The staff were very friendly and helpful. The process to rent a u-haul was smooth and efficient…read more One of the better experiences I've had at U-Haul.

I scheduled a 10' truck pick up in Charlotte NC at 2pm. I called before 2pm and changed pick up to…read more3 pm. When I got to the location the attendant was not there. I had to call cooperate office and wait 20 mins for someone to arrive. My destination was a Greensboro NC location. I received a call at 5:30pm telling me my drop off location changed. I called the new drop off location to see if I could drop off at my original location, which was closer and was told yes. At 6:45 I drop off the truck at the original location and tried to check in on the app. The app did not have the updated location (Original location) listed. So I couldn't drop it off. I called cooperate office and was told if I drop it off at a location not designated on my invoice I would be charge a hefty fee. So after waiting on the phone for 45 mins going back and forth I had to drive another 21 miles to the location designated on my invoice. Now this has created an extra mileage and convince fee charges.Not to mention its 90 degrees and the entire process was not convent. I would not recommend using this company to save a few dollars. The end result is that you pay more....... Frustrated!

Great customer service for my trucking business U & J Hauling Llc. Good rental price.read more

They went out of their way to help me. I arrived to pick up my truck and it wasn't there yet. The…read moreowner offered to have someone bring it to my house two miles away. I mentioned the movers i had scheduled cancelled on me (with very little notice) and she said she could get a couple teenagers to help. It made a potentially horrible day turn out fine. They had my truck 90% loaded in 2.5 hours. No complaints here, I was relieved and appreciative. It cost a bit more per hour than the other company but it was worth it considering same day service. Highly recommend.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

This U-Haul location offers propane tank refilling. I recently came here to three propane tanks and…read morepulled into the parking lot I was greeted by an employee that immediately acknowledged me and direct directed me to park nearby where there are several parking spaces that are within a short walking distance maybe 10 to 15 feet to the filling station. This location offers one of the lowest prices I have found for filling your propane tanks in the nearby Greensboro area and compare to other businesses nearby. The tanks were filled quickly without any issue. The credit card machine that is built onto the propane station was not working, but a second employee was standing by with a mobile device that was able to run my credit card and send me an E text receipt without any delays. I was very satisfied with how quickly I was able to get in and out at this location and the staff were very polite and professional.

General manager treated me like garbage and just wanted to get back to talking with another…read morecustomer he was flirting with. Would never return here, I'm not one to ever leave reviews. But this guy went out of his way to give horrible customer service.