The doctors are top notch as is Rodie, however the rest of the staff is why I gave the office a 1…read morestar. I have been going to Eye Care Associates for 30 years and this past year the competence of the new optician has hit rock bottom. From not saving my new order and reordering what was on file using the wrong benefit plan, to telling me that had the benefit reverse and attempting to place a new order they couldn't get it right. After over 3 weeks I gave up. Rodie is stuck cleaning up their incompetent mess and getting my benefits straightened out. I will continue to see the doctors there, but not order glasses or contact lenses at the office. Also, the way the younger staff dresses it appears like they roll out of bed and pull on what ever clothes are on the floor. Their appearance doesn't instill confidence.

My daughter and family are patient's of Dr. McQuivey. I live in Texas, but wanted a specific…read moreframe that my daughter purchased from Eye Care Associates. Jalissa was so helpful in tracking down, ordering and having them shipped to me in Texas! That's going above and beyond with a smile. I truly appreciate her great customer service. Sherry DeLuna in Texas!

We are on a road trip across country and my glasses broke and they got me in the same day! Fixed me…read moreup and the staff was so sweet and kind! I would come here anytime you need any eye needs!

Dr. Pat Padrnos and his staff are always 100 % professional for my visits. On time. Everyone on…read morestaff is kind and friendly. I have trusted Dr. Patrick for decades with my vision and contact lenses.

My eye glasses broke as we were traveling through and it was really difficult for me. I called to…read moresee if there was an appointment needed and they said I could just come in which I did. I was seen right away and they fixed and cleaned my glasses at no charges and with a smile! Highly recommended!!!!

Been going to them for all of these years and haven't for the last few. They prescribed $700…read moreglasses that I was adamant wouldn't work for me, the bifocals. and they don't, after trying to contact them around 10 times, no reply. I am with a ridiculously expensive pair of glasses that I cant use. Highly upsetting!

I love Target. The shopping and variety of clothes for office wear is good. Earrings I can usually…read morefind things I like. But I love the optical dept cuz they have a real eye dr there. I used to get really dry eyes and painful allergies affecting my eyes. I could always stop in and get prescription eye drops from the dr. They have a large variety of frames there and I always find glasses I like. I also bought some cool clear nose pads to keep my glasses off my cheeks and makeup. The little stick on pads raise the nose bridge a bit on my glasses. The optical dept is a little gem at Target

Doctor and technician were awesome! We felt welcomed and had a great experience the entire visit. I…read morefound out I will need bi-focals soon! My only complaint is the glasses I ordered was apparently a RayBan brand, which I had no idea. I just picked the one that fit and looked the best on me. When I received the new pair of glasses with lens I noticed there was some brand etching in the lens on the right lens; right top, and the left lens; left middle. As cool as this may look, I can see it in my field of view and looks like smudges. I didn't notice it until after a couple hours after my fitting. I did not agree to have this on my lens from the beginning. But I will need to get used to it likely. Otherwise, my experience in-store was awesome! I highly recommend this place.

All of our visits to this practice have been VERY positive! Dr. Mahanti performed my cataract…read moresurgery, then I saw Dr. Wolfe for all follow up visits. SO thrilled with the results of the surgery!! It's like a miracle, especially since I have eye issues. Both Dr. Mahanti and Dr. Wolfe are very thorough and very pleasant. The staff is great as well. We highly recommend this practice!

This was my first time visiting this clinic. I was seen by their new Optometrist, Randy Wolfe, O.D…read more I was being seen for "early glaucoma" as assessed by an Optometrist a year ago. Randy is fantastic! He examined my eyes and spent a lot of time explaining my condition and treatment options, if needed in the future. He put my mind at ease. I'll be following up with him a few times a year. I highly recommend this practice for any eye care needs.

From day one of setting my online appointment it's been very negative…read more Complete hassle about the history forms , insurance, and everything else. The people I dealt with there are super condescending and completely unprofessional. It's as if they are Anti Military. No surprise here in Flagstaff. They lied to me about Tri Care insurance, and the refused to give me the number they called to send my family was covered . They actually said "your plan" doesn't cover routine eye exams. They had no case number (tri care always gives case numbers) from their supposed phone call. Anyways, this is the worst of the worst. I can CLEARLY SEE WHY THEIR REVIEW RATINGS are so LOW .

The most unprofessional experience I have ever had in a healthcare establishment. The front desk…read moreemployees were very rude. The woman who did my pre exam before I saw the actual eye doctor asked me if I wanted an exam, I was so confused and told her that's why I was there, she then told me that I didn't need an eye exam to get a new prescription! I mean what?! And the equipment was disgustingly and filthy! Then when I did go in and see the The " doctor " she made me feel so uncomfortable she did not seem to know any answers to any eye exam questions, i knew more medical terminology about my eyes than she did! I felt like I had some mean drunk college girl taking care of me. I could not believe she was the doctor! She seemed so inexperienced and was so unprofessional and unfriendly. I felt so worried about my eye care that I decided to stop my appointment and leave mid way through being seen and the doctor laughed at me. This establishment needs to be looked at and retrained in customer service. Do not get seen here, the absolute worst place in flagstaff.

There lobby is ALWAYS so full and wait is SOOOOO long. Bring a book and your own chair. Worst…read moreappointment handling in Flagstaff, and the biggest lobby to go with it.

My husband had surgery at these offices on the 26th of March and had to stay home for 3 weeks…read moreafter. He returned for his follow-up appointment on April 16th and was released to go back to work. The problem is my husband is required to have a note to return back to work after eye surgery as he is in law enforcement. They assured him they were preparing the letter that day and would send it that day. It is now the 21st of April, and his work offices have not recieved a note of clearance. He has called multiple times, emailed, still no note. This is his livelihood we are talking about.

Dr. Mahanti was there for me when I had an eye emergency and went above and beyond to help restore…read moremy sight after my accident. I was very happy that I was one of his patients! Keith R

I was very impressed by all staff, super friendly & knowledgeable. I was referred from Dr Paul Chen…read morein Carlsbad for continuing eye care after moving to Prescott. Dr Mahanti was friendly and approachable. I have complete confidence.

The eye doctor is extremely cocky, he refused to admit he made a mistake in my contact lens…read moreprescription. Now I have to suffer with double and blurred vision until I can return via my insurance. The doctor tried to make me look dumb, and blame me for everything. I would go literally anywhere else!

First of all, the prescription their Doctor wrote was way more accurate than the eye doctor place…read moreon Switzer. My first glasses were funky because of my first prescription, no fault of Americas Best. When I started to use the first pair, I felt something was off . I took them back and they had their Doctor check my eyes , his prescription was spot on. They did the swap and exam at no extra charge even though I was willing to pay . This place has top notch service.

Lexi was so helpful when we were in a bind for our NAU student who suddenly was having blurry…read morevision due to medication changing his vision and needing to drive home hundreds of miles for thanksgiving. She went back and forth between myself and our insurance and was able to provide my son the glasses that he needed to drive home safely within an hour! I called several places in Flagstaff to see if they had a lab on the premises and if they could produce glasses same day, but was out of luck with everyone I tried until calling Highline Eye Care (which was recommended to me on Facebook). Lexi saved the day for us! It should also be noted that my son is very picky and anxious with physicians and felt very comfortable. He would definitely return in the future and so would I. Thank you highline eye care!!

Dr. Kortsen was very personable, knowledgeable, & kind during our entire interaction. I left my…read moreappointment feeling well taken care of by both her and the friendly receptionist. Also, they have the most beautiful optometry office I've been in- love the decor & very welcoming! I would definitely recommend Highline Eye Care & Optical!