I showed up yesterday (Friday) at 2:30pm for a 2:40pm appointment for TSA PreCheck enrollment. The check-in line was around 8 or 9 people deep. I finally made it to the front to check in at 2:54pm and was handed a little card with the time handwritten on it. I was told to go sit and wait and that the TSA person would come out looking at people's "time" cards to see who was next. There was a couple already waiting when I sat down, and they ended up leaving because they couldn't wait any longer. I was finally seen by the TSA woman at 3:32. It seems like having an appointment means nothing. Very frustrating. read more

Avoid this place as it is slow like hell. They really need to hire young people for the Check-in desk. The 2 ladies are as slow as a sloth! read more

AAA - Rockland - Check-in desk - Insurance Near Me - Rockland, Massachusetts

Kerry at AAA was absolutely amazing. I came in feeling pretty stressed and overwhelmed about needing to update my Real ID and figuring out all the requirements. From the moment she helped me, she was incredibly kind, patient, and knowledgeable. She walked me through everything step by step and made the whole process feel easy and manageable. What really stood out was how much she genuinely cared about helping. She took the time to answer all my questions and eased my nerves completely. Customer service like that is rare these days, and Kerry truly went above and beyond. If you have the chance to work with Kerry at AAA, you're in great hands. Thank you again for making a stressful situation so much easier! read more

I went here with an appointment for RMV services. I knew whatever happened, it would be easier than going directly to the RMV and I was right. Started the process online at RMV website then a half hour at AAA - done! Customer service was A+ all around from check-in to getting my ID. Comfy chairs to wait in and the office was spotless. The friendly rep who completed the transaction was professional and knowledgeable. This was my first trip here for an RMV transaction and I'll be here from now on. read more

Check in tells you to pull up a paystub, and sit on stand by which is an hour wait. When it's your turn, that person says you need hard copies of documents (bills or pay stubs-it's 2025, everything is electronic). Wasted day off. Do yourself a favor and go to another AAA branch, never had an issue in the financial district or Plymouth read more

I called this Rockland location needing help getting my car registered. The woman I spoke to on the phone was from a central call center not Rockland location and hung up on me. I needed help getting my car registered and insured. I would not recommend anyone never to get AAA or to go to this location. read more

Went in a few weeks ago to renew my license. The place wasn't very busy but there was a short line. The first woman I spoke to was a little curt but no biggie. I was directed to go to a different counter. While standing there an elderly woman came in and walked past the line and asked a few simple questions. The same girl became agitated and rudely told elderly woman to wait in line. Her and her co-worker exchanged eye rolls. Kinda unprofessional. read more

Great RMV support for my 83 yo mom's license renewal! Staff were super friendly! So much better than going to the RMV.

I have no idea why it is so hard to get an appointment for this place. There were 3 of us??? Also Why would a valid US Passport NOT be valid proof for a new Drivers license. Maybe is a state thing, I haven't seen my SSC card in 20 years and they want one for the new Drivers License (again, my passport wasn't good enough????). Try and get a new SSC card during Covid! read more

We have the Premier AAA card. We usually go to the AAA in Naples or Fort Myers, FL. where the service is fantastic at both places. The Rockland Office is not even close to good. We made an appointment and went in for help with a route to Florida and hotel accommodations. We got called 15 minutes past our appointment time. We explained what we wanted to do. The answer was, "I don't recommend hotels, and I don't do Trip Tics. You can get a Trip Tic online or at the counter". We would have had to stand in line with the people wanting to get licenses renewed. They were turning people away that wanted to renew their license without an appointment by the minute. Most of the chairs were occupied by people with appointments to get their licenses renewed. If they have that many people wanting to renew their license, why don't they get a larger space or a place specifically designated for license renewals? The space is not large enough to accommodate the volume of people that want their services. read more

I've been a Member since 1996! Did my REAL ID today at Rockland location. The man who did my pic was the kindest, Polite, Professional and patient!! I believe his name was Alan. Huge Kudos to him, please!! read more

Called yesterday when my vehicle wouldn't start a day off so they came and I wanted a new battery he disagreed and jumped it - half hour charge and it's good to go. Today I go to go to the job - RN during a pandemic- and car won't start sure enough battery dead . Called AAA - earliest they can provide roadside assistance is Tuesday morning today is Saturday. That's unacceptable and will result in us canceling out our premier membership. read more

