My name is Bjourn Hill a a minority here in town and I have been here for 23 years and just really…read moregot a taste of what separates and racist this town is. I have a bill at cng and my furnace went out . Which they have worked on when it needs help cause they put it in. It was 3 days where it was brutally cold and my furnace went out. I called and they refused this minority help even though I'm paying cash on the spot to fix it and refused to help or do anything. Left me to just freeze . So I called 2 other companies and no help but just had my money taken and now I have to pay 4500 dollars for new one and just Corning natural gas just told a black man in America to freeze. I thought we were working together to help people in need. Got crapped on and told to freeze. That just hurt my family and me also. I really felt left out and not understand to not help a freezing family when in need. That leads me to not helping the people out and speechless with no other words to say

i had a Honeywell gas valve sv9541 LIST PRICE$367.95. I was billed $980.06 for this unit,,that did…read morenot include labor or other parts. THE work was very good, but I am not at all happy with the markup they charge. I think $600.00 is a little too much.

Dan was able to get out to my house right away to work on my protect. In prepping for some…read morefoundation work, I needed my AC unit drained and moved. Dan was very knowledgeable and professional - helping to explain what needed to be done. The work cost a bit more than I was hoping but was well worth it for the service and professionalism. I combed through other reviews of other services in the area and found many complaints on timeliness, quality of work, and follow through. I have no such complaints of M2 and will definitely continue working with them for all my HVAC needs. Thanks Dan!

M2 is terrific! They had someone here within 3 hours of my call, and 45 minutes later - problem…read moresolved at a VERY reasonable price.

The last three calls I had with this company, I asked them to remove the prior contact information…read morethey had from the account as I bought the house from a family member. I provided all my contact information and they still included the former owner on appointment reminders. In the fall when they service my furnace they never recorded the service date on the furnace, they did not reseal the hole they used to check for carbon monoxide in the duct work, and they did not properly latch the furnace cover. The quality and value of their work is poor. This month, to make an appointment to have my A/C unit serviced they would only give a 5 hour window (12:00-5:00pm) and then they called the day before (I was at work) to try and come out. This morning, two hours before my scheduled 5-hour window, they called and said they were on their way. I called the office around 10:20am and voiced concern as I was doing other things and wasn't planning on them being here. The representative confirmed the technician was on their way, so I waited at home, and they never showed up. I called the office at 12:48pm and another representative answered and said if the technician didn't get an answer when they called this morning, they moved on. However, the technician left a message that he was on his way to my house and the first representative confirmed that he in fact was on his way. The second representative apologized and asked if I wanted to reschedule. I said no, I want them to come today as scheduled, but I will no longer use this business. They also did t vacuum put dryer vent as scheduled. Their quality has continued to decline since the original owners sold the business. I'll be using a local and reputable family owned business from this point forward.

Poor service. We purchased a new furnace from Isaac. They no-called no-showed on the day of the…read moreinstallation--because it was snowing...in March...in NY. After the install, they had to come back THREE times the first week to repair the brand new furnace . Since then, they have come back on two occasions for routine cleaning. BOTH times, the following day the working furnace no longer worked. The same tech had to come back 1-2 times to fix his own mistakes. The tech had to call other techs within the company to be walked through how to fix the furnace. Issac advertises as 24/7 emergency service but no one will answer the phone after hours--leaving us with no heat on two separate occasions. Once we got ahold of someone they would only schedule us on their "next available"....2 days later. We had to demand same day service--to which they were still late to.