Andre was so much help when my husband and I were looking for a new mattress. He was very knowledgeable and we never felt pressured. We ended up wanting a softer mattress after having the mattress for a month and Andre made the exchange so easy. We appreciate his help and would definitely recommend using this Mattress Firm in Flagstaff! read more

Went into store to test out a few mattresses for my elderly mother who needs a new bed. Found exactly what I was looking for with the help of the sales associate. read more

Went in to just try out a few mattresses and Ryan was very helpful. Explained all the prices and different kinds. Great employee and very thankful for his help. read more

If you're thinking about getting a new mattress, go see Shalome!! She was amazing to work with. She held our hand and didn't pressure. She made sure that we were 100% satisfied as many times as it took us to stop by and lay on beds. We were a handful! But she always made us feel comfortable. It was a long road figuring out what we wanted, but we finally have the perfect Purple mattress, and we couldn't have done it without her! read more

Kris was very helpful. Our beginning shop. Who knew there were so many choices. Interesting to try to "try out mattresses. Financial plans available and a great deal of options for all. Very "focused" on following guidelines for social distancing. . Masks were available and hand sanitizer readily available. This is an essential for me to the mattress. Thank you. And to add to this review, I have received a $50 off email coupon. It is nice they want my business read more

This place was at the perfect spot at the perfect time. We were on the first afternoon of a 10-day road trip and I started out with incredible back pain and did not have the proper pillow. We shop at a Mattress Firm in Scottsdale and decided to stop at this one when we drove by it. Thank God! They were so helpful, had the exact same pillow I have at home, and got us out the door quickly for a great price. It got me through our trip! read more

We had a slight problem when we purchased our mattress. Stephen handled the situation to the best of his ability, and went above and beyond to correct the problem in a quick and timely manner. He was professional, and very up front and honest with me while dealing with the situation. You never know how well a company is ran until there is a problem, and I am very satisfied with the outcome, and how well he handled it. read more

Stephen was so great to my daughter and her girlfriend. He helped them find the right mattress, even staying within their budget. There were some issues of the mattress not arriving within the quoted timeframe, but he stayed in communication and helped find a great solution. I love knowing that there are people like Stephen who will take good care of my NAU students when I'm far away. Thank you!! read more

Met with Steven and checked the Purple brand of mattresses. Very unique design and extremely comfortable. They come in 4 firmnesses. We bought the 3 and it was delivered yesterday. Had a great night's sleep. Happy with my purchase and with Steven's professionalism. read more

Ordered a mattress and they gave us a delivery date that was a little far out but we're in a pandemic so we were happy to wait. The day before the first scheduled delivery, they called to say the mattress wasn't in yet but would be delivered the following week. Late in the day before the second delivery date, they called and said it wasn't in. We asked to have a different mattress delivered so we could stop sleeping on the couch and Zack told my family member that we weren't on the schedule For the following day so he couldn't send a replacement. When I called Zach only minutes later, he told me that we waited so long to call him back that the truck was now full. Zach didn't call us until the afternoon and we got back to him incredibly quickly. It's so disappointing to catch someone in a lie. When I confronted him about this not being true, he admitted I was right. He never did come up with a way yo make this right. We have used Mattress Firm for about 5 decades in Phoenix and have always had excellent experiences. I don't know if the company is going downhill or just this Flagstaff location. I'm extra disappointed that a manager never called me to try to make this right. read more

Mattress Firm stores (2) in Flagstaff is operated by a smooth talker named 'Stephen.' He is selling defective and used beds. Watch out! We purchased a Temperpedic bed from Stephen a 'lie in your face' but 'sweet as pie' conartist. At time of purchase we were promised a refund if the bed didn't work out. In and around two months the Temperpedic bed developed a deep crease. Well, not only did we not receive a $6,000.00 refund they accused us of the bed being 'wet' when they came to pick it up. That was a flat out lie! We hired Flagstaff Movers (Skull Brothers) to move the Tempedic bed into our safe garage until they (without notice) picked it up. read more

We have been in a loop for more than a month now, we were told that if we put downpayment that we can get it immediately if we decided not to go through the order, we wanted to secure the offer so did put a downpayment, it's not a huge amount but still, we went back there a couple of times and they said the check will be mailed at their store and they will be give us a call and it's 10 business days, we waited and after that when we came in their store again they said no check was even mailed and that they said they will mail it directly to our home address that we game them, after weeks we called them again and said there's no check and that our address wasn't registered still and that it will take 2 months or more? I tried calling today and they said they don't have idea about it. I felt like we were Scammed and they don't care about it. read more

