Excellent customer service and very professional and understanding! 10 stars he shows up on time…read moreand works very fast but with a steady pace Mr Davon I appreciate the service and I will be passing your business on to many of my friends and relatives who might need your service ... 10 thank you

From the owner: As of now we only specialize in opening car doors to retrieve keysread more

Brooks repairs two of our external door locks this week and the technician did a great job! He was…read morepersonable, worked quickly, and rather than charge us to go get a part he needed be waited while my husband went to Lowe's to get the part. It's great to have knobs that work! The only ding is, I asked him to make two additional keys to one lock, which he did, but he didn't give them to me. I tried to get his attention as he drove off and was unsuccessful. The missing keys is such a minor thing and we plan to just go to Lowe's to get my key copied. Thanks Brooks!

I had a very disappointing experience with Brook's Lock and Key…read more Before making the 15-mile drive to the store, I called to ask for an estimate to have two new vehicle keys cut. I was told I needed to bring the keys in for an estimate. When I arrived, I was not greeted and initially felt more like an inconvenience than a customer. After explaining that I had called earlier, I was asked to show the keys. When I questioned why I had to drive in just for a quote, I was told they needed to determine whether the keys were programmable. I explained multiple times that I only needed the keys cut, not programmed. During the conversation, another employee questioned how I planned to program the keys, and the interaction came across as condescending. Eventually, I was quoted $5 per key and agreed to proceed. Before cutting them, I was given a no-refund disclaimer because the keys were not purchased from their store. I accepted that and understood they could not guarantee aftermarket keys, but I expected that the keys would at least be cut correctly. After driving another 15 miles home, I discovered neither key would even turn in the ignition. I called the store and was instructed to make another 15-mile trip back so they could recheck them. Once there, I was told the keys may have been cut too shallow and that there was nothing more they could do. I was again reminded of the no-refund policy. Only after the failed attempt was I told that keys manufactured in China often have problems and that they regularly encounter issues with them. Had that information been provided upfront, I could have made a more informed decision before paying for the service. I understand that aftermarket parts can sometimes present challenges, but I believe customers should be informed of known risks beforehand, and I do not believe a no-refund policy should excuse an improperly cut key. Unfortunately, due to the poor customer service, unnecessary trips, and unusable keys, I cannot recommend Brook's Lock and Key. I wish I had gone to Blair & Sons from the beginning

They came within a day to service my inside and outside units. Noah took his time and did the…read moreservice right. He also left a clean work space. I will recommend him.

I couldn't be more pleased with my Generac generator installation…read more The crew's workmanship was top-notch -- every detail was handled with care, and the setup looks clean and professional. They took the time to walk me through the generator's operation step-by-step, making sure I felt confident using it. From start to finish, their professionalism, courtesy, and attention to detail made the entire process smooth and stress-free. Highly recommend!

Mike arrived on time, explained everything that I needed to know. very personable. I will call…read morethem again if I have any electrical issues.

Had a bunch of overhead lights in the dining and living room go out for some weird reason. Mike…read morecame and debugged a non standard wiring setup in a new home and figured out where the short was. Easy fix but it was somewhat of a needle in a haystack situation that involved climbing around in the attic trying to trace the fault. He did outstanding work. Installed a dimmer in a 3 way dining room switch. Price was reasonable considered the time involved.

We had an excellent experience with Mr. Electric and truly can't recommend them enough…read more Justin replaced all of our light switches, outlets, and smoke detectors, and he was honestly one of the best home repair professionals we've ever had in our house. He was knowledgeable, thorough, and incredibly patient while explaining what was being done. My mom asked the same questions multiple times, and Justin never once showed frustration, he took the time to explain everything calmly and kindly each time. That level of patience and respect really stood out to me and left a lasting impression. He also left the work area cleaner than when he arrived, and the quality of his work was phenomenal from start to finish. We will absolutely be using Mr. Electric again and will be requesting Justin. Highly recommend

Needed some outlets replaced. Andrew responded and promptly addressed our needs. Would call again.read more