My daughter and I were looking to finance a car for her and had a great experience working with Trevor. He was so friendly and knowledgeable. He gave us different options to choose from and kept us up to date throughout the whole process, which took hardly any time to complete. It was not a long drawn out process. I highly recommend working with Trevor for your lending needs at Quincy Credit Union. read more

Have been a member for over 35 years. Since you moved the credit cards over to visa, experience has been awful. When I call can't even access my account. Says phone number is wrong. Rep at visa useless. Says need to call credit union. Teller let me know numbers on file and updated correct one. Waited a couple weeks thought I would be all set. Still can't access my account. Called your customer service at bank. Spend 20 minutes during my lunch hour on phone with rep. Only to here can't reach billing will have to call back. Also miss how you would get a deposit in your account at end of year when using the Quincy Credit Union credit card. But that stopped once you moved them to visa. Used to love this bank . Always helpful . No longer with credit cards being moved . read more

I had a great experience working Trevor J. He took the time to explain every step of the process, answer all my questions and made what could have been a stressful experience easy. He followed up regularly, kept me informed at every stage, and his customer service was exceptional! I am very appreciative of his help and would highly recommend working with him to anyone. read more

Extremely antiquated online banking, was given 7 days from receiving my welcome packet in the mail to my first payment due date (1/29 to 2/6). Customer service acknowledges their online system is "extremely outdated" and is unable to help other than saying "it is much easier if you initiate auto pay from the institution you keep your money with"... Relying on the electronic infrastructure to pick up the slack from the shortfalls in your antiquated online system, rather than updating it, is wild. Nice people, but awful process with this bank. If you are using a broker to find a loan for you, INSIST that they do not partner you with Quincy Credit Union until this institution updates its online banking system. read more

I rarely go into the branch even though I've been a member of Quincy Credit Union for over 20 years. I went in on Saturday morning to get a new debit card as they can conveniently print you a new card on the spot instead of waiting days for it to come in the mail. It was quickly apparent given the number of people waiting that the customer service department was not adequately staffed. Given the limited branch hours on the weekends and only one night of extended hours during the week I would've expected branch management to have enough customer service representatives available to ensure members are not subjected to long waiting times. Despite the wait, Daren was absolutely fantastic which greatly improved the overall experience. He was very helpful, professional and empathetic to the multiple members in the waiting area late in the morning close to the branch closing for the day read more

the only fraud protection is over draft fees and the staff are apathetic. apathy is worse than death because at least a corpse can feed the bugs the animals and the trees. read more

On QCU website it states they are part of the Shared Branching Network. My bank is DCU & I needed to make a deposit in Quincy to my bank. Went to QCU on Quincy Ave & was told they are NOT part of Shared Branching Network. I told them it stated on their website that they were & was told the website was wrong & they couldn't even access the network.So I had to go to the Mass Bay CU on Hancock St & they took my deposit with no problem whatsoever. You should fix your website. I wasted my time & gas read more

Quincy Credit Union - QCU website screenshot regarding Shared Branching - Banks & Credit Unions Near Me - Quincy, Massachusetts

QCU considers the cash back from their credit card as taxable interest!!! I received a 1099-INT form for $48.00. They said it was because it was deposited into my $5.00 saving account. BEWARE!!! The IRS is going to think I have a LOT of money in the bank!!!! **I received a phone call from QCU stating that the 1099 was sent out in error and I would be receiving an amended statement. I appreciate the call from QCU and that this mistake will be rectified. read more

Went to put money in my account I had to go to the ladies room so bad. After convincing the Teller to ask her supervisor I was told I could use the bathroom went to the front desk to find out where it was. She said no you can't use the bathroom. We don't have a public bathroom you're gonna have to talk to my boss. There was five women Standing there talking told me to go across the street to the restaurant there was no public bathroom so rude if I did not put my money in the bank, I would not have asked for the bathroom if we have money in your bank you should at least give us a bathroom. I'm a 62 year old woman who has been at that bank for 20 years rude read more

the fact that member services can't actually help with issues while they're happening defeats the purpose of the help line existing. the least they could do is conduct themselves with professionalism but there's a 50% chance of getting someone who will chastise you for having let the problem happen in the first place. read more

QCU is a joke. i went in there for fraud on my card, and asked to speak to the manager as it was the 2nd time within a month this has happened to me. i was very nice and not aggressive. i just wanted a better explanation as to why it keeps happening, as i am sick of getting new debit card numbers. the representative i was with was extremely nice, but could not get the manager to come out. and it just so happens the office i was in was right near the manager's office. i overheard her telling the rep "tell him i am in a meeting, i don't want to deal with that right now" oh... I am sorry, you don't want to deal with your job? super unprofessional. i felt bad for the rep, as you should not have a manager that does not want to deal with people. in that case, get a work from home job. needless to say, I closed my account and i now bank elsewhere. read more