Pretty disappointed. We spent $1600 on a king size mattress and she sales lady stated she could only give us this price if they took away the 30 day sleep warranty. Judging by the mattress I tested out in the store -which was a FIRM Simmons mattress - I didn't suspect I would have issues. Once I got it home we realized we were scammed. The mattress was NOT at all firm and has dents in it when you sleep. Matter of fact - I can feel the bowed mattress while sleeping. It sqeaks also - like it was 10 years old. I'm super bummed because we trusted them that we were getting the mattress we had tested. $1600 is a shit ton of money for a flagstaff person and it saddens me that we can't trust local shops to give us good products. I'm going to contact corporate office in regards to this mattress. No way in hell did they sell us a non- used mattress. I hate our mattress- it feels like I'm sleeping on a ghetto bed. Tip - don't buy here unless you want to pay for over priced crap and get scammed out of a sleep warranty. read more

Heads up . I got a cheap bed in a box , it was awful so I returned it and still had to pay almost 200.00 out of the 400 for "restocking fee" so basically I paid for nothing. I will never buy from mattress firm again . As a consumer with Amazon as a option I hate to say it but it makes more sense to buy from a place that will not refund for an item I feel very duped . Make sure you read through everything. They make it seem so easy to return but it is not . Terrible read more

Phenomenal service! With quality products to match! My girlfriend and I were in desperate need of a mattress at an affordable price. We tried other places in town however, they were too pricey, and the sales people were either too pushy or non-existent. Our experience at Mattress Firm was nothing short of Excellence! Mark and Bethany really made us feel comfortable from get go, and displayed a lot of knowledge on their products. If you're in need of a new bed, you NEED to see this place! Especially for this Labor Day weekend sale! We saved well over $200 on an already fair priced queen. read more

Stephen was really helpful while we decided which mattress to buy our 12 year old daughter. We succeeded with a mattress she enjoyed and good on our wallet. He also helped us find a twin mattress for our 3 year olds bunk bed. He was so patient with my three children I had with me. And if you know three year olds then you'll be able to picture her in a store full of mattresses for the first time . Awesome experience and great prices. We will be coming back in the future for any of our mattress needs. We even talked about the purple seat cushions for our tow truck drivers and he was very informational about everything. Thank you so much for everything Stephen! read more

Awesome Place !!!! Bethany helped us out BIG TIME ,found a GREAT DEAL!!!! on a mattress for the college boy at NAU , memory foam !! Student discounts and Free stand with a check in to Yelp!!!! Stephen helped as well, thank you!! Great place if you need a good deal!! Excellent customer service and support. read more

We were in need of a mattress and stopped in Mattress Firm and are we glad we did. Both sales people, Steve and Bethany, were very helpful to us. We literally laid on every bed in the store. We found two we liked. The salesperson explained the differences and even showed us similar ones. He talked to us about sizes of beds, mattresses, and sheets. He even let us go home and measure our bed frame. It was a pleasant experience and we left satisfied and that we got a good deal. read more

I heard if you give 5 stars your review may might not get published so I'll give it 4 and tell you I got 5 star service. Bethany, our salesperson , greeted us and worked with us for about an hour until we decided on our new bed. We got a fair price and some upgrades thrown on top to sweeten the deal. Bethany actually had to call the district manager for approval on one of the requests we had, and went the extra mile for us. She was great at her "Keepy tracky" system as we literally bounced from bed to bed trying to decide. With her ability, we narrowed our choices down rather quickly and she was mindful of our budget. All in all a positive experience. Ask for Bethany and she'll steer you in the right direction quickly. read more

We met a saleswoman yesterday at the Mattress Firm. She was courteous and helpful but not overly knowledgeable and was not able to answer all of our questions. It was a pleasant experience but were hoping to have a salesperson with more expertise in the business. If you want a great mattress at a great price and impeccable service see Kurtis at The Mattress Center. read more

My girlfriend and I went in to buy a bigger mattress, as we have a twin size. We were helped out and said that we were on a budget, so we went to the back with the salesman and looked at budget mattresses. Our budget was around 400 or 500. He was great until he started trying to sell us a $1,600 matress and a $1,200 mattress. We went in on the 4th of july and got a sale. A $600 mattress. Great. We also added in sheets, the bed frame, etc. We were specifically told that they would all arrive at the same time, so we could actually use our new bed. I made sure to ask. There was no mistaking his response. We got an email saying the bed would arrive on the 9th, and another that the sheets would arrive on the 12th. Tracking says the sheets will arrive on the 13th. 4 days with a bed without sheets. This would be better if we weren't lied to. Do yourself a favor and don't buy any extras. read more

Amanda helped me find the best adjustable base for me. I would highly recommend this store to anyone looking for a mattress. Thanks!

