Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

My family and I have purchased 6 cars over the years, they are great. When my son and daughter were…read morelooking to buy their first cars we went and talked to Cam and Joe and they were very helpful. My kids told them what they wanted and how much they could afford, they didn't have anything on the lot but called us when they found what we were looking for. They didn't just try and sell us a car they helped find what were looking for. They also stand buy everything they sell, any time something needed to be done on the car they took care of it. Paul is a great mechanic, I am not a car guy and he answers all my stupide questions.

Great Price Great People…read moreGreat Product Joe was honest , patient, and a man of integrity. They waited several weeks as my workers comp settlement cleared the bank. I am so happy I found this car, it is my proud & joy!

Responsive, efficient and reasonable price! Service is good! Corey the manager responded with…read moreminutes and arranged the service the next day since I travel back and forth from NY and my schedule was tight. The owner's has great attitude and honest. I got my service done in 1&1/2 hours. The price is reasonable too!

The service attitude is poor and the prices are too high After the oil change, they put the cap…read moreback on crookedly, the next time I went to change the oil,I visited several shops but no one could manage to get the cap open

I had an 11 o clock appt for an oil change, in total took Mirak four hours to perform the oil…read morechange. No other service, no tire rotation, etc was performed. To be fair, they did tell me upon drop off it would be a few hours. But also I could visibly see my car sitting in the parking lot untouched for the first two hours. Pros is they were very nice and the shop was clean.

I recently purchased a new Hyundai Tucson Hybrid from Mirak Hyundai in Arlington. My salesperson…read morewas Michael Carias who was super nice. He is actually relatively new to Sales having worked in other areas of the dealership but was not pushy at all. In fact, everyone I met at Mirak was easy to work with including Jimmy (Sales Manager) and Stephen (Finance Manager). I actually wasn't planning on purchasing the vehicle right away, but I liked the Tucson after driving it and the negotiations went well that I felt comfortable with the final purchase. Mike even got me new floor liners which did not come with the vehicle. I highly recommend this dealership when looking at new or used vehicles from Chevrolet, Genesis, and Hyundai.

This is my second time buying from John's auto sales. I can't say how grateful I am to have a place…read morei can confidently buy a quality car from. Listen i hate the thought of buying a car as much as the next man but with this team it was a walk in the park. From John and his son Jimmy to the sales representative to the team of technicians i was greated with smiles and warm welcome. ​last time I bought from them was 2020 and my car drove like a dream. I drove that beautiful machine into an early grave due to my job putting an additional 120,000 miles on it. I was surprised when I came in for another car and the sales rep from 6 years ago, Rocco, remembered me. This time I worked with Eric and he was delightful. He worked with me patiently while we were trying to hit a monthly financing number that I was comfortable with. Lets just say we hit it because im now driving a super nice, clean, well oiled Honda CRV! So here is my message to anyone looking to buy a car from John's Auto Sales. Buy your next car and you wont buy from anyone else ever again. I guarantee it! They had my vote last time and they have it again this time for sure. Great people who do great business deserve a shout out. Thank you guys for making this process easy, affordable, and enjoyable. Thank you for the new car, its a beautiful ride.

I bought a 2019 Dodge Grand caravan from these guys. During the test-drive, everything seemed fine…read more Keep in mind, it was in Boston at rush hour, so I probably never got it up over 20 MPH. But when I got it on the road to bring it home, the transmission was banging, the suspension was very soft, and the brakes were awful. I brought it back, and they fixed a lot of what was wrong with it. They loaned me a real BEATER to get by with while my van was being worked on. They even said they had the transmission "Serviced" (Whatever that means)... But the transmission continued to bang. Slowly getting worse. I wasn't able to bring it back again because of logistical reasons. I was suspicious about the transmission from day 1. Now, it is shot and needs to be rebuilt. I should have just returned it and cancelled the sale. Hindsight is 20-20. NEVER AGAIN.

Selling my vehicle was quick and easy. They were able to complete all of the lease buyout paperwork…read morein under an hour and got me a good offer value.

The trade in offer from Tesla was much too low, they only provide "KBB wholesale" value. They count…read moreon their offer being helped by the tax savings. For example, if you trade in a car valued at $20,000, and sales tax in your state is 5%, you receiving a $21,000 equivalent, because your don't have to pay taxes on the $20,000 trade in value. I wasn't satisfied with this offer from Tesla, so I requested offers online. CarMax provided the best price by a good margin. Even after discounting the tax advantage, it was several thousand dollars better than Tesla's valuation, and CarMax claimed their process was very straight forward. Most of the transaction was done online, I uploaded their requested documents (license, registration, etc.). I was then asked when I would like to bring in my car for inspection and sale. A few days later, I arrived at my designated appointment time, and was promptly greeted at their front desk in their rather cavernous reception area. It's a bright and clean space, and was fairly quiet on this particular afternoon. I was told to drive my car into their garage for inspection, and return to their business office. About 10 minutes later, a very nice representative (Liz) told me that she was working on my paperwork, which would be ready in about 15 minutes. Liz returned with the paperwork, and patiently explained the few pieces of paper I was signing. I signed over the title and she handed me a check for the agreed upon amount. I was also given copies of all the paperwork and my license plates. She advised that I contact the registry quickly and destroy the plates if they weren't being transferred. I'd estimate about thirty minutes start to finish. I sold my car for a fair offer, lower than if I tried to find a private party sale, but safer, easier and no hassles. I can't comment on services related to buying a car here, but I was very satisfied selling my car here.

I've changed my 4 star review to a 5 star - because the MINI Service Advisors are top notch. They…read moregive it to me straight, try to help me out whenever possible, and I don't feel like I'm being taken advantage of. Are they cheap? No. But does the job get done? Yes. If Mark Ravin and Matt Appleton leave, I'm not sure I'll ever go back.

We just bought a Countryman today and couldn't be happier with the total professionalism, courtesy…read moreand expertise displayed by Steve who certainly knows his product and customer inter-action. Zain and Omar are a total credit as well. A thoroughly stress free and pleasurable experience.