Based on my experience, the business has demonstrated unreliability, and I've consistently encountered issues with overdraft fees despite having sufficient funds account. As well as very Poor customer service and rude representatives. Go ahead and throw away all of your hard-earned money ! read more

I have online banking, about a month ago, it stopped sending me the email confirmation. I called they fixed it, next week it happened again. I called again Alex at the Quincy Branch said there is no problem on their end, and I would have to come into the branch as I could not prove who I was! Yesterday I went into the branch in Weymouth very nice customer service said she would find out and call me back, never did call. Today I have had to call back twice as she is on the phone. Finally she took my call and said there is a bug in the system and they have no idea when it will be fixed. She has submitted a case to the Tech department, has no case number and I cannot contact them. Anyone else experiencing this frustration. read more

Angela helped me today. I think that she was so helpful with my needs. I have a small business and this bank doesn't specialize in servicing business banking needs but she made my experience easy. Thank you read more

This is by far the worst credit union I have come across. There is no help, the customer service is garbage. I will be closing my account as soon as my direct deposit clears. I wanted to mobile deposit a check, I was denied because I have to be a member for a certain amount of time. I can't use a loan because you have to be a member for a certain period of time. I don't have to be a member for a certain period of time for me to have my payroll checks direct deposited, GO FIGURE. I am closing my account as soon as I can....... read more

Great auto loan rates!! Excellent customer service start to finish. Easy online application. Much appreciation to Nancy D, Kathy C and Irina with getting my loan done in less than 24 hours. read more

Quincy credit union has helped me plenty over the past year and few months I've been with them. Recently, I had a bad experience with a bill pay option. Which led to a frustrating call with customer service. Then led to myself stating I would call back to speak with the branch manager. Problem unsolved. One day passed to the following morning, I received a call from Ellyn, the branch manager. Ellyn was very attentive to my issue and handled it quickly. Also waiving a fee I would've incurred due to my own error. I greatly appreciate Ellyn reaching out to me before I got the chance to call and rectify the situation. Among many other things that QCU has helped me with they are great people. I recommend them to everyone I talk to. -VH read more

I have been banking with QCU for a few years and could not be happier. Their rates are excellent and their customer service is superb! I had a question about a re-fi this morning and Marc in the Quincy office stayed on the phone with me for a half hour answering every question I had and every question that came from any of his answers. He was SO patient and helpful. I highly recommend this credit union! read more

I wanted to get a business account after being with this bank for 25 years. When I walked in I had Ashley A. I told her I wanted a business account so she asked my EIN number. I also said I wanted a debit card or credit card with it and she rolled her eyes so hard right in my face. Then she went to talk to a lady who's back was turned to me with medium-length brown hair and wide shoulders. They whispered together for 10 or 15 minutes then Ashley came back and sat down and said "we don't have it." I just stared at her and she just stared at me. She stared me down so I just left. Then later I started to think if they don't have business accounts why did they ask me for my EIN number?! I found out they did have Business accounts but they just didn't have a credit card they went with it they had a debit card. She did not tell me about that. She only stared me down. She said " we don't have it" and just sat there and stared at me. It was a little bit of a rainy day, a tiring day. I understand that but you still have to do your job. If you think business accounts ever pain in the neck, which I do too of course I don't wanna be there either I just want to get it over with, you still have to do them. I'll never get over the way she rolled her eyes at me. I have the date as 3/12/22 because they texted me her name when I was waiting. I went to Envision Bank and they literally treated me like a queen. They had everybody in the bank come to meet me. The only thing is I have a business account there and it's much farther away than Quincy Credit Union and it stinks to have two different banks. I was thinking of having another account at the Quincy Credit union and we will see if they treat me better. I hope that girl's not there anymore. read more

I wasn't going to write a review on QCU until a recent experience got me to evaluate the Credit union. I want to start of with the positive, which is their credit card. The interest rate on the card is far lower than any other credit card I own. However, even that positive comes with a caveat. I wanted to increase my credit limit after being a member for quite a few years, but even that required a hard inquiry. My biggest issues with the bank however are the limitations of the mobile app and accessibility to my money. The online format for transfering money is overly cumbersome. Right now I feel like they are holding my money hostage. read more

I was helped today by trainie Jaimie and trainer Michelle Whalen. It was really fantastic experience. They reinforce the community and family feeling that is Quincy credit union. Thank you read more

ive been a qcu member for 35 years. I've always been very pleased with my service. Recently i had a problem with my checking account. I went to the branch office in Quincy and met with Unique Wright. I have to say she went above and beyond to get the situation resolved. Her efforts only confirmed my satisfaction with the credit union. Thank You. Karen Elkins read more

Neena and kayla were both great. Neena helped me open a new account and kayla was great with my loan. She responded very quickly to all of my questions and was on top of everything through the whole process. read more

