1. Aalto Enhancement Center

1. Aalto Enhancement Center

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Kenosha, WI

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Aalto Enhancement Center

4.7 (3 reviews)
Closed • Closed

By appointment only

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1 year ago

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2 years ago

Fantastic environment, staff and services! Treat your body today or gift to loved ones. You'll be back for sure.

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11 years ago

Fast and friendly service.. They really helped with my stiff neck! They really know what they are doing..

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Springbrook Wellness

Springbrook Wellness

4.4
(8 reviews)
•$$

I have a rotated disc in my upper back that causes a pinched nerve to cause severe pain. After…read moresitting at a new desk all week, by Friday the pain was unbearable. I was able to schedule a last minute, 30 minute massage with Cheryl. I've been getting regular massages for over 10 years and Cheryl is by far the best I've had! I can't wait to go back in a few weeks for a full 60-minute massage! They have a discount structure for booking your appointments in advance and buying packages. They also have a discount available for first-time customers. Highly recommended!!!

I am in disbelief at the level of unprofessionalism and lack of integrity I experienced with this…read morebusiness. On 7/14, I booked a 90-minute prenatal massage for 7/20 at 2:45 p.m.--six days in advance. At 12:35 p.m. on the day of my appointment, just over two hours before I was scheduled to arrive, I received a phone call informing me that Suzanne Best had overbooked herself and would not be able to perform my prenatal massage. The employee told me someone had supposedly reached out to notify me earlier. That simply isn't true. I never received a phone call, voicemail, email, or text message. My appointment confirmation and reminder both came through email without issue. When I questioned it, I was sent a screenshot of a text they claimed had been sent. Not only did I never receive it, but it was allegedly sent at 3:30 p.m. the day before--less than 24 hours before my appointment. What was even more disappointing was that the call came with absolutely no attempt to make the situation right. There was no offer to reschedule, no discussion of a refund, no apology beyond a simple explanation that they had overbooked, and no gesture to compensate for the inconvenience. I had already arranged to leave work early for this appointment, so this last-minute cancellation wasted both my time and my work schedule. To make matters worse, this business asks customers to prepay a tip when booking--before the service has even been provided. It's incredibly frustrating to be asked to tip in advance when the business can't even honor the appointment it confirmed. I was told Suzanne is part of management and would contact me tomorrow. When I asked if there was another manager available to speak with today, I was told there wasn't. That raises another question: if Suzanne is unavailable because she's supposedly double-booked, why is there no manager available to address the issue with an affected customer? The phone call ended without any resolution or refund being offered. As someone who is 33 weeks pregnant, I specifically scheduled a prenatal massage to help with the physical discomforts of pregnancy. Having that appointment canceled just hours beforehand--with no real communication beforehand and no effort to make things right--showed a complete lack of professionalism, accountability, and consideration for a customer. I cannot recommend doing business with a company that treats its customers this way.

Aalto Enhancement Center - c_and_mh - Updated July 2026

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