Wayne got back to my request immediately. He showed up same day. He was kind and professional. This…read moreguy rocks. Call Wayne for sure. 100.

Wayne was very prompt knowledgeable worked with me. Figure this situation out and gave me an honest…read moreestimate. Five stars for Wayne thank you very much.

I had a difficult issue with my whirlpool refrigerator. It would work on than off for several days…read moreat a time. The service rep worked with me to best schedule a time when the unit wasn't working. I cancelled and rescheduled the repair several time until finally they could come out when the unit wasn't working. Dave the technician spent an hour on the phone with whirlpool trouble shooting the problem until they were sure of the issue. Repair made and unit is running great

Ten (10) years ago I called All Major Appliance to look at my three year old refrigerator/freezer…read more As it turned out, I had accidentally placed the control settings improperly. Tony came to my home, diagnosed my problem and only charged me $40. Anyone else could have taken unfair advantage of me; he didn't. Now, In May of 2025, the same Samsung Refrigerator (13 yo) was flooding water onto my kitchen floor. I called AMA and Tony came out, worked for 1 1/2 hours, resolved the problem and charged me a VERY fair price. I received good service and I give AMA my highest recommendation. By the way, as it turns out, Mr. Tony is the owner of the company. Dave S. Germantown, TN

Had horrible experience with Scales Appliance Heating and Air(901-6263074). They came to repair my…read morerefrigerator and charged me crazy fee but the repair didn't work at all. I had to buy a new fridge after paying them huge "repair " fee. I contacted them right after the "repair " and they promised to refund me partially but then refused to answer my phone anymore. Very dishonest, please avoid it if you can.

From the owner: Scales Appliance Heating & Air is a small, family-owned business providing appliance repair and…read moreHVAC services for homeowners, rental properties, and small businesses. We service refrigerators, freezers, ovens, ranges, cooktops, dishwashers, washers, dryers, heating systems, cooling systems, and more. We also offer dryer vent cleaning, oven glass cleaning, undercounter ice maker service, and light commercial appliance repair. What sets us apart is personal service. You deal directly with the owner, not a large corporation. We focus on honest diagnostics, fair pricing, clear communication, and quality work. Our goal is to explain what is going on, recommend the right repair, and help keep your home or business running smoothly. When you choose us, you are supporting a local family business that takes pride in treating every customer with respect, care, and professionalism.

4 days for delivery/delivered the wrong dryer. Should have…read morelooked at the reviews before I let my brother come here to get his washer & dryer. I'm involved because I'm the one that's paying for them, a house warming gift since my brother didn't have a set. He lives in Tupelo MS and drove all the way to Memphis TN to get what he thought was a great deal. He drove up on Monday 8/26/2019. It took about 3 hours to get the paperwork and purchase made with a promise to deliver the washer & dryer on Wednesday 8/28/2019. Received a text to confirm the Wednesday delivery and it was confirmed. They never showed up as promised and when contacted Conn's we didn't receive a reply until Thursday after contacting them again. Conn's replied that the delivery was never scheduled according to the rep that said they spoke to their manager and that was the answer that they received. Their manager allegedly notified corporate of the fail to schedule a delivery and failure to deliver as promised, but has now allegedly scheduled a delivery for Saturday 8/31/2019 Conn's delivery truck actually showed up unannounced on Friday morning 8/29/2019 with a washer & dryer. However, they delivered the wrong dryer, it wasn't the one we purchased. Now after calling again, we were told that we couldn't get the correct dryer until this incorrect dryer is returned back to the store/warehouse and my brother has to drive back to Memphis on Saturday to "reorder" a dryer and wait again for it to be delivered. Very unprofessional, lack of customer service, lack of customer appreciation, and lack of customer care. It appears that they just want your money and can careless to keep a loyal customer.

NEVER NEVER DO BUISSNESS HERE !!!! Never give them your money !!!! This is the worst customer…read moreservice I've ever experienced !!!! I sat home for 72 hours to get my delivery n when they came out the 3rd day they forgot to bring my order !!!!!! PLEASE DO NOT DO BUISSNESS HERE ITS NOT WORTH THE HASTLE OR THE HEADACHE

Servicer did not come to scheduled appointment and phone calls with them always included children…read moretalking in the background as if it were a daycare. Also, there was a lack of follow up and I had to continuously call them to get answers.

From the owner: At neohome appliance repair solution, we offer flexible offer flexible scheduling and same day…read moreservice, so you can get your appliances fixed quickly and easily, without having to take time off work or disrupt your daily routine we also offer online quotation and online booking.