Great credit union. So easy to deal with! Kathy Clasby in the loan department sees people not just numbers. Life is real and she understands that. She is amazing and was so pleasant and eager to help my wife and i. Neena in member services was also so helpful and made joining so easy and effortless. I can't recommend these people enough. I have many times already, but it's definitely not enough. Thankyou ladies! read more

Just had a wonderful experience with an intelligent & engaging employee, named Judy McCauley. She answered all my questions & took the extra time and went the extra mile for me. This was a wow customer experience. She is a great asset to this bank! read more

I signed up for a checking a savings and a credit card with them. The staff always has an attitude. When I have legitimate disputes they tell you they don't want to take the hit because companies like apple are really big. This bank will not protect your money but are quick to take it from you. They don't care to keep you as a customer and it really shows. Stay away trust me they are just going to screw you over. read more

My husband applied for a loan and the loan officer misunderstood what the loan was for and had us chasing a ghost for 2 weeks, then found out we needed a home equity loan said we were approved and then nothing for another 2 weeks did not return many many phone calls finally heard from her said waiting for the drive by for house. finally called called to sign the papers for the closing told the wait is 3 days so whatever. then on day 6 with (2 not being business days) still money not in the account. I will never do business with them agian Ill stick with the big named banks. more communication would of avoided unhappy customers read more

Every teller I have come across looks absolutely miserable, not personable AT ALL. The ATM is always down.m. After numerous times of having to use a different ATM at a different banking institution my husband had gone in and said he would like to be reimbursed for having to use another ATM. (The 3.00 ATM fee which isn't a lot of money but it adds up, and it's the principle) they gave him a hard time! We NEVER complain and I hardly write negative reviews but this credit union is awful!!! read more

I give a four only in regards to the representative's Customer service, Michelle who basically added more stress to my situation than before. As a business owner for over a year I understand the importance of giving your client the best service possible with ultimate patience, a caring personality which is what I found with the banks representative Unique, I can tell she really cares for the people in front of her and is more than willing to go above and beyond whats needed while maintaining a great positive attitude! Also the manager who I believe name is Michael was awesome as well, great service on both their parts. Thank you Quincy Credit Union! read more

Today I met with Ellyn to open my first checking and savings account with a credit union. I couldn't be more happy with her friendly and over the top service that she was more then willing to provide me. I am more then happy with my choice to come here and open an account with QCU! I highly recommend their simply free checking and savings! read more

Be prepared to wait endlessly if you need anyone from member services. Meanwhile there are several tellers without customers staring at the wall. read more

The staffs here are ridiculous. People in the loan department NEVER responded to my emails. I emailed one employee to ask about my loan application, it got ignored. Later on I emailed a different employee and nicely asked about my loan status. It also got ignored. I Never got responses from them. What kind of customer service is this? How difficult is it to write a quick reply? Especially that they are make so much money from my loan. Some people there just seem to have an arrogant attitude. Also, the person that opened my checking account made several mistakes and I wasn't able to access my account. she got my SSN and my mailing address wrong, even after I verified those information with her twice during the process! I wasted so much time trying to access my account and calling them to get the problem fixed. read more

I had a horrible experience here. Loan department staff is completely incompetent. After multiple calls over the course of two weeks and a visit to the bank, I was told that a loan was all set and ready to be signed in a few days. The next day, I receive an email stating that a follow-up phone call was necessary. The day after that, I received yet another email, stating that the documents I brought in were not sufficient. Mind you, I physically brought my paperwork into the office and it was reviewed by their staff. I was told that the paperwork was fine and that the loan would be ready in a few days time. AVOID THIS BANK, unless you want to deal with incompetent staff and enjoy getting the runaround. read more

Staff here is awful...not a member but went in to cash a check. I'll will NEVER be back.

I've a member of this CU for a few years and still finding it very difficult to reach someone over the phone to get an answer for simple questions and for that reason they're getting 2 stars. read more

I love this bank. I've been banking here for years as has my whole family. They always go above and beyond what they need to do. It's also so nice to know people and have them know you on a first name basis. I recommend Quincy credit union to everyone! read more

I never thought I'd leave a review about a bank, but here I am. I've been a member for several years and have always had great service. The last time I visited, I met with Sandy in member services. She was very friendly, professional and knowledgeable. Such a wonderful experience! read more

I had a problem with fraudulent charges on my debit card. Unique was amazing. She cancelled my card, got me a new card and reversed the charges all with grace and speed. Thanks very much Unique! read more

Long wait times on hold when calling to talk to someone about resetting a password. Spoke with member service ,told I needed to speak with Loan dept after 17 min on hold was then told they had to switch me to someone else.,fortunately I was only on hold an additional 5 minutes. Did I mention that every time I leave the state I have to notify QCU or else Zi can not use my debit/credit cards. read more

I hated this bank for so long when I first joined. They've done a total 180 over the past couple years. The wait time to speak to someone on the phone has cut down significantly and they're extremely helpful both over the phone and in person. It shreds all over Bank of America and every other juggernaut bank that probably bought all the negative reviews. read more