Rats in our unit. Unit reeked of mold. Lots of chewing on our belongings. Absorbent rates.read more

I am very disappointed in the quality of this facility. First of there is a huge rat problem in the…read morewhole building, I was up on the 3rd floor and still had rat feseces and urine on 90% of my things. Nearly all of my things were ruined. I was able to retrieve maybe two boxes of things that were ok. I had a dead rotted rat body in my unit. feces everywhere on my things and still even in bins. there are black rat traps all over the facility and as soon as you walk in you can smell the urine and feces and dead rats. Please DO NOT put your stuff in here even for one month. There's no carts for you to comfortably move your stuff so you have to carry by hand. The elevators are poorly placed in the facility so you have to walk in a maze with heavy stuff to find that. the constant entering your access code every time you get on the elevator is cumbersome because you have things in your hand! WHo wants to do that all the time. I had my things in there for many years and if I really felt like going through the hassel I should've made them pay me for all of my things that were ruined but I figured, its not worth the headchae. Also its supposed to be temperature controlled....it is not. It was SO hot in there and it was summer time. Don't waset your money or time. I do not suggest the is place even if they gave you 3 months free!!!

please be where they will get you in there.and then a few months later , go up on your rent…read morecost!!!! if you're smart , find someplace else that will not try to scan people out of their money!!!

Every time my husband and I drop by the storage unit, the elevators smell like pee or urinal cakes…read more Then on the 3rd floor, the entire floor reeks of cigarette smoke. Our suspicion was there are several people living out of their storage units. The week we moved our stuff out of the storage unit, we confirmed our suspicions!! There are people living/occupying their storage units fully furnished with battery powered lights. There's no way management doesn't know. I can't believe they allow this type of behavior. Not very safe.

I've been using them for my storage needs for about a year. I have never had any issues. The price…read morecould be lower, but other than that, my experience has been good.

Just moved back to the area and was trying to access my unit to move some things out of it and my…read more"gate code" does not work. I logged onto the app where it even tells you the code to make sure I had it right. It is 7:40 at night and access hours are till 10PM so there shouldn't be an issue with me getting in. I was hoping to move a lot of things out and drove across town to do so... just very disappointed.

I am in the military which has brought me to the Hampton roads area. I have rented storage units in…read moremy time, this has been by far the worst experience of my life. On top of my unit being infested with rodents and valued and cherished personal belongings from my daughters childhood having to be thrown away (because there were dead rodents and layers of feces and urine, see pics attached), the unit that they moved me into while all of this was getting situated, has been rented out and other valued belongings I had (in the new unit) were "thrown" away by staff because they did not know that unit was mine. Do not rent a storage unit from here.

We used SpareFoot to reserve our space, but once we had, we went over to the location to check out…read morethe area. It turns out that the space we reserved was too small for us, and it seemed that there was water damage from a previous tenant. Admirably, Amy (our facility manager) was honest and upfront about the past situation with the unit. We ended up grabbing another unit in their 400 building (separated from the main building, but was also temperature controlled) . The walk-through was pretty standard and only takes about 15-20mins.including the paperwork (Depending on their printers cooperation). Plus it's only $40 for any size unit to move in. They also have surveillance cams everywhere, which makes me feel a little bit better about our stuff being secured.

I hate moving. I don't know anyone who likes it. Even when it's to a place you've been dreaming of…read more(which wasn't the case for me at all), it's a dreaded time. Combine that with ill-planning and you have a match made in hell. Thank goodness for Simply Storage! The interior is true to the name: simple. Very clean and neat and tidy. The items they have on display have the prices clearly marked and there's a good variety. The bathroom is in great condition, too! I think the woman who helped me and my mother was named Tammy? It's been a while, so I can't quite remember. She was so sweet! Gave me cookies and soda and basically babied me since I was nervous about driving a huge Uhaul for four hours. When I found out it was a pain to drive, she helped me downgrade with ease. We had to go to another Uhaul location because they didn't have to size we needed, so she made a reservation and the exchange was just that easy. Thank you so much for making our moving less stressful than it already was~ We truly appreciated it.

My husband has used this storage facility twice recently to store items and we've never had a…read moreproblem here. It's easy in and out with the code and we're able to get in and access our items fairly easily. The only issue is that the road to get to the storage lockers is one-way and small so only one car can fit so you sometimes run into an issue where someone is blocking the road and you can't get to your unit until they move and not everyone is friendly or willing to move/let you by or even speed up whatever they're doing.

First time storage unit renter, the process to sign the lease and setup auto was quick and easy…read more Was met with friendly and helpful staff who showed the available units. Facility is well kept, clean, climate controlled and well lit. Prices are reasonable compared to the bigger names.

Perfect location, right next to odu. Perfect place to store things for tailgates or old stuff from…read moreyour house. The 24 hour access is so convent, and they have a sale going on now! I definitely recommend this storage place!

Highly recommend this place. Owners are really great and communicating with them was very easy…read more We stored our camper there for a month. Convenient to get to with nice, open spots. Best storage place in the Virginia Beach area!!

I've been a tenant for over a decade and have been through the changes with 24 Seven Storage. The…read morefacility is well maintained and secure. I've passed the unit down to my son who utilizes the unit. Their security is top notch and their customer service is as well. I'm in California and they are nothing but the best storage facility in the Virginia Beach area. Their prices can't be beat for the quality of customer service, easy payment options, notifications and a well ran and maintained facility. Thank you, 24 Seven Storage for taking care of my belongings and family for years to come.

This place is reasonably priced and has good sized units. The facility appears clean and safe. We…read morehave had our unit for a year and have had no problems. The guy who runs the place is very laid back and works with you on things. Definitely would recommend this place.