This store is a good one with very good and nice employees. There are actually several good stores…read morethroughout North and South Carolina. But the company as a whole is absolute garbage! Upper management doesn't actually care about it's customers or employees. They are so far behind with basic things like online payments, decent internet connection for employees not at the corporate office, up charged and sub-par furnitire, etc. Do not, and I repeat, DO NOT spend your hard earned money at this place! They don't deserve any of your money or time. Don't apply to work here either. They have crazy turnover with employees because, once again, upper management doesn't care about its employees so no one gets adequate training to do their job. They're just thrown into the fire to try and figure it out. And unsurprisingly, most people don't make it more than a couple months because the stress and pressure of maintaining sales numbers gets to be too much. Stay away from Kimbrell's at all costs!

Tl;dr: Couldn't have asked for a better experience. We'll go back to them for appliances in the…read morefuture. My mom and I were shopping for a new dryer since ours stopped working. We started at Lowe's but decided to shop around for a few more options because my mom wasn't seeing anything we liked. We were looking for a dryer with a steam cycle and large capacity for bedding. We went to Queen City since my dad bought a tv from them previously. They were friendly and helpful and some different options on their floor compared to Lowe's. They knew more about the machines on their floor - we got the "look it up online" answer from the Lowe's employees which is true and easy enough but not quite as helpful as them just knowing the answers. We found a beautiful black dryer with all the features my mom wanted and because it was labor day they had a great sale on washer/dryer pairs. Then we spoke with Gregg and he gave us an even better deal than the labor day price, knocking the pair down another $300 (the price ended up at 650 each!) compared to $730 each online for the same washer and dryer. We did their 18 months no interest plan and they're going to deliver them on labor day. My mom was super happy she got a great deal and I was super happy that they were so helpful. Positive experience for us and we'll be recommending them to friends and family.

From the owner: Though our Morganton location at 307 Sanford Drive is temporarily closed, Queen City Homestore…read moreremains committed to serving Burke, Avery, McDowell, and Watauga Counties with the trusted service you've come to expect. Our Charlotte-based warehouse is fully stocked and ready to fulfill your needs for appliances, electronics, mattresses, and grills from top brands like Whirlpool, GE, LG, Samsung, and more. Call us at (828) 437-2494 or connect online for personalized support, product availability, and delivery options. Whether you're replacing essentials or planning a home update, our team is here to help you every step of the way. We appreciate your patience and look forward to reopening and serving you in-store again soon.

Best Fudge and Christmas Shop in the U.S.-- in historic downtown Morganton, NC…read more Sarah and Craig Merrell created a new one-of-a-kind destination filled with smiles and Craig's custom-recipe fudge -- a true culinary extravaganza (with free samples!) and Sarah's original scenic artwork, beautifully framed by Craig, adding warmth and charm. Their shop also offers an impressive array of high-quality, affordable Christmas décor. It's a delight for kids, seniors, and families alike--where sweets, art, Christmas treasures, and even a model train display all come together under one roof. The shop is nestled in Morganton's historic architecture district (for photographers), including restaurants, wine bars, and coffee/tea shops and more all within a block. The whole experience feels like stepping back in time. Small town Americana at its best! Craig even ships his fudge and Sarah her artwork listed on this Google Maps link, making it perfect for gift-giving or satisfying your own cravings at very reasonable prices after or without visiting to experience their artistry and sweets. In my 77 years of global travel, this ranks as one of my favorite experiences. Morganton has done a marvelous job revitalizing its historic town. Don't miss it!

My wife and I visited this fun little shop on a very rainy day after seeing it on North Carolina…read moreWeekend on PBS. It's owned by a husband and wife team - he makes the amazing variety of fudge, she paints the artwork they sell. The fudge is made daily and is probably the best I've ever had, my wife loves it too. They also sell Christmas ornaments year round as well as candies - freeze dried and otherwise - and some really beautiful and quirky paintings done in house by the wife. I think it's a fun shop for both adults and kids, and one thing we both noticed is that both owners are happy to be doing what they're doing, which makes a huge difference to me. They're genuinely friendly, and make for a fun experience.

had warranty repair work done, purchased from lowes and this is who they used. liked them so much…read morewe called them again for non-warranty work on our basement refrigerator.

When our 2 month old built-in oven stopped working after a power outage, we were unable to get it…read moreunlocked, or to heat. I called the manufacturer on Monday, and they sent out Skipper, a repairman from Bargain House Appliance Service on Wednesday. Skipper was prompt, friendly, knowledgeable, and professional. He had the oven up and running in minutes, even though I couldn't provide the model number, serial number, or any other information. Highly recommended.

Lowes generally has everything that you need for household repairs and projects. Staff appeared to…read morebe knowledgeable and professional. I enjoy going inside to look around at the variety of household items that they do have.

I had asked to have the store manager contact me. Of course, I'm not important enough for the…read morestore manager's time, so it was given to a person who identified himself as an asst manager. Interesting conversation since new information was revealed. The person who came was a supervisor from another department? No telling where he was from. The AM said the supervisor for that department was at lunch - that wasn't mentioned at all the whole time I was in the store. The AM said the help button worked at the windows/doors desk on Saturday, but the employee who I was able to flag down said it was inop, probably because of a bad battery. Sounds like the AM was gas lighting. I once again told the store employee that I wanted to talk with the Store manager. He said he would pass it on, like the store manager doesn't want to be bothered with customer service. This isn't getting better, CORPORATE! This is only getting worse.