Awesome doesn't begin to describe the service my partner and I received here. We had been on the search for a mattress for weeks and the people who were working that day were really great! They understood that mattresses are important and that we weren't in any rush to purchase the first mattress we tried out. We told the saleswoman who was working that we had a bit of a budget and she stuck to it. She didn't try to sell us a bunch of stuff we weren't interested in or try to get us to buy the most expensive bed. She encouraged us to lay on all the beds to find out what we really wanted and then showed us the sale mattresses that were close to what we found comfortable. Overall, I'm really happy that we gave them our sale because they really were just trying to sell us what we wanted. I definitely recommend this place for their customer service, expertise, and all around great attitudes! read more

Came in today to take advantage of the tax-free sale, and was so glad we did! Bethany greeted us and listened carefully to what we wanted. She quickly identified the options that were available for us, and took considerable time to let us try out the beds and compare the features. We walked out satisfied that we bought the best mattress, boxsprings, and frame for us! Thank you, Bethany! read more

THIS PLACE WAS A LITTLE SLICE OF HEAVEN. Bethany completely helped me out (a struggling college student). I know where I am going to get my beds for the rest of my life. She never tried to take advantage of the fact that I am no bed connoisseur. Instead she helped me find a bed that was in my price range, and will be a perfect match for my hectic life style, and will allow me to rejuvenate with the limited time that I have available for sleep. THANK YOU BETHANY. read more

My partner and I walked into mattress firm just wanting to find out pricing and test out different beds. Thanks to Bethany, who was amazing, we are now very knowledgable about the different types of beds. She presented us with affordable choices that fit our needs. We ended up purchasing a bed from Bethany who happily stayed past closing to finish the sale. She was very nice, knowledgable and helpful. Prices are fair and they carry great products. read more

Bethany took such great care of us! My son is moving in to his first apartment and we were not familiar with allof our options. Bethany explained the pros and cons and helped us find the the perfect fit. Also we neeeded to take it with us the same day and they had matttess sets in stock. The best! read more

Bethany is the person to see! She was helpful, informative with no pressure. Store had nice selection and good prices. Thumbs up for this store. read more

Bethany gave me excellent service! I highly recommend asking for her the next time you need a mattress.

When we decided to replace our very old mattress, we immediately thought of Mattress Firm. We had bought 3 other mattresses from them through the years and were always very satisfied. Bethany, the store manager, and Amanda, the sales person, took great care of us. They were very patient with a couple old folks trying to make up their minds! They are very knowledgeable about their product and you couldn't find nicer folks to work with. The prices are as good or better than you will get anywhere. I highly recommend the Mattress Firm and in particular, this store. read more

My husband and I are in the market for a new mattress and upgrading to a king from our old Queen. While the sales associate who sold us our mattress was very helpful and informative, everything else was absolutely horrible. We had been told the mattress we had selected was on back order so it would take a little longer to ship but we could expect it about a week and a half later on Tuesday. Since we had arranged to pick up the bed ourselves I called the store twice to make sure our bed would arrive as I would have to miss work and both times was assured it would be there by noon. My husband and I then threw out our old bed and were on our way to pick up the bed when we get a call saying that they had been mistaken and our bed would not arrive until Saturday. Although I was very disappointed we agreed to have the bed delivered on Saturday as my husband would not be home to help me with the bed. So all week we slept with no bed and making due with the couch, and I had made sure to cancel my appointments and plans with family to make sure I was there for the arrival of our bed. However it was almost 3pm and I heard nothing. I tried calling the store and I was assured I would get a call back once they had checked on the status of our order because they did not take care of the deliveries from their store. Almost two hours passed so I tried again this time calling the other store, the person that answered the phone then said they did not know and redirected me to the store on the opposite side of town. I ended up speaking with the same person that I had the first time who informed me that yet again our bed was not there.Only this time she said that they had known the night before and she had instructed someone to call us on Friday to let us know it wasn't coming in. Not only did we NOT get that call, we were given the run around even when they knew already the bed was not there! Finally another person called after this information was relayed and told me that I wouldn't get my bed until the NEXT Saturday! The communication we experienced was absurd to say the least. There were absolutely NO courtesy calls. Had we at least been told from the get go that it would take 3-4 weeks for the bed to arrive my husband and I would have been able to plan accordingly. We would not have gotten rid of our old bed and my poor 6'2" husband and myself would not be sleeping on a couch for over a week because of this fiasco. We finally decided to cancel our order. I have already missed out on pay from missing work, missed spending time with family, and slept on couch for too long to keep getting the run around and still have no guarantee our bed will come in. This was a poor excuse of a business and cannot say they possess any form of customer service in their business. We will not return in the future and would NEVER reccommend this business to anyone we know. read more

Bethany was so very helpful and extremely patient as we took our time in deciding on a mattress. She was very knowledgeable, accommodating and made sure that our delivery was done in a timely manner. I would highly recommend her and this Mattress Firm to anyone!!! read more