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    Aaron Mormann - State Farm Insurance Agent

    3.7 (3 reviews)
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    Bridge First Insurance - Dave golfing at the Travelers leadership conference

    Bridge First Insurance

    (34 reviews)

    I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

    Jack is responsive, knowledgeable and treated me - a new customer - like I was a longtime client…read more He is friendly and does very well at balancing value and ensuring the coverage that's safe and proper for the client. I am very impressed.

    Bigoski Insurance Agency - Voted BEST OF Haymarket/Gainesville 2011, 2012, 2013, and 2014!!

    Bigoski Insurance Agency

    (16 reviews)

    I give Tom Bigoski and his team my strongest endorsement…read more They've earned my trust and my business for years to come. From the very beginning, Tom was honest, patient, and incredibly knowledgeable. He took the time to answer every question I had without ever making me feel rushed or pressured. Instead of trying to sell me the most expensive policy, he focused on understanding my family's needs and explaining all of my options. One thing that really reinforced my confidence in Tom and his team was when I had a major flood in my basement last year. Tom guided me through the entire claims process, making what could have been a very stressful experience feel seamless. He was responsive, supportive, and always available to answer my questions, ensuring everything moved forward smoothly. Having an insurance agent who is there for you when you actually need to file a claim is invaluable, and Tom exceeded my expectations. I also want to recognize Melissa, Britney, and Leah, who have been outstanding throughout the past year. They have always been responsive, knowledgeable, friendly, and professional. Every interaction with them has been pleasant, and they consistently provided exceptional customer service. Whether I had questions about coverage, paperwork, or next steps, they were quick to help and made everything easy to understand. What really stood out was the team's transparency and commitment to putting the customer first. They were upfront about the pros and cons of different coverage options and made sure I fully understood everything before making any decisions. It's refreshing to work with a team that genuinely cares about building long-term relationships rather than simply making a sale. If you're looking for an insurance agency that is trustworthy, knowledgeable, responsive, and truly cares about its clients, I highly recommend Tom Bigoski and his entire team. Their professionalism, honesty, and exceptional customer service have earned my trust, and I wouldn't hesitate to recommend them to family and friends.

    After years as loyal Amica Insurance customers, our recent move to Gainesville prompted us to…read moreexplore other options--and we're so glad we did. Erie Insurance's outstanding ratings led us to Bigowski Insurance, and from our very first interaction, we knew we were in good hands. Leah guided us through the entire process with exceptional professionalism, responsiveness, and care. What could have been a tedious task turned into an easy and even enjoyable experience. Everything was handled smoothly, clearly, and efficiently--no surprises, no confusion, just excellent service. Best of all, Erie saved us hundreds of dollars a year compared to Amica, without sacrificing coverage or peace of mind. We can't recommend Bigowski Insurance enough. If you're shopping for insurance, talk to them first--they deliver top-tier service and real savings.

    Aaron Mormann - State Farm Insurance Agent - insurance - Updated June 2026

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