cool maps and books for your destination where you are going...to visit. So... just in case that cell phone isn't working good stuff to have in a pinch. read more

Terrible workers that don't do there jobs and clear calls that haven't been done. I am appalled at there lack of work ethics

I have been on hold since 2 o'clock. It is now 2:46. IF YOU ARE THINKING ABOUT AAA MEMBERSHIP, do not do it of you need emergency service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Other than that, AAA has some nice benefits. P.S. I've been a member since 2012. This is only the third time I've used the emergency service. Believe it or not, this IS typical. :( read more

I am an AAA Plus member and went to the Pittsfield location to pick up a MassDOT Transponder. I downloaded the application form and filled it out in advance. This was a waste of my time, since the AAA office did not have the ability to scan in the document, but had to type it in by hand. A few days later I received a letter and a copy of the completed form, as submitted by the AAA, from MassDOT, asking me to correct for errors. My wife's name was misspelled; the name of our car was misspelled; the license plate was incorrect; a phone number that was not mine was entered on the "office phone" line. I printed the form in large block letters, only a very inefficient employee could have made so many errors. Obviously she never double-checked her typing against my form. I would imagine that the office has a manager; and this person should act as one. read more

Friendly and helpful service. Very knowledgeable staff

I was frazzled about getting a transponder for the Mass. Pike. Calling DOT, etc. So I phoned AAA, and they said just come down to the local office and fill out a form. The gentleman who waited on us was very nice and helped me with the process, and at the end , handed me a transponder, which was a surprise, as I was expecting to have to wait for it in the mail. All in all, it was a very nice experience, and I will always continue to be a member of AAA! read more

I will never use the travel agency ever again. We have never been treated so poorly, They never called us back, left us sitting at the front of the AAA office for 40 minuted without speaking with us and did not provide us with accurate anything. How the travel part stays in business is beyond me. I have also spoken to several other people who feel the same way. read more

Planning a trip to Spain this fall 2014. Jennifer was very helpful with hotel accomodations & tickets to attractions in 5 cities plus the car rental for our 18 day excursion. She was knowledgeable about travel in Spain. The staff in the AAA office was friendly & accommodating. Would definitely recommend using this office to assist with your travel needs. read more

I recently booked a trip through the AAA in Pittsfield, MA. The entire process was absolutely awful. My boyfriend and I felt as though our wants were going unheard, there was next to no flexibility from the agent, and the woman made both of us feel like low lives. We went in with a budget and a timeframe which I am sure was hard to meet but possible. The whole time the agent complained that finding something would be impossible and we should consider not even trying, before she had even looked! The agent was unwilling to look for options we suggested such as flights that weren't continuous or for a cruise a room that was interior. She had stated that they weren't convenient or worth the money. She also hurried us out the door before my card had a chance to be verified and the planned cruise we had talked about that afternoon wound up timing out and was no longer available when she tried it in the morning!Now we have a "better" room but have to pay the difference for HER mistake. I may have been more understanding if she had not made me feel so small about our wants. I am incredibly upset when this should have been a joyous event! read more