Purchased a 2018 GMC Arcadia from Nucar Hyundai of Norwood…read more Noticed the rocker panel was falling off a week after picking up vehicle. Was told by Marc, salesman who sold me the vehicle, that nothing can be done since I already picked up the vehicle. He said if it was noticed before picking up car it would have been fixed! Terrible customer service! Rocker panel can cut your leg entering and exiting vehicle as well as the potential of falling off and causing an accident. Would not recommend purchasing a vehicle from them.

My husband had purchased his Toyota thru Nucar Toyota and they treated him like a King!…read more I went to NuCar Toyota and was not warmly greeted. And it was about to snow and 5pm the guy I talked to Joseph Nasrallh didn't listen at all when I said I was looking for used car. He instantly showed me online new cars out of my budget and wrote down 2 stock numbers and nearly pushed me out the door. He is the reason I today bought a nice used car within budget from a non pushy salesman at Ira Mazda. So my money and respect went to Mazda and happy I found what I wanted there!

We bought our first new car in many years at Ira Mazda in December 2025 - CX 5. The sales team -…read moreDavid was our main sales person - was professional and courteous. After purchase Alex spent a long time with us thoroughly going over all the tech in the car with options for follow up calls if any questions. Also, in our car shopping research we had stopped in at several local dealers - different brands of cars - and this location was the most helpful finding us the car we wanted in our price range. Highly recommend.

Bought a used car in Feb 2025 & in June 2026, with no warnings whatsoever, gas pedal completely…read morestopped working. had it towed & mechanic advising new motor needed! contacted Ira Mazda, their reply was service is here if you need support, then what auto would you be interested in looking for? LOL, Seriously? This one lasted 16 months, won't be buying here again!

The proof of an excellent sales person and dealership is what they do to help a customer whom, they…read moreare aware, will not be purchasing from them. After an excellent experience with Mercedes-Benz of Westwood's inside sales team, my husband and I arrived for a test drive this afternoon. The car was available and waiting for us. However, the program we wanted to buy it under was not offered at the dealership, which we did not realize until meeting with Mike Winterson, our sales person. 30 minutes before closing, Mike joined us for the test drive, even though he knew we would not be purchasing the car. In our opinion, this is the mark of a genuinely great sales person. Instead of writing a scathing review about misunderstandings or miscommunication, now we are writing to strongly recommend MB of Westwood and, specifically, Mike, for their outstanding customer orientation and service. Thank you, MB of Westwood and Mike! We highly recommend you and will be back when you have a car that fits our needs.

I purchased a vehicle from Mercedes-Benz of Westwood as an out-of-state buyer, my experience was…read moreone of the most frustrating vehicle purchases l've ever had. My salesperson was Matt. Before traveling out there, I specifically confirmed how the out-of-state registration fees would work. I was quoted one amount, but when I arrived, the numbers were suddenly wrong. This completely disrupted the financing check from my bank and forced me to unexpectedly come up with over $1,500 cash on the spot. What should have been a simple 1-hour purchase turned into an 8-hour ordeal because the dealership was waiting on paperwork they ultimately didn't even need. It became very clear during the process that handling an out-of-state sale was outside of Matt's comfort zone, and the confusion reflected that. Things got worse when I sat down with the sales manager, Ravi, to complete paperwork. The paperwork had to be corrected and redacted because the math and registration figures were wrong. The only people in the building who inspired any confidence were the staff at the welcome desk. The biggest issue came after the sale. About 3 months later, my bank notified me that my loan interest will be increased because the lienholder still had not received the vehicle title. That was the point in time I learned Mercedes-Benz of Westwood was using a third-party company from New York called It's-EZ to process titles and registration. This was never communicated to me during the purchase process. To this day I have been unable to locate my title. When I called the company myself, they could not tell me when the title was sent, could not provide meaningful information, and eventually hung up on me. I am now almost 6 months into ownership and my lienholder and DMV still do not have the title. This entire purchase process was far more complicated and disorganized than it should have been. I would strongly caution any out of state buyer, or in state buyer, before doing business here.

