Hello I used AAAA several times in the past but my last time storage with them ended in a complete nightmare I loss 85% of my storage unit due to rats they literary bit through everything After renting from February 2021 - September 2022 I have never been treated so badly I loss two beds A leather chair which was apart of my living room set now I'm stuck replacing all this furniture read more

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DON'T USE THIS FACILITY. MICE PROBLEM! Do Not use this facility and If you do please go check on your belongings. After being gone for a long period of time I returned to find everything in my storage unit covered in Mouse urine and feces. I tried to salvage things but I've had to throw away so much. I have been paying for this storage since around 2016. They were hired to keep my belongings safe but instead it all needs to be Destroyed. The day after trying to clean up the unit and see what can be salvaged I got very sick. It was severe and It was even painful to breath and move. I had to go to the emergency room twice, be put on antibiotics and pumped full of fluids. The first time at the hospital I didn't mention the infestation I had been cleaning up but after still feeling sick I started looking for other possible reasons and went back to the emergency room when I was having a very hard time breathing to find out I had bronchitis. I'm not saying that it was caused by the Mice droppings but the Dr. said it was a strong possibility. Now I'm afraid to go back into the storage unit and this Facility is absolutely no help. You would think that they wouldn't want a unit that they KNOW had an infestation to be just festering. I have no idea how to clean it safely and honestly don't believe I should have to. I have paid THOUSANDS of dollars to have my stuff stored safely here to now need to destroy it all. They told me that I can file a claim (for all the things I haven't already gotten rid of) but that will take a while and it will not really cover much. I can only imagine how bad all the other storage units around me are. I wonder how many others are going to be in for a horrible surprise. So I'm not local and they told me that they have a $250 cleaning fee if you leave the unit with things left inside. so I said Okay I'll pay it. They then said that isn't how it works. If I don't take everything out and clean the health hazard unit then it goes to collections, late fees get added on until the auction and then whatever the auction doesn't cover also goes to collections with an additional $250 feel for the cleaning. So Now they got me for another month and I'm going to try to get out there. But I've lost so much money having to buy all new stuff for my new place and now having to buy a plane ticket to clean it out and get sick again upsets me. I asked if there were services to come clean it out and the manager said the We haul junk people do it. But that's just an additional fee that I'm going to have to pay. Don't put yourself in my situation . Please Go somewhere else. There is a Storage Place across the Street that is much more secure and clean. read more

Clean, easy to use, & good customer service. I'd highly recommend this place if you need to store belongings in the Norfolk area.

We were in yesterday to look at storage options and Kownda could not have been more helpful. We are extremely pleased with the facilities and again Kowanda was everything you'd wish for in an employee----efficient, informative and friendly. The rates are reasonable too read more

This site is dirty!!! When I graduated from college I enlisted in the US Navy, and am currently stationed in Norfolk Virginia. Seeing how I was living on the ship for the first year of my enlistment I couldnt afford an apartment, so i just lived on the ship. Thus I had no where to keep my possestion (electronics, clothes, shoes, hygene products, pictures/posters, etc..) but in storage. So i ended up choosing this site, and didnt have any issues with my unit up until recently. I was deployed June 2016, and didnt return until December 28 2016. When i initially got back home i checked on my unit and everything seemed normal; in fact the last visit i had with my unit when everything was up to par was January 29 2017. Now fast forwarding to the very next time i visited my storage unit (7/19/17) I was discusted with what i found. and the issues arrised. I opened my unit door and what looked to be a water bug ran out of my unit and into the hallway. Upin further inspection of my unit i found a bunch of dead small bugs all over just about everything in my unit. I immediately informed the woman at the front desk. Both her and i looked at my bags and even all on the floor and saw the dead bugs; although she said they looked more like mouse droppings to her. We both took pictures of the scene and she helped me fill out an incident report. Today (about a week later) i received a letter in the mail addressed from corporate stating that there was no evidence of infestation, and that they wouldnt be doing anything further. I called and left a message on Miss Summer Forbes "Corporate Support Administrator" and await her return call. All i have to say is that i am Disgusted , and disappointed with not only the state of my unit, but the sheer lack of concern for me as a tenant of theirs. There were thousands of dollars of things i had to throw away including things that were very near and dear to me that are now in thu dumpster. With all the pictures i took even a fool couldnt clearly see there's a bug problem. I would not suggest this storage ficility to anyone unless you dont care about the things youre storing there. read more

Staff is friendly,clean enviorment, low prices, and convienence for me as the customer. They are always there to help when you need them and they are never rude to me. read more

I was very impressed with the overall experience at this storage facility. The manager was very friendly, informative and kind. The process was easy and quick. The rates were cheaper than any other competitor around. I definitely recommend others to store their belongings here at AAAA Self Storage. read more