This review is mainly for the installation experts. Matt and Jonathan did a great job installing…read moreour new TV and they made sure we had all protective hardware in place to protect our purchase. They're a great team! Very kind and very quick. Thanks guys!

Pricing Discrepancy and Poor Customer Experience -- Geek Squad Installation Quote vs. Store Charge…read more Trying to call best buy in Flagstaff was impossible. Then I drove from Flagstaff Ranch to the best buy , by flagstaff mall. Here is the email I sent Best Buy corporate: Hello Best Buy Executive Customer Relations, I am writing to file a formal complaint regarding my experience at the Flagstaff, AZ Best Buy store involving a RAM installation for a brand-new Lenovo laptop. Earlier today (November 10, 2025), I called Best Buy and was quoted $39.99 for in-store hardware installation (RAM upgrade), which matches the price shown on your official Geek Squad service page for "Hardware Installation (In-Store), SKU 7860102." The Geek Squad representative on the phone described it as a "very simple installation." I intended to purchase the RAM directly from Best Buy -- specifically, the CORSAIR Vengeance 16 GB DDR5-5600 SO-DIMM -- and have it installed onsite by Geek Squad. However, after driving approximately 12 miles, I spoke with a young blond man at the Geek Squad counter around 6:50 PM. He informed me the installation would cost $139.99because a "diagnostic" was required. I refused, as this is not what I was quoted or what is listed online. The laptop is brand new -- I've had it for less than 12 hours -- and it functions perfectly. There is no justification for a diagnostic fee on a new, fully operational system that only requires a basic RAM installation. After leaving the store, I spent an additional 45 minutes on the phone with Geek Squad support, but no one could resolve the issue or explain the pricing discrepancy. This experience was frustrating, time-consuming, and reflects a lack of transparency at both the store and customer service level. I am requesting that Best Buy: Honor the quoted $39.99 installation rate for the RAM upgrade at this location. Clarify and correct any misleading pricing practices that require unnecessary "diagnostic" charges for simple installations. Provide a written confirmation within three (3) business days explaining how this issue will be resolved

I have a 12 year old LG front loading washing machine that started leaking on the bottom. My wife…read moreand I debated having it repaired or buying a new one. We decided to have it checked out and then make a decision. Scheduling the appointment was easy and the woman who took my call was friendly, knowledgeable and, as importantly, laughed at my stupid jokes. The tech showed up about 10 minutes early and diagnosed the problem in a matter of minutes. The cold water valve inside the machine was leaking and would have to be replaced. The tech suggested also replacing the hot water valve. I agreed to the price and he had it repaired inside of 30 minutes. He also checked out the drum bearings and the pump. The tech was a great guy who cleaned up the inside of the machine and made sure everything was the way he found it. I couldn't be happier.

Great response, figured out what the issue was and did some adjustments. I'd use them again without…read morequestion!

This company is amazing. Our cooktop had a problem. i called, the office was kind, helpful and very…read moreefficient. I got on the schedule for the next Sedona visit. Jared is professional, knowledgeable, and best of all our cooktop works better than it did before. This is my new go to company for any appliance problem.

Very professional and right on task. Researched the problem with our wall oven not heating, ordered…read morethe part and will return in a few days to install and test. Timely and fair priced. Would use again if need be.

Professional and efficient and thorough service in my gas dryer. I was pleased with the work, but…read morethe cost was higher than usual.

I requested some quotes fro fixing my washer. Gabe responded that he doesn't come to my area of the…read morestate but offered to help me as much as he could. After talking to him, it's time for a new washer and he recommended a good one. So far, he is the only business that has responded to my request.

We have two HD's in Flagstaff! This one definitely has a better selection! Most employees at this…read morelocation are quite friendly. I understand that everything has gone up in price, but their plants have definitely made a huge jump! They do have a better selection, though of house plants, cactus/succulents and outdoor plants than the west side location. Unfortunately, it's difficult to find someone who has proper knowledge in the garden section, and many of the outdoor plants they have are not good for our zone. Nevertheless, they are cheaper than nurseries. I always love how they have fun with skellies!!! They have crazy Halloween and Christmas set ups!

I'm reviewing a purchase I made recently at the Marketplace Home Depot. Graham was exceptionally…read morehelpful to me sorting through the available furnace filters. I needed a specific brand. He found it and, also cautioned me on smothering my furnace. My furnace guy had mentioned the same so Graham was congnizent of the same problem that my furnace man had indicated. My visit as speedy and successful.

Ponderosa is beyond amazing. We've had three different technicians come out to fix two refrigerator…read moreissues. The first two repair companies, told us the downstairs refrigerator was old and it wasn't worth replacing the compressor Ponderosa Appliance found a loose wire, reconnected it and it's working great. The first two repair companies, told us they would be back to fix a refrigerator ice maker, and we never heard from them again. Ponderosa diagnosed the refrigerator and said the icemaker needs a new part. They gave us a quote which surprised us how inexpensive it was considering how expensive the refrigerator was. This is a company with Integrety, expertise and they deliver! I wish I could give them more stars because they beyond deserve it.

My mother ordered me a drawer dishwasher,They came to install it June 10,2025,but there was problem…read morewith it so they took it back to repair.I don't really want somethng that needs repair.It has been two weeks now without a dishwasher.This company is a joke..I would not recommend them to anyone...

Stop through on the way from Dallas. Their customer service was great.regarding getting a…read moreduplicate die was able to mail back and should be receiving a refund check shortly from them as far as the customer service in store the lady could've been a little more helpful but that's OK, they were generally friendly and had a good selection.

nice selection of fabrics and the staff was very helpful. Totally Recommend…read more.. .....,

These guys are awesome!! Even when I pulled up as they were closing they took the time to make…read moresure I got the right part.. Last minute drier belt issues no one in town had drier belts but These guys do!! Thank you!

This place was recommended to me to by another service person to fix my Samsung ai washer dryer. I…read morecommunicated that the washer was showing an error code for communication (AC). They scheduled someone then canceled on me. Rescheduled someone only to find out they couldn't fix it. They are saying I have to pay their diagnostic fee even though they wasted my time and did nothing. When I communicated this, Amy, who answered the phone started yelling at me about their policy. IMO she should have asked more questions like other repair services or at the least offered a discounted rate. Very unprofessional and unreliable.

Would give zero stars if I could. Pricing out some stuff for a class I'm teaching and got followed…read morethe whole time by staff.. super rudely taking about and following me around. Even walked me to the register. Not stoked.

Great store and helpful employees. The store is organized well and items are easy to find. I…read moreparticularly enjoyed the selection in the fabric department. Great sale on fabric by the yard.