Alrite let me just start by saying THANK YOU ! To The PLATE GOD- Gilbert & Mother Terese !…read more Between the two of them buying a car was the most stressless thing that I had to do this week. Going to the dealership right after an overnight shift i though was gonna be a hassle. Lack of sleep no real rest even though My appointment started at 11:30. I arrive about 10 minutes early. The greeter at the door was pleasant and held up decent conversation. After waiting about 15 minutes or so. Gilbert IMMEDIATELY got to work. Looked up the car brought it around and I was test driving the car within 30 minutes of me arriving to my apt. He took care of the paperwork and like an pretty assist from Kyrie. to Lebron, Therese swooped right in & took over the credit check portion of the sale. Pleasant , nice and efficient she got me a great rate through the dealership. Back at the table with Gilbert. After that process was finish and I presented my insurance quote ...he quickly without hesitation said" this is good but let see what we can get you that's better. Sure enough he saved me an entire 1500 off of my insurance. Thanks again I cannot tell you how much I appreciated that. Once everything was approved, set and ready to go. The Plate God. Got my car together had a little wash, inspection and minor detailing and guys I drove off the lot by 4:30 pm. The Only complaint I have is the wait time but i TOTALLY understand the process The wait was long but worth it in my opinion. I highly recommend this place. They have excellent Customer service

I've never left a 1 star review, but my experience with Nucar Toyota of Norwood was frustrating…read moreenough that I want to warn others. We called ahead to schedule a test drive and were explicitly told that a RAV4 would be available. However, when we arrived, we were greeted by a salesperson who immediately launched into a sales pitch about limited inventory and reserved vehicles, none of which addressed the reason for our visit. When we redirected the conversation and asked about the test drive, we were told that no RAV4s were available unless we first placed a deposit to reserve one that's on the way. Being asked to commit financially before even test driving the car felt unreasonable, especially given what we've been told over the phone. Later in the day, we receive a call from them and when we shared our experience, the person told us that there was actually one available for test driving. It was extremely frustrating that we drove an hour there and back for nothing (esp. when gas price is through the roof now!) I recommend that others confirm details very carefully before visiting and avoid feeling pressured into making a decision on the spot. There are other Toyota dealerships that will take better care of you.

May 2, 2026 I scheduled an appointment…read moreat:https://www.mopar.com/ I requested three services: 1. Excessive noise; requires replacement of the Exhaust Flex Pipe or Front Exhaust Pipe. 2. Oil leak at the engine gasket/seal location. 3. Engine oil change. Date/Time: May 5, 2026, 7:30 AM Location: Central Chrysler Jeep Dodge (Change Dealer) 56 Providence Hwy, Norwood, MA 02062-2622 May 5, 2026 I dropped the vehicle off at Central before 7:30 AM. By 8:00 AM, I had not received any updates regarding the vehicle's repairs. I left in a rental car. After I sent an email inquiring about the repair progress: At 1:50 PM, I received an update regarding the repairs. The cost for replacing the Front Exhaust Pipe: $1,870. Pre-tax cost for replacing the engine valve cover gasket: $900. Parts were not in stock and needed to be ordered. May 7, 2026 The parts arrived, and the repairs were carried out. Repairs and testing were completed before 6:00 PM. The total bill came to $2,940, which was $800 higher than I had anticipated. My ratings are as follows: 1. Service: 4 Stars. This is credited to Dang's professional and prompt service. 2. Price: 2 Stars. Very expensive; The total charge for replacing the Front Exhaust Pipe (parts plus labor) was $1,981. Front Exhaust Pipe - Mopar (68225541AC): The Mopar retail price is $857, but Central priced it at $1,245. 3. Time Required: 2 Stars. I had to rent a car for three days. 4. JEEP Vehicle Quality: 2 Stars. In the 3rd year of ownership (approx. 33,000 miles), the Exhaust Flex Pipe cracked. I spent $200 to have it replaced at a muffler repair shop. In the 4th year (approx. 40,000 miles), the engine valve cover gasket began to leak oil. In the 5th year alone, repairs are expected to cost $3,000. 5. Dealership Parts Inventory Management: 2 Stars. I booked an appointment online, specifying the fault and the parts requiring replacement; however, the dealership lacked effective and timely follow-up, and their inventory management was inadequate.