Last Saturday I stopped by to renew my driver's license. No appointment needed. Earlier that same morning I had been foiled by the RMV website which was not operational. What a surprise. But here at the Rockland AAA, the moment I walked in I was greeted and assisted by a very friendly woman. She handed me the proper form to fill out, happily accepted it from me when I had completed it, and pointed to a chair where I was to wait until I was called. I was thrilled to pieces when less than 10 minutes later my name was called whereupon I was greeted by a very pleasant clerk. Within another mere 10 minutes I had my temporary license renewal and off I went. I am happy to be a AAA member and happy that I didn't actually have to deal with the Massachusetts RMV. Happy, pleasant people seem to abound here. Service with a smile. read more

Went in for a passport photo. Very pleasant rep and fast affordable excellent service.

Carole watches the manager is amazing . I came in off the street with no appointment not being a member in a tight situation. I lost all my identifications in a boating accident and she took care of me with no hesitation. Highly recommend going for your auto needs or whatever triple a does read more

Remarkably simple to renew my license here. On arrival, I was greeted by an exceptionally courteous receptionist who provided the renewal form and directed me to the appropriate desk. The renewal process was quick and easy. The whole visit took less than 20 minutes - maybe less than 15. I'll note that I visited around 11:30 on the first Saturday of the month. There was no one ahead of me at the license desk. I don't know if that's typical. read more

I wen aaa to book trip Florida. And the The agent that was helping me told me how much do I should spend on in Florida me I don't think that was right I don't think it's done I would visit us this was totally wrong and this is the last time ever I will book a trip at eight with AAA yet I'm putting it on yelp and I hope every fucking person sees it to it in rockland and the none of the person. Name Lynn peredetto she hand no. Right to say wit should spend on my vacation none of her business I Wes bullshit read more

Grumpy & abrupt. Called to inquire about obtaining foreign currency for several countries. Agent was very abrupt. My local bank (Rockland Trust) offers the same rate of exchange & the same fee structure. PLUS my bank carries the currency in a branch 15 minutes away - vs- AAA having to order & ship the funds. PLUS Rockland Trust employees are friendly & accommodating. read more

Triple A is garbage. These people are NEVER on time NEVER ACCOMMODATING and phone operators are ignorant at best. I have been stuck on the side of the highway for 2 hours at 2 am on Christmas, because there are "multiple other priority calls"? No one is even on the road. read more

Extremely unimpressed. Went there for help planning a trip to Italy. As we sat waiting, one of the agents says to the other "you can take it, you're checking out in a month anyway". Um, ok. Anyway, the agent we met with was very nice, very knowledgeable and I left there excited that what she was going to put together would be great. Few days later we get the itinerary and price. Roughly $13,000 for our family of 3 for 10 days. Too much. We asked if she could itemize things so we could see what we could possibly change and to try different dates, hotels or whatever it took to get the price down. Her reply was basically "sorry, maybe cut out Rome". No itemized expenses, no other dates or hotel options, nothing. So, on to Liberty Travel! Everything we wanted, including nonstop flights, airport transport, the tours we wanted and the beautiful Hilton hotel in Sorrento all for $7,200. Mind blown! And we had the price right then and there. Thanks for wasting our time and almost our money AAA! So happy we did our homework to know she apparently just didn't care about her job anymore. Do your research so your dreams don't get dashed, or your money wasted, because someone is too lazy to do their job. read more

Wait time is ridiculous, i had my in person class d permit safety class and have been on a waiting list for a year to scedual driving hours, I finally got ahold of two driving hours and they decide to cancel one without any notice, and I am now still waiting of This list to have the driving hours competed and even when they are available they get filled instantly like people are just sitting on their computer all day to watch the list fill up instantly, a system should be in place where it goes by age and the older you are the sooner you see the hours available read more

Loved the convenience of walking into AAA for all my needs, especially RMV. Short wait, friendly staff. Highly recommend for all your needs. read more

