I was pushed to a telehealth visit because of weather. I had an appointment for a weight loss…read moremental health evaluation before WLS. A standard practice that this office does frequently. My surgeon had an estimated cost as he recommended Dr. Brady. At the start of the appointment, Dr. Brady confirmed that my visit would be about $150, and I had to agree to this before the session. He was nice. Asked basic questions and then said I needed to come in and fill out a couple questionnaires. I set a time to come to the Lutherville location the following week. When I arrived, they didn't seem to know I was coming. They rounded up most of the papers I needed to complete. They were scantron and multiple-choice questions. They stuck me on a tv tray in the front lobby, as people entered and exited around me, and I did the paperwork. Weeks later the bill arrived. It was $1200 (and after the insurance, over $700) 7x what they quoted me at my appointment. Obviously I would never have agreed to this outlandish fee for the service I received. I agreed to the $150 estimate. Not a $750 estimate. I contacted the billing department (Alice) about the discrepancy. I was told they called and got the preapproval for a different type pf appointment, and that they were "sorry, and will work to ensure it doesn't happen in the future". They did nothing to work with me, as THEY are the ones who made the error. They responded to my inquiry about this with a "tough luck" attitude and said they were not going to change anything so I need to accept that. They took 4 months to even submit a claim to the insurance, and that was after I had to reach out again to ask when it would be submitted. For a "mental health" service, this seems like terrible customer service, and could easily cause more issues with a person who was already struggling. The doctor was nice enough, but I would never recommend this place, their billing practices are terrible and I will be filing a formal complaint with the correct government agency for their "surprise billing" and unethical charges.

Oh boy, when thinking about Oasis, it's hard to express the amount of unprofessionalism that I…read moreexperienced, but here it goes. My son had an issue that needed to be addressed through counseling, so after speaking with his doctor, I was given a referral list with Oasis on it. I called all of the places referred (5 of them), and Oasis was the only one taking new patients during the pandemic, which left me in a bind. I gave all of my insurance and personal information to the women on the phone and was given the time/date/doctor that my son would need for his session. On the day of the session, I hadn't received a Zoom Link, so I called Oasis. I spoke to a young lady named Brianna P., and she told me to go to the patient portal and complete the questionnaire. After completing the portal questions, I heard nothing. I received no Zoom link and received no follow-up correspondence. My son, who was already nervous, was disappointed about his counselors' failure to appear. Three weeks passed, and we still heard nothing from Oasis until we received a bill. The bill was a 25 dollar charge for a missed appointment that we never received the information for. Moreover, they billed my son instead of me!!! I have worked with counselors for year's and never have I seen a business physically bill an 8-year-old. After looking on Yelp, I now see that this business needs a total overhaul. I did manage to call the billing department, and a very nice woman rescinded the charge. I emailed Brianna P. with my issue and her supervisor, and no one has contacted me to this day. Please stay away from this place. The reviews are warranted, and this is not how to conduct business with individuals that are already experiencing traumatic events. Oasis is creating additional stress and drama that is not needed in these times.

I was going through a difficult time and I needed a therapist that was experienced and was seeing…read morepatients remotely. After a few sessions, I knew that I wanted to see Mrs. Wooten regularly. After a year, I feel like my mindset has changed and I'm able to cope with the frequent ups and downs of life, as they come. I would recommend this practice to anyone in need of therapy. Also, I'm not very religious and I felt very comfortable using this practice.

From the owner: Immediate Openings for virtual individual therapy, couples therapy, therapy for seniors, adolescent…read moretherapy, and psychiatric evaluations with medication management.

My 12-year-old son received counseling services through Bay Area Christian Counseling for several…read moremonths. During that time, I repeatedly requested basic parental updates and care coordination and did not receive meaningful communication for an extended period. I later learned that my son had made statements involving self-harm and substance exposure, yet I was not notified for weeks after those statements were reportedly made, despite having shared legal and physical custody and being responsible for his care half the time. I also became aware that third parties were involved in communications related to my son's care without my knowledge or consent, which raised serious concerns for me as a parent regarding boundaries, transparency, and parental access. After requesting records and clarification, responses were delayed and inconsistent, and I was told that my minor child would need to authorize the release of his own medical information, which further complicated my ability to participate in his care. Parents considering this practice should ask very clear questions up front about communication policies, parental access to information, and how safety-related disclosures are handled.

I was looking for something specific and was told the wrong thing on the phone before I made the…read moreappointment. Realized at the end of the appointment the therapist didn't even have the correct intake form that said what I wanted to get out of therapy and all the things I checked and sent back 2 days ahead of time. Left feeling worse and asked for my money back but was gaslit by the therapist and lady at the front desk

If you or your loved one needs treatment, please look elsewhere. Despite HIPPA requirements, staff…read morehave been documented initiating gossip with family of graduates from Pathways' program. In addition to breaking confidentiality rules, care for clients is wildly inconsistent. Staff generally seem unhappy and bring their personal issues to work.

cause i not ready this place is awful! the staff is not trained or capable of dealing with…read morepatients that are struggling and only there less then 24 hours! instead they are confrontational and call you names! i was called a bad apple and told that i should pack my stuff and just leave ! because i not ready to be there and i sure was not ready to handle what i gonna get from her ! i was not there 24 hours and i left!

David Kellner is terrible. Awful communication, hard to get an appointment, doesn't provide…read morereason/basis/explanation for things. Primary concern is certainly not the child. Could be why he doesn't go through insurance companies ($$$). Received no help for my child. Was so happy to switch. Word to the wise: find someone with adequate training, office, and people skills.

From the owner: Solace Family Counseling is a private practice serving Annapolis and surrounding areas. We…read morespecialize in child and teen therapy.

We have had a positive experience. It was hard to get in, but right now, everyone is in counseling…read moreand it's a very positive thing in my opinion. They ensured that everytime I called to inquire where we were in the waiting process or finding us the right cousnelor, I felt heard and that they were hunting answers down for me. I was able to get my son in with a provider, that we think is okay, but with the demand right now, we didn't have much of a choice and he needed to be seen (directed by school). We have had fortune getting appoitnments and talking with the counselor between appointments and that's more than some do. The waiting room is clean, the parking is easy, restrooms in the builing in Arnold is nice.

Stay away from Dr. Herman!! For someone that is supposed to help and treat people with anxiety, he…read moreis rude, arrogant, belittling, has the "time is money" attitude and to be honest, I feel he CAUSES anxiety! I would NEVER suggest this man or the practice to be honest. The front desk people weren't the most welcoming either but compared to the doctor they were a joy. Stay away, there are MANY doctors out there to help and that want to actually help!