John Marcel was great, Elton was also great and helping . Dealership awesome. Evie Holmbergread more

If you going here for your annual car maintenance yes this place is exceptional…read more Appointment and walk-in based. Great. Recently I've been going here and I have had absolutely NO PROBLEM WITH THE STAFF. George has been exceptional, Marc has been exceptional there are two others who have worked with me and no trouble at all They've all treated me well I have had nothing but great service from everyone. EXCEPT this one particular fall day in. November. I go in to get my car inspected and immediately it started off horrible. The guy who greeted us seemed to be new & he had great customer service skills it was until he went over to a senior advisor NOAH STERN is where shit went left. First off, we was greeted with an attitude I guess we disturbed his working progress and it wasn't until I let him know what I was here for is when the tone changed, then it came time to check out my car. (Keep in mind you I have NEVER been pulled over, stopped or nothing for my tints, but let NOAH tell it. They was too dark) I proceeded to let him know, No, they were not and prior to him taking my car in the back I told him if it's not going to pass inspection let me know I will take it somewhere else. 30 minutes lates Noah comes back, with "bad news". I'm sorry you didn't pass the inspection... I asked if he put the R on the car and he informed me yes they had to. So even after I let him know. He did whatever he wanted to do anyway. You lied about my tints being too dark You lied about where I could have my front windshield Tint placement. The AS-1 line was no where, where you pointed and now 4 months later I am fighting with the RMV to get a tint waiver as I watch all these other cars drive by me with super dark tints way darker then mine. But this particular day. You was having a bad day and decided to take it out on me. I am not happy. I will never ever deal with him for as long as I come to Acura. If he is the only advisor open I will wait or come back.

This is the best Acura dealership in New England. I have gone to them all. I always ended up…read moregetting my cars from here. The GM, Mike is a great guy. He was knowledgeable, and is excellent at what he does. The sales team and service team was also A+.

The worst service experience of my life -- and I have the receipts, including text messages from…read morethe service advisor threatening to leave my roofless car outside in the rain, to prove it. Aston Martin & Lotus Cars of Boston proposed nearly $20,000 in repairs, many unnecessary, others that would have actively degraded the car's performance. When I questioned the estimate, service advisor Jance Sae-Eung threatened to put my roofless car outside overnight before an incoming rainstorm. He then went completely silent, leaving me to wonder all weekend whether my car was sitting in the rain. When I escalated to service manager Brian Nadeau, things got worse. He informed me a valet would return my car. Instead, I got a call from a tow truck driver saying he was at Cadillac of Norwood waiting to pick it up. I had explicitly told Brian I did not want the car towed, as improper flatbed loading can damage a low-slung exotic, and asked that any transport be filmed so I could verify it was done correctly. His response: "Well it's already on the flatbed. Do you want me to have them take it off so we can film putting it back on?" That exchange tells you everything you need to know about how this shop treats its customers. There is one more detail worth noting. Despite marketing a dedicated exotic vehicle service facility, my car was actually being serviced at Cadillac of Norwood, not by technicians trained on Aston Martins or Lotuses. I only discovered this because the tow truck driver called me directly and mentioned his location. A Cadillac dealership with a 2-star Yelp rating (https://www.yelp.com/biz/cadillac-of-norwood-norwood-4) is apparently where your exotic goes when you trust this shop. Zero stars. Look elsewhere for both sales and service.

Mark Doran is a crook. He did not do his job, been working with him for weeks now, and when i…read morequestioned him as to why he proceeded to insult, threaten me and is now with holding my money. Filed a BBB complaint, will be escalating to the highest level. Doran is a disgrace and shouldnt be anywhere near customers or money...

Top notch operation and very smooth process to acquire my Maserati out-of-state after reviewing…read morenumerous options across the USA. Specific call-out to Chelsea Harris who really knows her product and sales process to handle out-of-state buyers - ask for her when possible!

this is my personal experience in this place very bad dealership. I was just trying to get a quote…read moreon a BMW and I test drive 2 BMWs and the salesman Marc Francois started screaming and trying to fight me all because I didn't want to buy the car on the spot and then he called his manager on me to talk to me like nothing happened. it seems like if you don't buy a car there they will disrespect you and try to fight you and make the manager do the deal. worst dealership to go to get a quote.