Been a AAA member for years and roadside service has always been great. This was the first time I went to renew my license versus going to the RMV. What a pleasure it was. Everyone who I spoke to was awesome and so helpful. I think I was there maybe 20min total. I highly recommend going to this location for RMV services. read more

This is one of the best AAA offices I have been to! The staff is very friendly and ready to help you with any AAA-related questions you may have. It is a full service office, meaning they have a member services department who will help with maps, hotel reservations, and driving directions, a full service travel agency that has booked all kinds of trips from Disney World to the Galapagos Islands, a loan specialist, and car insurance agents. They are open on Saturdays from 9-1, but they are usually packed that day so if you can come in during the week you're saving yourself a lot of time. read more

I stopped by the other day to get 10 Phantom Gourmet Gift Cards for coworkers. As soon as I walked in a woman greeted me with a smile and asked why I was there. She directed me to the proper person. Everyone was very friendly and I had no issues. I've never had a bad experience at this location. read more

I was in and out with a new license in under 10 minutes. Everyone was so helpful and friendly. I would 100% come back here instead of the RMV if I could for any future services! read more

Well Last monday,car wouldn't start. Called AAA at 10:30am,,Was told 45 min. Well almost an hr n half,called back again. Wasnt feeling well.ws told I could an eta. Another 1/2 went buy. now its 1:30pm. When the young man arrived,he was Fabulous,said he never got this call until 11:30. He also told me,he couldn't start it,it needed to be towed,another 1hr wait. Disappointed in AAA service. So I ws 5hrs waiting. Really. Am a Senior,with medical issues,this Service is Unacceptable,to me. The 2nd young man came, he was Also Excellent. But if they dont get your AAA messages,from your answering Service, How can they help us Stranded motorists. Was going to get the gold membership. Not sure Im going to renew with AAA. Before I lost my car,had been a member for over 10yrs. thought Id be safe with You...Makes me Wonder??? read more

I had not been to a AAA location in years. I was greeted by friendly, knowledgeable people that were extremely helpful. I received all the maps and travel guides I needed. I actually bought a couple of travel items that I didn't realize existed at a reasonable price. Great overall experience. I will definitely go back when I get on the road this summer! read more

I do not use AAA a lot, but it let's me sleep at night. We recently signed up for Directv and they give us a $10 a month just for being w AAA. Now AAA is free to me just on this one discount alone. I was in the Rockland store recently ahead of a long drive to Canada. They provided free maps, tour guides, and ideas. Short wait. Nice office, nice people. read more

Very disappointed that the AAA travel service is limited to the person at the desk opening the tour book and reading from it. No recommendations because "they" have never been there. Didn't want to execute triptik cuz traveling in June. Total lack of customer service. I guess unless you are purchasing a trip from them there is no travel assistance /recommendations s available. Oh well, live and learn. Lastly woman at reception desk remarked to another I was "hostile" I think she should have said frustrated. What happened to courtesy and customer service. Unfortunately this was my 2nd attempt at this office and last. read more

Stopped around lunch time to get a passport photo done, was waited on immediately, I was in and out in about 10 minutes and to boot because of membership the photo was free. read more

The lady I spoke paid attention and was pleasant to talk to and was quick to help.

Went for passport photo everyone pleasant helpful in and out in less than 10 minutes oh ya I went on a Saturday morning and still all very pleasant. read more

Got tix to Canobie for daughter and her boyfriend. Was able to get significant discount with application of AAA credit card card. Service was very friendly. read more

I loved working with lynn peredetto for my honeymoon travels! I had lost my florist 2 weeks before my wedding and she provided me with centerpieces ideas. She also was there to support me during my travels with my husband, we don't know what we would have done without her... the place is very friendly and welcoming as well. read more

Always a very good experience at this AAA Rockland location. The person that greets you at the door is so very nice. She handles anything you need and directs you to the proper person when necessary. I was there to pick up the transponders for my car. The young girl behind the desk was very nice and she helped me with efficiency and ease. read more

Stopped in to purchase a Phantom Gourmet gift card and received 10% off with my AAA membership. Super quick and easy. Would of given 5 stars if they had the Phantom Gourmet Restaurant Guide Book available for purchase as I wanted to include it with the gift card but they told me that they had not received any. No big deal and otherwise great experience! read more